ILSC | Language Schools | Policies & Procedures

ILSC has policies and procedures in place to help ensure our students have the best possible experience while at ILSC. Chose your study location to see the policies that apply to you.

To be admitted to ILSC, prospective students must submit a valid copy of international ID (such as a passport or Driver's License) along with a signed copy of the application form (as noted on page 1, a parent/guardian must also sign if the student is a minor).

ILSC has monthly session start dates. Students can also commence their studies on any Monday during most of the year.

Minimum age for general studies and most specialty programs is 16* at the commencement of studies.

*For ILSC’s Junior programs, students must be between 10–17 years old, and a different set of policies and procedures applies—please refer to the Junior Program application form to see the applicable junior program policies and student contract.

ILSC Language Schools encourages applications from prospective students who seriously intend to study at our schools to further their education in Canada. To that end, potential students must comply with Canada’s federal and provincial laws and understand the gravity of providing false information or misrepresenting themselves to immigration authorities, to ILSC, or to any other government agency.

ILSC Vancouver is committed to promptly and equitably resolving all student concerns to the satisfaction of both the student and the school. The purpose of the dispute resolution policy is to give students access to both informal and formal channels through which they can request the review and resolution of a concern if a satisfactory outcome cannot be reached by way of daily problem-solving activities between staff and/or instructors, and students.

The policy applies to all ILSC Vancouver students who are currently enrolled or were enrolled 30 days prior to the submission of their complaint.

ILSC Vancouver is dedicated to providing high-quality service and encourages its students to reach out whenever they have concerns or suggestions for improvement. The institution offers an accessible, fair, and straightforward process for students to voice their issues and receive effective, timely, and appropriate responses.

When a concern arises, the student should first attempt to address it with the individual or department most directly involved.
In the case where a student is unable to achieve a satisfactory resolution using the direct discussion approach, the student must submit a complaint in writing to the Director of Studies, Vancouver. Should this person be absent or named in the complaint the student must submit the written complaint to the Student Services Manager, ILSC.

The student must specify in writing that they are initiating a Dispute Resolution Process, describe their issue clearly and identify the outcome they are seeking.
The Director of Studies, Vancouver will arrange to meet with the student to discuss the concern and desired outcome within five (5) business days of receiving the student’s written complaint.
Following the meeting with the student, the Director of Studies, Vancouver will conduct whatever inquiries and/or investigations are necessary and appropriate to determine whether the student’s concern is substantiated in whole or in part. This may involve further discussion(s) with the student either individually or with appropriate ILSC Vancouver personnel.
Once completed, a written response including an explanation of the decision and any course of action to be taken will be provided to all involved parties, no later than ten (10) business days following the receipt of the student’s written complaint. A copy will be placed in the student file.

If the complaint remains unresolved, the student may submit a written request for reconsideration to the National Director, Student Services within 5 (five) business days of being informed of the decision. Should this person be absent or named in the complaint the student may submit a request for reconsideration to the National Director, Language and Pathways.

The National Director, Student Services will conduct whatever inquiries, investigations or consultations are necessary and appropriate, to determine if the decision will be reconsidered.
A final written decision will be provided to the student no later than five (5) business days after receiving the request for reconsideration.
At this point the dispute resolution process will be considered exhausted.

All documentation related to student complaint must be placed in the student file.

All complaints must be resolved as soon as possible and no later than thirty (30) calendar days after the complaint is made.

The student making a complaint may be represented by an agent or a lawyer. The agent may be anyone, including a friend, family member or another student. ILSC Vancouver may also be represented by a third party or lawyer.

Students who make or are otherwise involved in a complaint will not be subject to any retaliation by the institution.

Contact Information

Name	Title	E-mail
Sonia Fantauzzi	Director of Studies, Vancouver	sonia.fantauzzi@ilsc.com
Christian Contreras	Student Services Manager, ILSC	christian.contreras@ilsc.com
Mardy Arenas	National Director, Student Services	mardy.arenas@ilsc.com
Ali Noori	National Director, Language and Pathways	ali.noori@ilsc.com

After having exhausted the dispute resolution process, the student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills (www.privatetraininginstitutions.gov.bc.ca) if they are dissatisfied with the determination and have been misled by the institution regarding any significant aspect of an approved program.

The purpose of this policy is to outline the attendance requirements and procedures, ensuring they are applied consistently and effectively communicated to students at ILSC Vancouver.

This policy applies to all students currently enrolled in ILSC Vancouver programs.

Minimum Attendance Requirements

Students at ILSC Vancouver are expected to attend all classes regularly and punctually to acquire the knowledge and skills necessary to complete their programs. The minimum attendance requirement for each session is 80%.

Students who do not meet the overall attendance requirements of 80% for the program will not receive their final ILSC program completion certificate and may be subject to disciplinary actions, up to and including dismissal.

All absences and late arrivals are monitored and recorded daily and subtracted from the overall attendance.

How to Report an Absence

1) Unplanned Absence

To report an unplanned absence, students must email their instructor as soon as reasonably possible. An unplanned absence may be due to unforeseen circumstances beyond the student’s control.

2) Planned and Extended Absences

If a student must be absent for an extended period, four (4) or more school days, they must notify their instructor and the Academic Department at: academic.vancouver@ilsc.com

Minimum Attendance Requirements

Acceptable documents to excuse an absence from class include, but are not limited to, a medical note, or official documentation from relevant authorities such as immigration or government agencies. All medical notes must be issued by a local health care clinic, by a registered Canadian health care professional.

These documents serve as a means to verify and validate the legitimate reasons behind a student's absence, ensuring transparency and accountability in the attendance record.

The Academic Department may authenticate or decline the acceptance of an insufficient or ineligible document. Submission of fraudulent documents will result in disciplinary action.

For programs of 6 months of longer, students have the option to pay in two instalments.

The purpose of this policy is to outline the regulatory requirements concerning tuition refund in case of a termination of student’s enrolment contract.

This policy applies to all programs offered at ILSC Vancouver.

ILSC Vancouver shall refund tuition and other fees paid under an enrolment contract according to the provincial regulatory requirements.

Approved Programs – In-Class or Combined Delivery	Amount of refund
Before program start date, institution receives a notice of withdrawal:
No later than seven days after student signed the enrolment contract, and Before the program start date.	100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
At least 30 days before the later of: The program start date in the most recent Letter of Acceptance (international students) The program start date in the enrolment contract.	Institution may retain up to 10% of tuition, to a maximum of $1,000.
More than seven days after the student and institution signed the enrolment contract, and less than 30 days before the later of: The program start date in the most recent Letter of Acceptance (international students) The program start date in the enrolment contract.	Institution may retain up to 20% of tuition, to a maximum of $1,300.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs):
After the program start date, and up to and including 10% of instruction hours have been provided.	Institution may retain up to 30% of tuition.
After the program start date, and after more than 10% but before 30% of instruction hours have been provided.	Institution may retain up to 50% of tuition.
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):
A student does not attend the first 30% of the program.	Institution may retain up to 50% of tuition.
Institution receives a refusal of study permit (applies to international students requiring a study permit):
Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: The program start date in the most recent Letter of Acceptance The program start date in the enrolment contract. Student has not requested additional Letter(s) of Acceptance.	100% tuition and all related fees, other than application fee.
Programs that do not require approval – programs that have tuition of $4,000 or more and that are not solely provided through distance education:	Refund Due
The student does not attend the program, and The institution receives from the student a notice of withdrawal or a copy of refusal of a study permit no later than 30 days after the later of: The program start date in the most recent Letter of Acceptance The program start date in the enrolment contract.	100% tuition and all related fees, other than application fee.

Tuition Refund Procedure

When a refund is due, an institution must provide it to the student within 30 days of:

Receiving a notice of withdrawal from a student
Receiving a copy of refusal of a study permit
Providing a student with a notice of dismissal
The date on which the first 30% of the program would have been completed, if a student did not attend the first 30% of the program.

To receive a refund of any portion of tuition fees, a student must give ILSC Vancouver a written notice that they intend to withdraw from the program in which they have enrolled.

If a student withdraws or is dismissed after 30% of the period of instruction hours specified in the contract have been provided, no refund will be issued.

An institution must refund fees charged for textbooks or other course materials, including equipment and uniforms, if the student does not receive these course materials and any of the following apply:

The student provides a notice of withdrawal to the institution
The institution provides a notice of dismissal to the student
The student does not attend any of the first 30% of the hours of instruction of the program.

