Diploma in Hospitality Operations

Develop an in-depth understanding of operations processes in tourism & hospitality careers.

In British Columbia, this program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

Explore the operational processes that support excellent customer and guest services.

Learn hospitality operation concepts and techniques that will prepare you to effectively manage guest relations, front desk, housekeeping, food and beverage service, and other areas within hospitality environments. By developing a comprehensive understanding of the operational aspects of tourism and hospitality, you’ll be equipped to deliver excellent client experiences.

Take the co-op program to get hands-on experience in a hospitality role related to your studies.

A Diploma in Hospitality Operations can open careers in many fields, such as Concierge, Guest Services, Human Resources, Food and Beverage Management, and Convention Management/Planning.

Why Choose the Diploma in Hospitality Operations.

  • Gain the skills needed to analyze and understand the lodging industry and the external factors that can influence running a hotel profitably.
  • Dive into the operational aspects of the lodging and food and beverage service industry to understand the foundations of providing excellent customer experiences.
  • Earn additional certifications from the internationally recognized American Hotel and Lodging Educational Institute (AHLEI).
  • Take the co-op program to put your skills into practice and get Canadian references in a work placement related to hospitality operations.



Evening 46-48 weeks


Evening 86-88 weeks

Academic Evening Schedule includes 36 weeks study + up to 12 weeks scheduled breaks
Co-op Evening Schedule includes 36 weeks study + up to 16 weeks scheduled breaks + 36 weeks co-op placement

Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.


Intermediate 3

(Equivalent to TOEFL iBT 46, or IELTS 5.5)

OR Completion of a minimum of three full years of study in a secondary or post-secondary institution where the sole language of instruction is English.


View general Greystone College Admission Requirements for your chosen campus.


2024: Jan 29, Mar 25, May 21, Jul 15, Sept 9, Nov 4, Dec 30 (first session of 2025)
2025: Dec 30 (2024), Feb 24, Apr 21, Jun 16, Aug 11, Oct 6, Dec 1

Start dates are dependent on enrolment and are subject to change.


Winter Breaks:
Evening Schedule:
2024/2025: Dec 16, 2024 - Dec 27, 2024


This program offers credit transfer into some of our partner schools. Learn More

Why Choose Co-op?

Co-op or “co-operative education” combines academic study with a work placement related to your study area. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.


Take the Diploma in Hospitality Operations co-op and build work experience in entry-level positions like:

  • Guest Services Agent
  • Room Attendant
  • Event Coordinator
  • Housekeeper
  • And more

Program Courses

NOTE: Starting in Vancouver in 2024*, some courses in this program will change:
The new Workplace Skills & Tools course will replace:
Hospitality Financial Accounting AND
Work Placement Skills 1 & 2 or Job Search Preparation (depending on your schedule, and whether you are taking an academic or co-op program)
*This change will be implemented for new arriving Vancouver students once it has been confirmed by the Ministry; we will update the exact implementation date above, at least 4 weeks prior.

This course will provide the foundation you need to oversee the provision of quality dining service, including responsible alcohol service as well as onsite food and beverage operations.

Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property's goals are met. Case studies and real-world examples offer a practical industry perspective.

Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements.

No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Explore our Hospitality Programs

Ready to make the next step?