Diploma in Hospitality Operations

Develop an in depth understanding of operations processes in tourism & hospitality careers.

Explore the operational processes that support excellent customer and guest services.

Learn hospitality operation concepts and techniques that will prepare you to effectively supervise guest relations, front desk, housekeeping, food and beverage service, and other areas within hospitality environments. By developing a comprehensive understanding of the operational aspects of tourism and hospitality you’ll be equipped to deliver excellent client experiences.

Take the co-op program to get hands-on experience in a hospitality role related to your studies.

Why Choose the Diploma in Hospitality Operations.

  • Gain the skills needed to analyze and understand the lodging industry and the external factors that can influence running a hotel and profitability.
  • Dive into the operational aspects of the lodging and food and beverage service industry to understand the foundations of providing excellent customer experiences.
  • Earn additional certifications from the internationally recognized American Hotel and Lodging Educational Institute (AHLEI)
  • Take the co-op program to put your skills into practice and get Canadian references in a work placement related to hospitality operations.

Vancouver, Toronto


Daytime 26 weeks
Evening 48 weeks


Daytime 48 weeks
Evening 88 weeks

*Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.


Intermediate 3

(Equivalent to TOEFL iBT 46, or IELTS 5.5)


2021 – Daytime*: Jan 4, Feb 1, Mar 1, Mar 29, Apr 26, May 25, Jun 21, Jul 19, Aug 16, Sep 13, Oct 12, Nov 8, Dec 6

*In Toronto only, the daytime program schedule is paused for 2021. Daytime programs will resume in Toronto for 2022 start dates.

2021 - Evening: Jan 4, Feb 15, Apr 12, Jun 7, Aug 2, Sep 27, Nov 22

2022 - Daytime: Jan 4, Jan 31, Feb 28, Mar 28, April 25, May 24, Jun 20, Jul 18, Aug 15, Sep 12, Oct 11, Nov 7, Dec 5

2022 - Evening: Jan 31, Mar 28, May 24, Jul 18, Sep 12, Nov7

Start dates are dependent on enrolment and are subject to change


This program offers credit transfer into some of our partner schools. Learn More

Why Choose Co-op?

Co-op or “Co-operative Education” combines academic study with a work placement related to your study area. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.


Take the Diploma in Hospitality Operations Co-op and build work experience in entry-level positions in areas like:

  • Guest services agent
  • Room attendant
  • Event coordinator
  • Housekeeper
  • And more

Program Courses

This course will provide the foundation you need to oversee the provision of quality dining service, including responsible alcohol service as well as onsite food and beverage operations.

Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property's goals are met. Case studies and real-world examples offer a practical industry perspective.

Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements.

No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Explore our Hospitality Programs

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