All refunds will be in Canadian Dollars.

A student may be entitled to a refund of tuition fees in the event that:
a) The student provides written notice to ILSC that he or she is withdrawing from the program; OR

b) ILSC provides written notice to the student advising that the student has been dismissed from the program.
The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.
The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, ILSC is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.
If ILSC has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.
If your study permit or visa is denied, ILSC will retain the cancellation fee of $200.00 (non refundable) and, if applicable, the $230 accommodation registration fee.
Refund policy for students:

a) Refunds before the program of study begins:

(i) If written notice of withdrawal is received by ILSC within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, ILSC may retain 5% of the total tuition and fees due under the contract to a maximum of $250.

(ii) If written notice of withdrawal is received by ILSC 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, ILSC may retain 10% of total tuition only due under the contract to a maximum of $1000.

(iii) Subject to Section 7 (a) (i) above, if written notice of withdrawal is received by ILSC less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, ILSC may retain 20% of the total tuition only, due under the contract to a maximum of $1300.

b) Refunds after the program of study starts:

(i) If written notice of withdrawal is received by ILSC or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, ILSC may retain 30% of the tuition due under the contract.

(ii) If written notice of withdrawal is received by ILSC, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, ILSC may retain 50% of the tuition due under the contract.
(iii) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.
Where a student did not meet ILSC’s specific minimum requirements for admission through no misrepresentation or fault of their own, ILSC must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee. If an international student misuses or misrepresents himself/herself to the institution, the institution may retain up to 50% of the tuition due under the student enrolment contract, to a maximum of $2,000.
Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.
Where a student withdraws or is dismissed from their program after receiving technical equipment from ILSC free of charge:

a) The student must return the equipment unopened or as issued within 14 calendar days; AND

b) If the student fails to return the equipment as set out above, ILSC may deduct the reasonable cost of the equipment from any amount to be refunded to the student.
Refunds owed to students must be paid within 30 days of ILSC receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.
Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 7 above.
Change of schedules is considered the same as cancellation. i.e. for a schedule change of Full-Time Intensive (30 lessons/week) to Full-Time (24 lessons/week), you will have to cancel the whole program and re-apply for the Full-Time program.

The ILSC Education Group Inc. (ILSC-Vancouver, ILSC-Toronto, and ILSC-Montréal) offers programs and courses that are primarily delivered through classroom instruction. Some programs include additional activity components that may take place outside of the classroom.

In order to protect the English or French* speaking environment, we have an English/French* Only Policy in the school. This means that whenever you are in the school or participating in school activities, you must speak English or French (whichever language you are studying.)

If you violate the policy, the following rules apply:

FIRST OFFENCE: The student will be given a written warning.
SECOND OFFENCE: The student will be suspended from school for 1 day.
THIRD OFFENCE: The student will be suspended from school for 3 days.
FOURTH OFFENCE: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

After the fourth offence, a student may be dismissed in line with the dismissal policy.

The English Policy is in place to help you and your fellow students get the most out of your language learning experience at ILSC. We expect all students to follow and respect this policy and are sure you will see your language skills improve as a result.

*French only applies in Montreal only.

Students complete an assessment test on their first day at the school in order to ensure they are placed at the correct level.

Most students will complete one academic level within 8 weeks.

Every study session (4 weeks), teachers provide students with at Student Progress Report (SPR). Students must earn at least 70% on their Student Progress Report to move to the next level. The Student Progress report assesses student performance in class (speaking skills, grammar skills, etc.) and assessment results (tests, homework, quizzes, etc.).

Students will receive a certificate of completion at the end of their studies as long as they have met the attendance requirement. Students will also receive additional certificates for most specialty programs upon successful completion of program requirements.

ILSC Vancouver provides all students with an opportunity to appeal a grade received in a course. All matters related to grade appeals will be addressed in a fair, reasonable, and equitable manner.

The policy applies to all ILSC Vancouver students who are currently enrolled or were enrolled 30 days prior to the submission of their appeal.

All assignments and final course grades may be appealed by individual students, as per the procedure outlined in this policy.

If a student disagrees with a grade received and can provide evidence that a higher grade is warranted, they should first discuss with their course instructor, no later than five (5) business days after receiving the grade. The instructor will verify the grade to ensure that no error has been made and, if warranted, assign a different grade. All reasonable steps should be taken by the student to resolve a grade dispute with the instructor before pursuing the formal appeal process as follows:

If the matter remains unresolved, the student shall submit a request for grade appeal in writing to the Director of Studies, Vancouver, along with any evidence supporting the reasons for the appeal. The student must submit this formal written appeal request within five (5) business days of the student’s discussion with the instructor. In no cases will a formal appeal request be accepted beyond ten (10) business days after the receipt of the grade.
The Director of Studies, Vancouver will obtain a copy of the assignment or exam in question from the instructor. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignment or exam. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.
The Director of Studies, Vancouver will provide a student with the decision within five (5) business days of the appeal.

In the case of a final grade appeal for the entire course, the Director of Studies, Vancouver will obtain the complete student file containing all course assessments. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignments or exam. If a student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.

The decision on the grade appeal for the entire course will be provided to the student in writing within fifteen (15) business days after receiving the student’s appeal.

Name	Title	E-mail
Sonia Fantauzzi	Director of Studies, Vancouver	sonia.fantauzzi@ilsc.com

The purpose of this policy is to outline the principles and standards of professional conduct expected of ILSC Vancouver students, instructors, and administrative staff, in order to make every reasonable effort to provide a respectful campus environment free from discrimination, harassment, bullying, and violence.

ILSC Vancouver is committed to ensuring that its learning environment promotes respectful and fair treatment of all students and staff. This policy applies to all interactions among students, as well as those between students and faculty or staff.

While on the premises, in an online environment, or during activities or events hosted by ILSC Vancouver, the following behaviors are prohibited:

Discrimination
Discrimination occurs when a person, or group of people, is treated less favorably than another person or group, based on a person’s race, color, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, age, sex, sexual orientation, gender identity or expression, or any other protected classification in accordance with applicable legislation.
Harassment and Bullying
Harassment and bullying are repeated, and unreasonable behavior(s) directed towards a person or group of people that creates a risk to health and safety, and/or creates a toxic environment. Repeated behavior refers to the persistent nature of the behavior and can involve a range of behaviors over time. Unreasonable behavior will be considered to have taken place if a reasonable person, having considered the circumstances, ought to have known that such behavior was unwelcome. A toxic environment refers to behavior that intimidates, humiliates, isolates, victimizes, threatens, and/or discriminates against a student or an employee.
Violence
Violence is any threatened, attempted, or actual conduct that causes or could cause physical injury. It includes any threatening statement or behavior that gives an individual reasonable cause to believe that they may be at risk of injury.

Procedure

If under any circumstances, a prohibited activity occurs, the following outlines the procedure for reporting, addressing, and remedying the activity:

If a student feels they have been subjected to discrimination, harassment, bullying or violence, they should initially discuss their concerns with the person responsible for the conduct to let them know the behavior is unwelcome, if appropriate and safe to do so.
If the student does not feel comfortable approaching the person responsible, they shall report their complaint in writing to the Director of Studies, Vancouver.
After receiving the complaint, the Director of Studies, Vancouver will meet with the individual(s) to understand the nature of the complaint and investigate further, if necessary.
A remedial action will be determined based on the findings of the investigation and provided in writing. Remedial action may include:

Mediation between the involved parties
Formal warning
Probationary period, subject to ongoing respectful and professional behavior
Immediate dismissal

In case of a formal warning, probation or dismissal, the institution will initiate the appropriate procedures as per the Student Dismissal Policy.

Contact Information

Name	Title	E-mail
Sonia Fantauzzi	Director of Studies, Vancouver	sonia.fantauzzi@ilsc.com

The Student Dismissal Policy outlines reasonable grounds and procedures for dismissing a student from ILSC Vancouver program.

This policy applies to all students while enrolled in ILSC Vancouver programs.

While completing a program of study at ILSC Vancouver, students are expected to adhere to the Student Code of Conduct, maintain good academic standing, and comply with all applicable institution’s policies.

Student Code of Conduct

ILSC Vancouver may dismiss a student from a program on any of the grounds listed below. While the list is not exhaustive, it aims to give students an understanding of behaviors warranting disciplinary action. Specific examples of unacceptable behavior are included; however, students should be aware that their behavior may still be against the Code of Conduct even if it is not on the list.

