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Diploma in Hospitality Operations

Develop an in depth understanding of operations processes in tourism & hospitality careers.

In British Columbia, this program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

Explore the operational processes that support excellent customer and guest services.

Learn hospitality operation concepts and techniques that will prepare you to effectively supervise guest relations, front desk, housekeeping, food and beverage service, and other areas within hospitality environments. By developing a comprehensive understanding of the operational aspects of tourism and hospitality you’ll be equipped to deliver excellent client experiences.

Take the co-op program to get hands-on experience in a hospitality role related to your studies.

A diploma in our Hospitality Operations can open careers in many fields, such as Concierge, Guest Services, Human Resources, Food and Beverage Management and Convention Management/Planner.

Why Choose the Diploma in Hospitality Operations.

  • Gain the skills needed to analyze and understand the lodging industry and the external factors that can influence running a hotel and profitability.
  • Dive into the operational aspects of the lodging and food and beverage service industry to understand the foundations of providing excellent customer experiences.
  • Earn additional certifications from the internationally recognized American Hotel and Lodging Educational Institute (AHLEI)
  • Take the co-op program to put your skills into practice and get Canadian references in a work placement related to hospitality operations.
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CAMPUS AVAILABLE

Vancouver

PROGRAM LENGTH
ACADEMIC

Evening 48 weeks

CO-OP

Evening 88 weeks

*Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.

LANGUAGE LEVEL REQUIREMENT

Intermediate 3

(Equivalent to TOEFL iBT 46, or IELTS 5.5)

OR Completion of a minimum of three full years of study in a secondary or post-secondary institution where the sole language of instruction is English.

OTHER PROGRAM ADMISSION REQUIREMENTS

View general Greystone College Admission Requirements for your chosen campus.

START DATES

Evening
2023: Jan 3, Feb 27, Apr 24, Jun 19, Aug 14, Oct 10, Dec 4
2024: Jan 29, Mar 25, May 21, Jul 15, Sept 9, Nov 4, Dec 30 (first session of 2025)

Start dates are dependent on enrolment and are subject to change

CREDIT TRANSFER ELEGIBILITY

This program offers credit transfer into some of our partner schools. Learn More

Why Choose Co-op?

Co-op or “Co-operative Education” combines academic study with a work placement related to your study area. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.

LEARN MORE ABOUT CO-OP

Take the Diploma in Hospitality Operations Co-op and build work experience in entry-level positions in areas like:

  • Guest services agent
  • Room attendant
  • Event coordinator
  • Housekeeper
  • And more

Program Courses

This course will provide the foundation you need to oversee the provision of quality dining service, including responsible alcohol service as well as onsite food and beverage operations.

Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property's goals are met. Case studies and real-world examples offer a practical industry perspective.

Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements.

No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Explore our Hospitality Programs

Certificate in Hospitality Skills Co-op

CO-OP

Learn about the hospitality industry in Ontario, Canada and quickly skill up for entry level work.

Read More

Diploma in Customer Service

ACADEMIC & CO-OP

Learn how to deliver excellent customer experiences.

Read More

Diploma in Hospitality Operations

ACADEMIC & CO-OP

Develop an in depth understanding of operations processes in tourism & hospitality careers.

Read More

Ready to make the next step?

CONTACT US GET A QUOTEAPPLY NOW

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