Diploma in Hospitality Operations

Develop an in-depth understanding of operations processes in tourism & hospitality careers.

In British Columbia, this program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Advanced Education and Skills Training.

Explore the operational processes that support excellent customer and guest services.

Learn hospitality operation concepts and techniques that will prepare you to effectively manage guest relations, front desk, housekeeping, food and beverage service, and other areas within hospitality environments. By developing a comprehensive understanding of the operational aspects of tourism and hospitality, you’ll be equipped to deliver excellent client experiences.

Take the co-op program to get hands-on experience in a hospitality role related to your studies.

A Diploma in Hospitality Operations can open careers in many fields, such as Concierge, Guest Services, Human Resources, Food and Beverage Management, and Convention Management/Planning.

This Program offers credit transfer into some of our partner schools.
Learn More

Why Choose the Diploma in Hospitality Operations.

Gain the skills needed to analyze and understand the lodging industry and the external factors that can influence running a hotel profitably.
Dive into the operational aspects of the lodging and food and beverage service industry to understand the foundations of providing excellent customer experiences.
Earn additional certifications from the internationally recognized American Hotel and Lodging Educational Institute (AHLEI).
Take the co-op program to put your skills into practice and get Canadian references in a work placement related to hospitality operations.

Diploma-in-Hospitality-Operations-Why-Choose

CAMPUS AVAILABLE

Vancouver

PROGRAM LENGTH

ACADEMIC

Evening 46-48 weeks

CO-OP

Evening 86-88 weeks

• Academic Evening Schedule includes 36 weeks study 12 weeks scheduled breaks
• Co-op Evening Schedule includes 36 weeks study 16 weeks scheduled breaks + 36 weeks co-op placement

Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.

START DATES

- Evening
- - - Vancouver:
    - - 2025: Feb 24, Apr 21, Jun 16, Aug 11, Oct 06, Dec 01
      - 2026: Jan 26, Mar 23, May 18, Jul 13, Sep 07, Nov 02
  - Show Dates

Start dates are dependent on enrolment and are subject to change

SCHEDULED BREAKS

Winter Breaks:
- Evening:
- - Vancouver:
  - Dec 22, 2025 - Jan 02, 2026
  - Dec 14, 2026 - Jan 01, 2027

LANGUAGE PROFICIENCY REQUIREMENTS

ILSC University Pathway : minimum level I3
- IELTS Academic/IELTS General Training/IELTS One Skill Retake: minimum overall score of 5.5
- TOEFL IBT: minimum overall score of 46
- CAEL: minimum overall score of 40
- CELPIP: minimum score of 7
- Duolingo: minimum score of 95
- PTE Academic/PTE Core: minimum overall score of 46
- Cambridge Main Suite Exams: B2 First – grade C

ADMISSIONS

View our Admissions Page for more information about accepted proof of language proficiency, as well as other general admission requirements applicable to your chosen campus

Study Schedules

Study schedules apply to all academic parts of your program. If your program includes a Co-op work placement, your work schedule will be determined based on the needs of your employer.

Select Campus:

Vancouver

Evening Schedule

Mon-Thu
5:15 PM - 9:00 PM
CLASS

FLEXIBLE
5 Hrs Asynchronous Learning***

First Session only
Workplace Skills & Tools Course
Tue-Thu**
5:30 PM - 9:00 PM
WST CLASS
FLEXIBLE
9.5 Hrs Asynchronous Learning***

Total weekly study hours = 20

Why Choose Co-op?

Co-op or “co-operative education” combines academic study with a work placement related to your study area. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.

LEARN MORE ABOUT CO-OP

Take the Diploma in Hospitality Operations co-op and build work experience in entry-level positions like:

Guest Services Agent
Room Attendant
Event Coordinator
Housekeeper
And more

Program Courses

This course will provide the foundation you need to oversee the provision of quality dining service, including responsible alcohol service as well as onsite food and beverage operations.

Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property's goals are met. Case studies and real-world examples offer a practical industry perspective.

No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Prepare students for careers in hospitality by presenting and describing opportunities in hospitality management. These opportunities include careers in a variety of businesses, including hotels, restaurants, institutions, private clubs, casinos, consulting firms, travel agencies, and cruise ships.

Explore our Hospitality Programs

Certificate in Hospitality Skills Co-op

CO-OP

Learn about the hospitality industry in Ontario, Canada and quickly skill up for entry level work.

ACADEMIC & CO-OP

Learn how to deliver excellent customer experiences.

ACADEMIC & CO-OP

Develop an in depth understanding of operations processes in tourism & hospitality careers.

Diploma in Hospitality Operations

Develop an in-depth understanding of operations processes in tourism & hospitality careers.

Explore the operational processes that support excellent customer and guest services.