The grounds for dismissal include engaging in, attempting to engage in, or assisting others to engage in any of the actions described below:

Academic Misconduct

Cheating, plagiarism, unapproved collaboration or unauthorized use of AI in completing class assignments and examinations.
Submitting the same, or similar, previously produced work for which a student already received credits at another course.
Unauthorized access to exams and other assessments.
Unauthorized sharing and posting of course-related materials online, including instructor notes, lectures, assignments, exam questions, etc.
Excessive and unsubstantiated absenteeism or lateness resulting in not meeting minimum attendance requirements.
Sleeping or appearing to be sleeping during class.
Repeated failure to adhere to the requirements of good academic standing as per the Academic Standing policy.

Disruption or Interference

Interfering with, obstructing, disrupting, misleading, or failing to comply with the directions of any school official in the performance of their duties.
Disruption of learning environment, including any conduct which interferes with classroom activities.

Failure to Comply

Failure to comply with all applicable ILSC Vancouver policies, procedures, standards and requirements.
Failure to comply with the instructions or directives of the course instructor.
Failure to adhere to the terms of student enrolment contract, including the terms of payment of tuition and related fees.
Refusing to leave school property when instructed to do so by a school official acting within the scope of their duties.

Fraud, Misrepresentation or False Information

Providing false information to an official at the institution.
Forgery or alteration of documents, including but not limited to, identification, study permits, medical notes, etc.
Altering or misuse of official school documents or forms.
Unauthorized use of the name, reputation, or logo of ILSC Vancouver.

Misconduct Against Persons

Failure to treat all students and staff with courtesy, respect, and dignity.
Engaging in physically, verbally, emotionally and sexually abusive, aggressive, threatening, harassing, discriminatory or otherwise offensive behavior (this also pertains to online activities and social media).
Physical or verbal threat, abuse, or violence.
Harassment or discrimination; promotion of hatred or remarks related to another person’s ethnicity, race, color, religion, age, gender, marital or family status, sexual orientation, or disability.

Misconduct Against Property

Theft attempted or actual.
Misuse, vandalism or damage to school property or equipment.

Substance Use and Smoking

Possession or consumption of alcohol, or illegal or controlled substance including cannabis, in any amount.
Being under the influence while on campus property or behavior consistent with substance use.
Attending class with an apparent odor associated with cannabis or other controlled substance.
Possession of drug paraphernalia such as marijuana joints, marijuana electronic inhalation devices, etc. while on campus property.
Smoking and/or using an electronic smoking device or vaping while on campus property.

Unauthorized Possession or Use of Dangerous Substance or Objects

Bringing materials or devices which may pose a hazard or cause damage to school property or its occupants.
Possession or use of dangerous substance, material, or weapons, or any other item designed to inflict harm or damage.

Unauthorized Use of School Facilities, Equipment or Services

Recording lectures, demonstrations, presentations or conversations without authorization.
Tampering with fire safety, security, or emergency equipment.
Unauthorized entry, attempted unauthorized entry and/or presence on any premises of the school.
Use of any school equipment, facility, network, or system for any disruptive or unauthorized purpose, or in a manner that violates any law, institution’s policy, or procedure.

Contravention of Other College Policies or Laws

Contravention of any provision of the Criminal Code of Canada or any other federal, provincial, or municipal statute or regulation.
Any other conduct which is determined to be detrimental or damaging to other students, staff members or the school and its operations.

Students who do not meet the expected Student Code of Conduct will be subject to the procedures outlined below, which may include immediate dismissal from ILSC Vancouver, depending on the severity of the misconduct.

The Academic Management team reserves the right to initiate immediate measures, such as asking the student to leave the campus premises for the remainder of the day and taking any other appropriate disciplinary actions as/when deemed necessary.

Procedure

The procedure by which a student may be dismissed from a program is as follows:

Concerns or complaints related to student misconduct shall be brought up to the Director of Studies, Vancouver. They may be brought up by staff, faculty, students, or the public. If the Director of Studies, Vancouver is absent, the concerns or complaints shall be reported to the Student Services Manager, ILSC.
All complaints must be made in writing.
A meeting with the student to discuss the complaint will be arranged as soon as possible. If necessary, an investigation will be conducted to determine whether the complaint is substantiated.

First Warning Letter - If it has been determined that the complaint is substantiated, a warning letter will be issued by the Director of Studies, Vancouver, setting out the consequences of further misconduct and outlining the acceptable means to support the student to prevent recurrence.
Final Warning/Probation Letter - If the misconduct continues, a final warning/probation letter will be issued by the Director of Studies, Vancouver, outlining the consequences of continued misconduct and corresponding probation terms and conditions.
Letter of Dismissal – If the student clearly demonstrates unwillingness or inability to comply with the terms and conditions of the final warning/probation and gets to the final stage in the disciplinary process, they will be dismissed from the program. At this point, the student will be notified of the dismissal, and a dismissal letter will be issued by the Director of Studies, Vancouver. The student’s contract will be terminated as well.

If the student is dismissed, a calculation of any refund due or tuition owing will be made, depending on the status of the student’s financial Account with the school and in accordance with the Tuition Refund Policy.
If a refund is due to the student, ILSC Vancouver will issue a refund within 30 calendar days of the dismissal notice. If the student owes tuition or other fees, the school will initiate a collection of the outstanding amount.
All documents related to the dismissal will be retained in the student file.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:

Cheating or distributing exams (including posting exams online).
Physical assault or other violent acts committed on or off campus against any student or staff member, including sexual assault.
Verbal threat, assault, or abuse.
Vandalism of school property.
Theft.
Any other instance deemed by the institution as serious misconduct.

The student has the right to submit a written appeal of dismissal to the National Director, Student Services within five (5) business days of receiving the dismissal notice. The appeal must include adequate evidence to support the case.

The National Director, Student Services will provide a written response to the student that includes a final decision. All cases will be concluded as soon as possible and no later than 10 business days after receiving the student’s written appeal notice.

Contact Information

Name	Title	E-mail
Sonia Fantauzzi	Director of Studies, Vancouver	sonia.fantauzzi@ilsc.com
Christian Contreras	Student Services Manager, ILSC	christian.contreras@ilsc.com
Mardy Arenas	National Director, Student Services	mardy.arenas@ilsc.com

View our Accommodation Booking Policy.

ILSC-Toronto is designated by the Ontario Ministry of Training, Colleges and Universities (the “Ministry”) to host international students under Canada’s new International Student Program.

As part of the designation and renewal processes under the International Student Program, the Ministry can conduct a site assessment at any time to verify the information in ILSC-Toronto’s application with respect to its educational policies and procedures for all students. As part of any site assessment, the Ministry needs to review a representative sample of student records, such as student contracts, registration forms, records of enrollment, documents pertaining to academic assessment and progress, and other documents contained in the student file. This is to ensure that ILSC-Toronto has implemented educational policies and procedures for both its international and domestic students. As such, the Ministry may need to make copies of student records in order to complete the designation process, which requires student consent to access the personal information you have provided to the school.

ILSC-Toronto is also required to share enrollment information and reporting with Immigration, Refugees and Citizenship Canada (IRCC) as a condition of being a designated institution approved under the International Student Program.

By signing the student contract listed on page 2 of this application form;

you give consent to the Ministry to collect your personal information from your school and use it for the purposes outlined above; and
you consent to share your attendance information with the IRCC for the purposes of the International Student Program.

The Ministry collects and uses this information under the authority of s. 38(2) of the Freedom of Information and Protection of Privacy Act and the Immigration and Refugee Protection Act (Canada) and its Regulations. Questions about the collection, use and disclosure of this information may be addressed to:

Manager, Quality and Partnerships Unit
Private Career Colleges Branch
Ministry of Training, Colleges and Universities
77 Wellesley Street West P.O. Box 977
Toronto, Ontario M7A 1N3
1-416-314-0500 or ISP.TCU@ontario.ca

ILSC’s mission is to provide students with a transformative living and learning experience. Part of our approach in preparing students for real-world expectations in higher education and in the workplace is understanding the importance of academic integrity and knowing how to contribute our ideas and our work, and attribute ideas and work to others, in an honest and ethical way. As such, ILSC expects all students to be honest in their schoolwork, assignments, and tests. We expect students to act with the utmost academic integrity and honesty at all times.

The Academic Integrity Policy has been put into place to act as a formative learning experience for students. ILSC will offer a range of tools and guidelines in their programs to help students understand the expectations required of them regarding academic integrity. The purpose is to learn about, discourage and eliminate instances of academic dishonesty with the goal of ensuring validity of results, equity for all students and upholding the integrity of assessment processes at ILSC.

This policy will define plagiarism and academic integrity for ILSC students and outline the consequences of plagiarism and academic dishonesty.

The following provisions apply to all ILSC students.

Students who do not follow the academic integrity policy will be required to follow a series of steps at the discretion of the Academic Management Team. Outlined below is the definition of plagiarism applicable to every program at ILSC.

Definition of plagiarism and academic integrity

Plagiarism is representing, intentionally or unintentionally, the words or ideas of another as one's own work without correctly acknowledging the source, in any educational setting. While the teacher will guide students through the different aspects of academic integrity and ensure that expectations are clear, it is the responsibility of the student to learn and apply the correct methods of avoiding plagiarism in class work and in assessments.

Plagiarism includes not only copying from a published source or using internet materials without appropriate acknowledgment, but also presenting another student’s work as your own. If you include outside sources in your work, you must cite these sources using the appropriate format requested by your instructor. Most instructors request current APA citation.

Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarise in any ILSC course.

If we find plagiarism in any essay or assignment, the assignment will receive a reduced grade, the academic department will be notified in writing, and further disciplinary action may be taken.

We encourage you to study together and to discuss information and concepts covered in class with other students. However, it is academically dishonest to copy from someone or to let someone copy from you. If you let someone copy your work, you and the person who copied from you will both receive a zero grade for that assignment and disciplinary action may be taken.

Plagiarism is an extremely serious offense that may result in continuing at the current level being studied.

Summary

Plagiarism = using other people’s sentences as your own in your schoolwork. A student is considered having engaged in plagiarism by:

Copying another person’s words, ideas or media from the Internet, books, or other printed material without providing a reference. Note: You can use other people’s sentences, but you must quote/paraphrase and reference them. That means you must write the author’s name and where you found the sentences.
Copying and handing in an essay or assignment from another student.
Letting another student copy your essay or assignment.
Failing to put a quotation in quotation marks.
Giving incorrect information about the source of a quotation.
Changing words by copying the sentence structure of a source without giving credit.
Copying so many words or ideas from a source that it makes up most of the work, whether credit is given or not.
Buying or selling essays or assignments

A student is considered self-plagiarising by:

Re-using old assignments or homework written for a different purpose or course or teacher.

Academic Dishonesty:

Here are some examples:

Receiving help from another person on homework, essays, quizzes, assignments and/or exams
Taking a test or exam for another student
Letting a student take a test or exam for you
Copying from another student
Giving other students any information about exam questions before, during, or after the exam
Using unauthorized information (notes, smart phone, internet) during a test or exam
Allowing another student to copy your essay, homework, assignment, or exam
Copying from another student (copying includes paraphrasing or summarizing)
Using digital translation tools such as Google Translate to translate material written in the student’s native language to English and submitting it for assessment
Copying, reproducing, photographing, recording or any unauthorised reproduction of any part of a test, assessment, or assignment.
Using artificial intelligence (e.g., text-generating software, digital paraphrasing, translation tools, or language enhancement tools) to generate, modify, or translate material for submission without proper attribution or when their use is explicitly prohibited.

Guidelines for Generative AI Usage

ILSC encourages the use of Generative AI tools as supplementary resources for language practice, personalized learning, and creative projects. However, students must submit original work and cite any AI assistance. AI tools are not permitted during exams, and their use should always be ethical and respectful of copyright laws. Teachers will guide students on appropriate AI use, ensuring it complements traditional learning. Misuse of AI will be subject to academic penalties. The policy is reviewed regularly to stay aligned with educational and technological developments.

1. Use of Generative AI Tools

Generative AI tools, such as Large Language Models (LLMs), chatbots, and content generators, may be used as supplementary resources to aid in language learning and teaching. These tools should complement, not replace, the student's own learning efforts and original thought. They can be used for:

Practice and Reinforcement: Students may use AI tools to practice writing, speaking, and grammar exercises to build and reinforce their skills.
Personalized Learning: AI tools may provide personalized feedback and suggestions to help students identify areas for improvement in their language skills.
Creative Writing and Projects: AI can serve as a brainstorming tool or to inspire creative writing projects, offering ideas and support without producing the final work for submission.

2. Restrictions on Use

While Generative AI tools can be valuable, their use must adhere to the following guidelines:

Original Work Requirement: Students are required to submit original work. AI-generated content should only be used as a guide or reference and must not be submitted as a student’s own work unless explicitly permitted by the instructor. Misuse may result in academic penalties.
Citing AI Use: If a student uses AI-generated content as part of an assignment or project, it must be clearly cited following academic citation standards. Failure to disclose the use of AI will be considered plagiarism.
Exams and Assessments: The use of AI tools is strictly prohibited during exams or formal assessments unless explicitly allowed by the exam guidelines. Any unauthorized use will result in disciplinary action.
Ethical Use: AI must not be used to generate content that is misleading, inappropriate, or harmful. All use of AI-generated content must comply with copyright, intellectual property laws, and academic integrity guidelines.
Task-Specific Restrictions: Certain assignments or activities may explicitly prohibit the use of AI tools. In such cases, students must adhere to the specific instructions provided.

3. Teacher Guidance and Support

Teachers are encouraged to:

Incorporate AI Thoughtfully: Use AI tools to enhance lesson plans, providing additional resources and perspectives, while ensuring they complement, rather than replace, traditional teaching methods and student engagement.
Educate on Ethical AI Use: Provide clear guidance to students about the ethical implications of using AI, emphasizing academic honesty. Help students understand how to responsibly use AI for learning while maintaining integrity in their academic work.
Monitor and Assess: Regularly assess the impact of AI tools on student learning outcomes. Adjust AI usage to ensure it enhances learning, encourages critical thinking, and does not lead to over-reliance on technology.

4. Data Privacy

The school is committed to protecting the privacy of its students and staff. Any AI tools used within the school must comply with relevant data protection regulations, including local and international privacy laws. Personal data, especially sensitive information, must not be input into AI tools without explicit consent. Teachers and students should ensure that any AI tool used has proper security measures in place to safeguard data.

5. Consequences of Misuse

Any misuse of Generative AI tools that violates this policy will be addressed in accordance with the school’s academic integrity policies. See Academic Integrity Steps below for details.

6. Policy Review

This policy will be reviewed annually to ensure it remains current with technological advancements, emerging AI tools, and evolving educational practices. Feedback from students, teachers, and staff will be actively sought and incorporated to continuously improve the policy’s relevance and effectiveness.

Academic Integrity Steps:

First occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or has plagiarised on the specific assignment.
The instructor will review the Academic Integrity Policy with the student and provide a verbal warning.
The instructor will assess the non-plagiarised portion or may not include the assessment piece in the overall grading.
The instructor will note the incident on the student file.
The student may receive academic advising.

Second occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is not the first incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, they will reserve the right to re-explain ILSC's Academic Integrity Policy and apply the appropriate discipline rules as required, and as outlined below, for suspected breaches regarding plagiarism and academic dishonesty:

The student will be notified in writing of the second offence.
The student will be graded on the non-plagiarised portion of the assessment provided. Plagiarised portions will not be graded. OR
The student may be given a second assessment and submit it by a new deadline, (depending on the type of assessment, the second assessment may not be possible, such as a quiz). The student will receive a 20% reduction on their resubmitted assignment, therefore, might not meet the promotion criteria and/or receive credit for the course.
The offence will be added to the student’s file.

Third occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is the third incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, s/he will re-explain ILSC's Academic Integrity Policy and apply the discipline rules, as outlined below, for plagiarism and academic dishonesty:

The student will be notified in writing of the third offence.
The student will be given a zero grade for the assignment with no opportunity to resubmit. The student might not meet the promotion criteria.
The student will be placed on academic probation in accordance with ILSC’s Academic Probation Policy.
Academic Management will review the student’s file and the student may not receive a Graduation Certificate or Pathway Completion Letter. If the student is a pathway student, they may be removed from the pathway program.
The offence will be added to the student’s file.

Online studies/assessments:

Class Attendance: To be able to fully participate in class, students must keep their cameras on, unless prior written approval is obtained from the Academic Management Team. If students join class without their camera on, students will be considered as not attending that class.
Assessments: Cameras must be activated during the entirety of assessments and focused on the head and shoulders of the examinee with the student facing the camera directly. Shaded eyewear is not permitted without a medical note. It is the student's responsibility to ensure their equipment is functioning during the assessment. If the camera is off, the assessment will not be graded.
Technology Responsibility: It is the student’s responsibility to ensure that their camera, microphone, and/or devices are working correctly. Technical issues will not be accepted as a reason for non-participation unless the issue is reported and resolved with ILSC so they may support the student in a timely manner.
Oral Component: Some assessments may include an oral component such as an interview to directly assess a student’s proficiency and understanding of their assessment. If the instructor believes that academic dishonesty has occurred, they will notify the student 24 hours in advance of a requirement to sit a follow-up oral test.

ILSC Vancouver is committed to providing its students with a safe and secure learning environment free from sexual misconduct. The institution will follow up on all reported incidents while respecting the privacy and procedural fairness rights of all individuals involved, including both victims/survivors and alleged perpetrators.

As part of this ongoing commitment, ILSC Vancouver has adopted this policy, which defines sexual misconduct and outlines related procedures for reporting and responding to disclosures, complaints, or reports of incidents that have occurred on campus, off campus, at one of its events, or in online spaces involving its students.

This policy and its related procedures apply to all ILSC Vancouver students while they are on campus or off campus while engaging in school-related activities; acting in a capacity defined by their relationship to the school or interacting with individuals known to them because of that relationship, regardless of whether the incident occurs on or off campus or in online spaces. The policy also applies to passive acts of sexual misconduct, such as graffiti and signage on institution’s property.

Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

sexual assaul
sexual exploitation
sexual harassment
stalking
indecent exposure
voyeurism
the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video
the attempt to commit an act of sexual misconduct; and
the threat to commit an act of sexual misconduct.

The person accused of engaging in sexual misconduct will be referred to as the “Respondent” and the person making the allegation as the “Complainant.”

For the purpose of this policy, a disclosure/complaint is when the victim/survivor discloses/chooses to tell someone at the school of an incident of sexual misconduct in order to seek support but may not want to make a report to police or school authorities.

A report is a formal notification of an incident of sexual misconduct to someone at the school accompanied by a request for action. A report can be made by anyone, including, but not limited to, the victim/survivor.

ILSC Vancouver will act in accordance with procedural fairness in dealing with all allegations of sexual misconduct.

Making a Disclosure/Complaint of Sexual Misconduct Involving a Student

A student may choose to disclose sexual misconduct without making a formal or actionable complaint or report. In such circumstances, a disclosure may not lead to an actionable complaint or report and, therefore, may not initiate a formal process. A student will not be required or pressured to make a report.
The process for making a disclosure/complaint or report about sexual misconduct involving a student is as follows:

A student who has experienced sexual misconduct, or any other member of the ILSC Vancouver community who has witnessed sexual misconduct involving a student, may disclose the incident or file a complaint under this policy by bringing it to the attention of the Director of Studies, Vancouver, either in writing or through an in-person meeting. If this individual is absent or named in the complaint, the student shall direct the complaint to the Student Services Manager, ILSC.
The individual making a disclosure or complaint should provide relevant details about the alleged incident, such as the date and time, the individuals involved, a list of any potential witnesses, and any relevant documents, including social media communications or other supporting evidence.

Responding to a Disclosure/Complaint of Sexual Misconduct Involving a Student
The process for responding to a disclosure/complaint of sexual misconduct involving a student is as follows:

Upon receipt of a disclosure/complaint, the Director of Studies, Vancouver, will conduct an initial review within five (5) business days to determine whether the allegations in the disclosure/complaint fall under the scope of this policy.
If the Director of Studies, Vancouver, determines that the allegations do not fall within the scope of this policy, they will inform the Complainant of this decision along with the reasons. In cases where the disclosure/complaint reveals other types of misconduct, the Institution may need to address it under another policy or process.
If the disclosure/complaint falls within the scope of this policy, the Director of Studies, Vancouver, will discuss with the individual what and how much information should be disclosed about the incident.

The Director of Studies, Vancouver may, with the Complainant’s permission, further investigate the incident, which may include, but is not limited to, the following:

Meeting with the Complainant to discuss the details of the incident and resolution options.
Informing the Respondent(s) of the complaint, providing details of the allegations and giving the individual(s) an opportunity to respond to those allegations.
Gathering additional evidence.
Determining if any disciplinary action should be taken.

The Director of Studies, Vancouver will respond in writing within 10 business days of receiving the complaint and may:

Provide information or make referrals to support service providers who have experience addressing sexual misconduct and violence, as required and appropriate.
If necessary, provide the student with reasonable academic accommodation while on campus.
When necessary, provide contact information for external investigating bodies such as the police.

In case of a complaint, should a student want to move forward with a formal process, a clear request for action must be included in the complaint.
The Complainant has the right to withdraw a complaint at any stage of the process. However, ILSC Vancouver may continue to act on the matter to fulfill its obligations under the policy or meet the legal requirements.
Making a Report of Sexual Misconduct Involving a Student
The process for making a report about sexual misconduct involving a student is as follows:

A student who has experienced sexual misconduct, or any other member of the ILSC Vancouver community who has witnessed sexual misconduct involving a student, may file a report under this policy by bringing it to the attention of the Director of Studies, Vancouver, in writing. If this individual is absent or named in the report, the student shall submit the report to the Student Services Manager, ILSC.
The report must be submitted in written statement form and include relevant details about the alleged incident, such as the date and time, the individuals involved, a list of potential witnesses, and any relevant documents, including social media communications or other supporting evidence. A clear request for action must be included in the report.

Responding to a Report of Sexual Misconduct Involving a Student
The process for responding to a report of sexual misconduct involving a student is as follows:
Upon receipt of the report, the Director of Studies, Vancouver, will conduct an initial review within five (5) business days to determine whether the allegations in the report fall under the scope of this policy.
If the Director of Studies, Vancouver, determines that the allegations do not fall within the scope of this policy, they will inform the Complainant of this decision along with the reasons. In cases where the report reveals other types of misconduct, the Institution may need to address it under another policy or process.
If the Director of Studies, Vancouver determines that the allegations fall within the scope of this policy, they will further investigate the incident, which may include:

Meeting with the Complainant to ensure a complete understanding of the allegations and to gather additional information that may not have been included in the written report.
Informing and interviewing the Respondent(s), providing details of the allegations, and giving the Respondent(s) an opportunity to respond to those allegations.
Interviewing any individuals involved or who have, or may have, knowledge of the incident, as well as any identified witnesses. Both the Complainant and the Respondent may provide any witnesses they believe are essential to the investigation.
Consulting with other institutional departments or external experts and support services as required.
Determining whether interim measures, supports and accommodations should be made pending the investigation process.

If it is determined that the Respondent did engage in sexual misconduct, immediate disciplinary or corrective action will be taken. This may include:

Disciplinary action up to and including termination of employment of instructors or staff;
Expulsion of a student;
The placement of certain restrictions on the Respondent’s ability to access certain premises or facilities;
Any other actions that may be appropriate in the circumstances.

A Complainant has the right to withdraw a report at any stage of the process. However, ILSC Vancouver may continue to act on the matter to fulfill its obligations under the policy or meet the legal requirements.
The Director of Studies, Vancouver will respond in writing within 15 business days of receiving the report, depending on the complexity of the investigation.
Should the Complainant or the Respondent disagree with the decision resulting from the investigation, they may appeal the decision in writing within five (5) business days addressed to the National Director, Student Services.

Reprisal

It is contrary to this policy for anyone to retaliate, engage in reprisals or threaten to retaliate in relation to a disclosure, complaint or a report. Any processes undertaken pursuant to this policy will be based on the principles of procedural fairness. All parties involved will be treated with dignity and respect.

Confidentiality and Information Sharing

All information related to a disclosure, complaint or report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

If an individual is at imminent risk of severe or life-threatening self-harm.
If an individual is at imminent risk of harming another.
There are reasonable grounds to believe that others in the Institution community may be at significant risk of harm based on the information provided.
Where reporting is required by law, e.g. in the case of a minor (a person under 19 years of age and includes a youth)
Where disclosure is necessary to ensure procedural fairness in an investigation or other response to a disclosure, complaint or report.

Review

In consultation with students and other members of the ILSC Vancouver community including faculty, staff and administration, the Sexual Misconduct Policy shall be reviewed at least once every three (3) years and amended where appropriate.

Related Legislation and Institutional Policies

Legislation

Sexual Violence and Misconduct Policy Act (Bill 23-2016)
Criminal Code of Canada
Freedom of Information and Protection of Privacy Act/Personal Information Protection Act
Canadian Charter of Rights and Freedoms
Human Rights Code

ILSC Vancouver Policies

Respectful and Fair Treatment of Students Policy
Dispute Resolution Policy
Student Dismissal Policy

Contact Information

Name	Title	E-mail
Sonia Fantauzzi	Director of Studies, Vancouver	sonia.fantauzzi@ilsc.com
Christian Contreras	Student Services Manager, ILSC	christian.contreras@ilsc.com
Mardy Arenas	National Director, Student Services	mardy.arenas@ilsc.com

ILSC Vancouver is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Future Skills.

Before you enrol at a certified private training institution, you should be aware of your rights and responsibilities.

You have the right to be treated fairly and respectfully by the institution.

You have the right to a student enrolment contract that includes the following information:

amount of tuition and any additional fee for your program
refund policy
if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
whether the program was approved by PTIB or does not require approval.

Make sure you read the contract before signing. The institution must provide you with a signed copy.

You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.

You have the right to make a claim to PTIB for a tuition refund if:

your institution ceased to hold a certificate before you completed an approved program
you were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

The Education Services for Overseas Students Act 2000 (ESOS Act) and related legislation is designed to protect the interests of students coming to Australia on student visas.

The ESOS Framework

All students must read this document carefully before signing the application form.

Minimum age for the enrollment is 16 years.
Enrollment fees and accommodation placement fees are non-refundable and must be paid at the time the application is sent.
Your program is indicated by the start and end dates on your ILSC acceptance letter and the invoice.
All fees are non-transferrable.
All fees must be paid in accordance with the invoice issued and are due a minimum of six weeks prior to the start of the program.
Your information may be shared with the Australian government and regulatory bodies including the Tuition Protection Service.

ILSC Application Checklist:

Complete and sign the application
Fax, mail or e-mail your application form
Pay registration fee and accommodation registration fee by one of the payment methods. After the application is accepted, we will send the Letter of Acceptance, which will give you more information about your next steps.

Payment of Fees: Fees must be paid in accordance with terms stated on the invoice. Enrollment fees and Accommodation Placement fees are non-refundable and must be paid at the time the application is sent. All fees are non-transferrable.

Start Dates: ILSC accepts new students every Monday, year round, except the last Monday of a session. If you start classes on the 2nd or 3rd Monday of a session, you may be placed in an ongoing class.

Dismissal Policy: Students must meet the course requirements at all times. If these requirements are not met, students will receive counseling, Then after appropriate warnings, students will be expelled. Likewise, if a student’s behavior is inappropriate by the school’s standards, the above procedures will be followed.

Our Commitment

The school will make sure that you can sit down and talk with an appropriate person within 2 days of your complaint.
We aim to have a solution presented to you within seven days.
You may nominate a support person to accompany you at any stage of the complaints and appeals process.
Nothing in the college’s student complaints and appeals policy negates the right of any overseas student to take action under Australia’s consumer protection laws in the case of financial disputes.
Nothing in the college’s student complaints and appeals policy negates the right of any overseas student to pursue other legal remedies.
If it is not possible to resolve the dispute internally, via the process above, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.ombudsman.gov.au or phone 1-300-362-072 within Australia for more information.

Course Requirements: In order to get the maximum benefit from your study at ILSC, you are expected to attend class regularly and on time. You need to attend at least 80% of your classes each session, as part of the requirement to receive a credit for each course taken. You are required to speak with your counselor if you need permission for unavoidable or excessive absences.

Cancellations and withdrawals are subject to the conditions of the ILSC's Refund Policy.
Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.
If you wish to downgrade your schedule after registration, you may apply the fee difference towards an extension of studies. Any extension of studies must be confirmed at the time of schedule downgrade. No credit will be kept on file, and no refunds will be given.
If you choose to withdraw from ILSC, you must give ILSC written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).
You must leave ILSC on the date you have agreed to withdraw.
Percentage of Program Completed = (Total Number of Days Completed) / (Total Number of Days in Program) X 100%. Weekends are not included in this calculation.
Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.
ILSC will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.
Refunds are processed within 4 weeks of receiving the notice/request from the student.
No refund will be given to students who are expelled for breaching the college's policies, unacceptable behavior or noncompliance with visa conditions.
All bank charges incurred for refunds to be paid by the beneficiary.
In the event of a program cancellation by ILSC, all fees will be refunded within 2 weeks.
In the event of the school defaulting, the Refund Policy does not apply. Such situation is covered by the ESOS Act 2000 and the ESOS regulations 2001.

BEFORE YOUR PROGRAM STARTS

Your Refund	When You Must Cancel	Cancellation Fee ILSC
75% (min.)	No authorization from Australian Immigration	25% of Total Fees ($200 max.)
75% (min.)	0 - 7 Days after making the contract	25% of Total Fees ($400 max.)
75%	30 Days or more before the program starts	25% of Total Fees
60%	1 - 29 Days before the program starts	40% of Total Fees

AFTER YOUR PROGRAM STARTS

Your Refund	When You Must Cancel	Cancellation Fee ILSC
50 %	0 - 10% of the Program Completed	50% of Total Fees
30%	11 - 29% of the Program Completed	70% of Total Fees
No Refund	30 - 100% of the Program Completed	100% of Total Fees

Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension.

In order to encourage the use of English, we have an English Only Policy in the school. This means that whenever you are in the school or participate in the class/school activities, you must speak English. Any student who fails to follow the English Only policy, will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension.

On or prior to your first day at ILSC, you will take the ILSC Placement Test (written and oral test) and choose your classes of interest. While an academic coordinator places you in classes that meet your interest and English level, an ILSC counselor will welcome you and provide important information that will help your studies at ILSC and life in Australia.
Each session, ILSC offers a variety of courses to choose from. In the fourth week of each session, students will discuss the courses they want to take in the coming session with their teachers. Students will be placed in the courses of their interest if their English level is appropriate for the courses. In case scheduled classes are canceled due to low enrollment (fewer than 5 students) or are full so students cannot be placed in classes of their choice, the academic coordinator after consultation with the students will place them in the next best available class.
Most students will complete one academic level within 8 weeks.
Every study session (4 weeks), teachers provide students with at Student Progress Report (SPR). Students must earn at least 70% on their Student Progress Report to move to the next level. The Student Progress report assesses student performance in class (speaking skills, grammar skills, etc.) and assessment results (tests, homework, quizzes, etc.).
Students will receive a certificate of completion at the end of their studies as long as they have met the attendance requirement. Students will also receive additional certificates for most specialty programs upon successful completion of program requirements.

Australian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges.

ILSC Australia recognizes the right of its students to learn in an environment free from harassment, and will treat seriously allegations of harassment at ILSC Australia. All students should be aware that harassment on any of the grounds covered by the human rights legislation is unacceptable conduct at ILSC Australia and will not be tolerated. Human rights legislation includes, but it not limited to, the Anti-Discrimination Act 1991,Industrial Relations Act 1999 and the Privacy Act 1988.

Any student who is found to have engaged in harassing behavior during the period of his/her contract with ILSC Australia will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension

In the unlikely event that ILSC Australia is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date less any portion of the course that have been delivered. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrollment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
In the event that ILSC Australia closes and cannot deliver the course a student has paid for, the Tuition Protection Service (TPS) will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.
If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.

View our Accommodation Booking Policy.

Student Visa students MUST:

Request OSHC (Overseas Student Health Cover) or obtain your own insurance
Maintain valid OSHC for the entire length of the student visa (not the course end date)

For more information about the OSHC, check with the school or visit our website www.ilsc.com

The Code of Conduct students are expected to follow includes:

Attend school in accordance with the attendance policy.
Speak English in the college in accordance with the English Only Policy.
Treat all students and staff with dignity and respect.
Refrain from any disruptive or offensive classroom behaviour.
Follow the Cell Phone / Electronics Policy during class.
Complete all assignments and examinations on the scheduled completion dates.
Refrain from cheating or plagiarising in completing class assignments.
Ensure that outstanding tuition fees are paid.
Treat school property with respect.
Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
Refrain from bringing any alcohol or any prohibited mood altering substances to the Institution.
Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.

Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined.

The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter
or probationary period, and police will be summoned, as required:

Sexual assault.
Physical assault or other violent acts committed on or off campus against any student.
Verbal abuse or threats.
Vandalism of school property.
Theft.

Concerns related to a student’s conduct shall be referred to the Program Directors to process in
accordance with this policy.
This does not remove the right to appeal under the appeals process. Students who are expelled
for the above acts will be required to stay away from the school until the appeals process is
determined. The refund policy will apply.

ILSC encourages its students to talk freely about their lives and experiences in the school and in Australia. Comments about the school’s program help everyone to learn and become better.

Students should share any difficulties or challenges they are facing. The teachers, student counselors and school administrators are available to listen to and guide students. If a student has a difficulty with the school itself, which cannot be corrected through discussion, then the student can present his/her concern in writing to the school director, who will, in discussion and in writing, address and resolve the dispute.

This agreement does not remove the right to take action under Australia’s consumer protection laws.
ILSC’s dispute resolution process does not circumscribe your rights to pursue other avenues and other legal remedies.
We aim to have a solution presented to you within seven days.
If it is not possible to resolve the dispute internally, via the process above, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.ombudsman.gov.au or phone 1-300-362-072 within Australia for more information.

This policy will define plagiarism and academic integrity for ILSC students and outline the consequences of plagiarism and academic dishonesty.

The following provisions apply to all ILSC students.

Definition of plagiarism and academic integrity

Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarise in any ILSC course.

If we find plagiarism in any essay or assignment, the assignment will receive a reduced grade, the academic department will be notified in writing, and further disciplinary action may be taken.

Plagiarism is an extremely serious offense that may result in continuing at the current level being studied.

Summary

Plagiarism = using other people’s sentences as your own in your schoolwork. A student is considered having engaged in plagiarism by:

Copying another person’s words, ideas or media from the Internet, books, or other printed material without providing a reference. Note: You can use other people’s sentences, but you must quote/paraphrase and reference them. That means you must write the author’s name and where you found the sentences.
Copying and handing in an essay or assignment from another student.
Letting another student copy your essay or assignment.
Failing to put a quotation in quotation marks.
Giving incorrect information about the source of a quotation.
Changing words by copying the sentence structure of a source without giving credit.
Copying so many words or ideas from a source that it makes up most of the work, whether credit is given or not.
Buying or selling essays or assignments

A student is considered self-plagiarising by:

Re-using old assignments or homework written for a different purpose or course or teacher.

Academic Dishonesty:

Here are some examples:

Receiving help from another person on homework, essays, quizzes, assignments and/or exams
Taking a test or exam for another student
Letting a student take a test or exam for you
Copying from another student
Giving other students any information about exam questions before, during, or after the exam
Using unauthorized information (notes, smart phone, internet) during a test or exam
Allowing another student to copy your essay, homework, assignment, or exam
Copying from another student (copying includes paraphrasing or summarizing)
Using digital translation tools such as Google Translate to translate material written in the student’s native language to English and submitting it for assessment
Copying, reproducing, photographing, recording or any unauthorised reproduction of any part of a test, assessment, or assignment.
Using artificial intelligence (e.g., text-generating software, digital paraphrasing, translation tools, or language enhancement tools) to generate, modify, or translate material for submission without proper attribution or when their use is explicitly prohibited.

Guidelines for Generative AI Usage

1. Use of Generative AI Tools

Practice and Reinforcement: Students may use AI tools to practice writing, speaking, and grammar exercises to build and reinforce their skills.
Personalized Learning: AI tools may provide personalized feedback and suggestions to help students identify areas for improvement in their language skills.
Creative Writing and Projects: AI can serve as a brainstorming tool or to inspire creative writing projects, offering ideas and support without producing the final work for submission.

2. Restrictions on Use

While Generative AI tools can be valuable, their use must adhere to the following guidelines:

Original Work Requirement: Students are required to submit original work. AI-generated content should only be used as a guide or reference and must not be submitted as a student’s own work unless explicitly permitted by the instructor. Misuse may result in academic penalties.
Citing AI Use: If a student uses AI-generated content as part of an assignment or project, it must be clearly cited following academic citation standards. Failure to disclose the use of AI will be considered plagiarism.
Exams and Assessments: The use of AI tools is strictly prohibited during exams or formal assessments unless explicitly allowed by the exam guidelines. Any unauthorized use will result in disciplinary action.
Ethical Use: AI must not be used to generate content that is misleading, inappropriate, or harmful. All use of AI-generated content must comply with copyright, intellectual property laws, and academic integrity guidelines.
Task-Specific Restrictions: Certain assignments or activities may explicitly prohibit the use of AI tools. In such cases, students must adhere to the specific instructions provided.

3. Teacher Guidance and Support

Teachers are encouraged to:

Incorporate AI Thoughtfully: Use AI tools to enhance lesson plans, providing additional resources and perspectives, while ensuring they complement, rather than replace, traditional teaching methods and student engagement.
Educate on Ethical AI Use: Provide clear guidance to students about the ethical implications of using AI, emphasizing academic honesty. Help students understand how to responsibly use AI for learning while maintaining integrity in their academic work.
Monitor and Assess: Regularly assess the impact of AI tools on student learning outcomes. Adjust AI usage to ensure it enhances learning, encourages critical thinking, and does not lead to over-reliance on technology.

4. Data Privacy

5. Consequences of Misuse

Any misuse of Generative AI tools that violates this policy will be addressed in accordance with the school’s academic integrity policies. See Academic Integrity Steps below for details.

6. Policy Review

Academic Integrity Steps:

First occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or has plagiarised on the specific assignment.
The instructor will review the Academic Integrity Policy with the student and provide a verbal warning.
The instructor will assess the non-plagiarised portion or may not include the assessment piece in the overall grading.
The instructor will note the incident on the student file.
The student may receive academic advising.

Second occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is not the first incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, they will reserve the right to re-explain ILSC's Academic Integrity Policy and apply the appropriate discipline rules as required, and as outlined below, for suspected breaches regarding plagiarism and academic dishonesty:

The student will be notified in writing of the second offence.
The student will be graded on the non-plagiarised portion of the assessment provided. Plagiarised portions will not be graded. OR
The student may be given a second assessment and submit it by a new deadline, (depending on the type of assessment, the second assessment may not be possible, such as a quiz). The student will receive a 20% reduction on their resubmitted assignment, therefore, might not meet the promotion criteria and/or receive credit for the course.
The offence will be added to the student’s file.

Third occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is the third incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, s/he will re-explain ILSC's Academic Integrity Policy and apply the discipline rules, as outlined below, for plagiarism and academic dishonesty:

The student will be notified in writing of the third offence.
The student will be given a zero grade for the assignment with no opportunity to resubmit. The student might not meet the promotion criteria.
The student will be placed on academic probation in accordance with ILSC’s Academic Probation Policy.
Academic Management will review the student’s file and the student may not receive a Graduation Certificate or Pathway Completion Letter. If the student is a pathway student, they may be removed from the pathway program.
The offence will be added to the student’s file.

Online studies/assessments:

Class Attendance: To be able to fully participate in class, students must keep their cameras on, unless prior written approval is obtained from the Academic Management Team. If students join class without their camera on, students will be considered as not attending that class.
Assessments: Cameras must be activated during the entirety of assessments and focused on the head and shoulders of the examinee with the student facing the camera directly. Shaded eyewear is not permitted without a medical note. It is the student's responsibility to ensure their equipment is functioning during the assessment. If the camera is off, the assessment will not be graded.
Technology Responsibility: It is the student’s responsibility to ensure that their camera, microphone, and/or devices are working correctly. Technical issues will not be accepted as a reason for non-participation unless the issue is reported and resolved with ILSC so they may support the student in a timely manner.
Oral Component: Some assessments may include an oral component such as an interview to directly assess a student’s proficiency and understanding of their assessment. If the instructor believes that academic dishonesty has occurred, they will notify the student 24 hours in advance of a requirement to sit a follow-up oral test.

Students can talk about difficulties with their teachers, counsellors, or admin staff or Director. Students can also submit the problem in writing to the Director, who will, in writing, address and resolve the dispute. The ILSC Dismissal Policy, Waiver forms and other standard documents are provided in the orientation package that students are given on the first day of studies. These
forms can also be provided pre-arrival upon request.

Registration Fee.Registration/Assessment fee ($20) and Accommodation Registration fee ($20) are nonrefundable. To receive a refund on all other fees, you must provide ILSC-New Delhi (c/o ILSC India Pvt. Ltd.) written notice that you intend to withdraw from the program. If your study permit or visa is denied, ILSC-New Delhi will retain the lesser of 25% of refundable fees or $200. Refund percentages are calculated based on entire program length.

If you cancel in writing before your program starts, you will receive a refund of the following percentage of your refundable fees:

Less than 7 days after your registration submitted and before the program start date: the greater of either 75% of the total refundable fees, or refundable fees minus $400
30 days or more before the program start date: 75% of the total fees due
Less than 30 days before the program start date: 60% of the total fees due

If you cancel in writing or are dismissed from ILSC after your program starts, you will receive the following percentage of refundable fees, regardless of attendance:

Less than 10% of program completed: 50% of refundable fees
10-30% of program completed: 30% of refundable fees
More than 30% of program completed: 0% of refundable fees (no refund)

Change of schedules is considered the same as cancellation, i.e. for a schedule change of Fulltime Intensive to Part-time AM, students must cancel the whole program and re-apply for the Part-time program. If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of ILSC-New Delhi receiving written notice of cancellation or ILSC-New Delhi’s notice to you of dismissal.

This policy will define plagiarism and academic integrity for ILSC students and outline the consequences of plagiarism and academic dishonesty.

The following provisions apply to all ILSC students.

Definition of plagiarism and academic integrity

Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarise in any ILSC course.

If we find plagiarism in any essay or assignment, the assignment will receive a reduced grade, the academic department will be notified in writing, and further disciplinary action may be taken.

Plagiarism is an extremely serious offense that may result in continuing at the current level being studied.

Summary

Plagiarism = using other people’s sentences as your own in your schoolwork. A student is considered having engaged in plagiarism by:

Copying another person’s words, ideas or media from the Internet, books, or other printed material without providing a reference. Note: You can use other people’s sentences, but you must quote/paraphrase and reference them. That means you must write the author’s name and where you found the sentences.
Copying and handing in an essay or assignment from another student.
Letting another student copy your essay or assignment.
Failing to put a quotation in quotation marks.
Giving incorrect information about the source of a quotation.
Changing words by copying the sentence structure of a source without giving credit.
Copying so many words or ideas from a source that it makes up most of the work, whether credit is given or not.
Buying or selling essays or assignments

A student is considered self-plagiarising by:

Re-using old assignments or homework written for a different purpose or course or teacher.

Academic Dishonesty:

Here are some examples:

Receiving help from another person on homework, essays, quizzes, assignments and/or exams
Taking a test or exam for another student
Letting a student take a test or exam for you
Copying from another student
Giving other students any information about exam questions before, during, or after the exam
Using unauthorized information (notes, smart phone, internet) during a test or exam
Allowing another student to copy your essay, homework, assignment, or exam
Copying from another student (copying includes paraphrasing or summarizing)
Using digital translation tools such as Google Translate to translate material written in the student’s native language to English and submitting it for assessment
Copying, reproducing, photographing, recording or any unauthorised reproduction of any part of a test, assessment, or assignment.
Using artificial intelligence (e.g., text-generating software, digital paraphrasing, translation tools, or language enhancement tools) to generate, modify, or translate material for submission without proper attribution or when their use is explicitly prohibited.

Guidelines for Generative AI Usage

1. Use of Generative AI Tools

Practice and Reinforcement: Students may use AI tools to practice writing, speaking, and grammar exercises to build and reinforce their skills.
Personalized Learning: AI tools may provide personalized feedback and suggestions to help students identify areas for improvement in their language skills.
Creative Writing and Projects: AI can serve as a brainstorming tool or to inspire creative writing projects, offering ideas and support without producing the final work for submission.

2. Restrictions on Use

While Generative AI tools can be valuable, their use must adhere to the following guidelines:

Original Work Requirement: Students are required to submit original work. AI-generated content should only be used as a guide or reference and must not be submitted as a student’s own work unless explicitly permitted by the instructor. Misuse may result in academic penalties.
Citing AI Use: If a student uses AI-generated content as part of an assignment or project, it must be clearly cited following academic citation standards. Failure to disclose the use of AI will be considered plagiarism.
Exams and Assessments: The use of AI tools is strictly prohibited during exams or formal assessments unless explicitly allowed by the exam guidelines. Any unauthorized use will result in disciplinary action.
Ethical Use: AI must not be used to generate content that is misleading, inappropriate, or harmful. All use of AI-generated content must comply with copyright, intellectual property laws, and academic integrity guidelines.
Task-Specific Restrictions: Certain assignments or activities may explicitly prohibit the use of AI tools. In such cases, students must adhere to the specific instructions provided.

3. Teacher Guidance and Support

Teachers are encouraged to:

Incorporate AI Thoughtfully: Use AI tools to enhance lesson plans, providing additional resources and perspectives, while ensuring they complement, rather than replace, traditional teaching methods and student engagement.
Educate on Ethical AI Use: Provide clear guidance to students about the ethical implications of using AI, emphasizing academic honesty. Help students understand how to responsibly use AI for learning while maintaining integrity in their academic work.
Monitor and Assess: Regularly assess the impact of AI tools on student learning outcomes. Adjust AI usage to ensure it enhances learning, encourages critical thinking, and does not lead to over-reliance on technology.

4. Data Privacy

5. Consequences of Misuse

Any misuse of Generative AI tools that violates this policy will be addressed in accordance with the school’s academic integrity policies. See Academic Integrity Steps below for details.

6. Policy Review

Academic Integrity Steps:

First occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or has plagiarised on the specific assignment.
The instructor will review the Academic Integrity Policy with the student and provide a verbal warning.
The instructor will assess the non-plagiarised portion or may not include the assessment piece in the overall grading.
The instructor will note the incident on the student file.
The student may receive academic advising.

Second occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is not the first incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, they will reserve the right to re-explain ILSC's Academic Integrity Policy and apply the appropriate discipline rules as required, and as outlined below, for suspected breaches regarding plagiarism and academic dishonesty:

The student will be notified in writing of the second offence.
The student will be graded on the non-plagiarised portion of the assessment provided. Plagiarised portions will not be graded. OR
The student may be given a second assessment and submit it by a new deadline, (depending on the type of assessment, the second assessment may not be possible, such as a quiz). The student will receive a 20% reduction on their resubmitted assignment, therefore, might not meet the promotion criteria and/or receive credit for the course.
The offence will be added to the student’s file.

Third occurrence

The instructor will meet with the student if s/he thinks the student has been academically dishonest, including the misuse of AI tools, or plagiarised on the specific assignment.
The instructor will remind the student that this is the third incident.
The instructor will report the student and details to Academic Management.
The Academic Management Team will meet with the student. If the Academic Management Team finds the student has been academically dishonest or has plagiarised, s/he will re-explain ILSC's Academic Integrity Policy and apply the discipline rules, as outlined below, for plagiarism and academic dishonesty:

The student will be notified in writing of the third offence.
The student will be given a zero grade for the assignment with no opportunity to resubmit. The student might not meet the promotion criteria.
The student will be placed on academic probation in accordance with ILSC’s Academic Probation Policy.
Academic Management will review the student’s file and the student may not receive a Graduation Certificate or Pathway Completion Letter. If the student is a pathway student, they may be removed from the pathway program.
The offence will be added to the student’s file.

Online studies/assessments:

Class Attendance: To be able to fully participate in class, students must keep their cameras on, unless prior written approval is obtained from the Academic Management Team. If students join class without their camera on, students will be considered as not attending that class.
Assessments: Cameras must be activated during the entirety of assessments and focused on the head and shoulders of the examinee with the student facing the camera directly. Shaded eyewear is not permitted without a medical note. It is the student's responsibility to ensure their equipment is functioning during the assessment. If the camera is off, the assessment will not be graded.
Technology Responsibility: It is the student’s responsibility to ensure that their camera, microphone, and/or devices are working correctly. Technical issues will not be accepted as a reason for non-participation unless the issue is reported and resolved with ILSC so they may support the student in a timely manner.
Oral Component: Some assessments may include an oral component such as an interview to directly assess a student’s proficiency and understanding of their assessment. If the instructor believes that academic dishonesty has occurred, they will notify the student 24 hours in advance of a requirement to sit a follow-up oral test.

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