Greystone College female staff person sitting behind desk talking with a female student. Learn about policies at Greystone College in Canada

Policies

Your rights and responsibilities as a student at Greystone College Canada.

Please review our policies to understand your rights and responsibilities as a student at Greystone College. If any policy contained on the website conflicts with the policies contained in the student's Written Agreement, the student's signed Written Agreement will govern.

 

To be admitted to any Greystone College program, prospective students must meet specific requirements regarding prior education, language proficiency and minimum age, where applicable.

All applicants must submit, with their application, academic records and other documents deemed necessary for admission purposes.

LANGUAGE PROFICIENCY REQUIREMENTS

(applicable to all Greystone College campuses)

Provide a proof of proficiency in the language of instruction (English or French), as applicable to the program of study.

For programs offered in English, international students or students whose first language is not English must demonstrate language proficiency by providing proof of one of the following:

  • ILSC Academic English Placement Test – may be taken by applicants who have not taken an approved external English language proficiency test, the test results have expired or do not meet the program requirements.
  • External assessment - English language level equivalencies for common tests such as IELTS, TOEFL iBT, and Duolingo can be found in the Direct Entry and Score Equivalencies chart for each program. Results will be accepted provided that they are submitted within the 2-year expiration period (from the issue/test date up to program enrollment date).
  • Alternative English proficiency - Exemptions may be granted to international students who have completed a minimum of 3 (three) full years of study in a secondary or post-secondary institution where the sole language of instruction was English, and they can provide a proof of studies.

GENERAL ADMISSION REQUIREMENTS

Greystone College Montreal

To be admitted to College Greystone Montreal, an applicant must:

  • Have a secondary school diploma or equivalent.

If the applicant does not possess a secondary school diploma, they will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.

Attestation of College Studies (AEC) Program

An applicant is eligible for an Attestation of College Studies program (AEC) if they:

  • Have interrupted their full-time studies for at least two consecutive terms or one full school year.
  • Have pursued their post-secondary education for at least one year.

Greystone College Toronto

To be admitted to Greystone College Toronto, an applicant must:

Have an Ontario Secondary School Diploma (OSSD) or equivalent. Accepted equivalents include:

  • Secondary school graduation diploma/post-secondary diploma or degree from Canada or US.
  • General Educational Development (GED) certificate from Canada or the US.
  • Non-Canadian credential (transcript, diploma, certificate or degree that has been assessed as equivalent by a recognized assessment service.

If the applicant does not meet the academic qualifications listed above, they must:

  • Be at least 18 years of age on or before the day the program commences (19 if applying as a mature student*) and
  • Successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.

Greystone College Vancouver

To be admitted to Greystone College Vancouver, an applicant must:

  • Have a secondary school diploma or equivalent.
  • If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student*.

*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or obtained a certified Canadian high school equivalency (General Education Development (GED) certificate). The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.

Application Process

Applications sent through an agency are processed by the centralized registration team. Applications by a “walk-in student” are processed on campus.

All applications are processed in accordance with the requirements of the relevant provincial regulatory body.

Greystone College encourages applications from prospective students who seriously intend to study at our schools to further their education in Canada. To that end, potential students must comply with Canada’s federal and provincial laws and understand the gravity of providing false information or misrepresenting themselves to immigration authorities, to Greystone College, or to any other government agency.

Greystone College shall refund tuition and other fees paid under an enrolment contract according to the refund circumstances and regulations local to each Greystone College campus, as detailed below. Each campus refund policies and procedures are set by their relevant provincial governing body.

In the case of a student wishing to transfer to another institution

Students who have landed in Canada and have received a Canadian study permit based on a valid offer letter from Greystone College, and wish to study at a different institution, must comply with the following in order to be considered for a refund:

Under IRCC guidelines, students will only be issued a study permit if they can show a letter of acceptance from a Designated Learning Institution (DLI). Therefore, students seeking to study elsewhere, must show proof of admission to another Canadian post-secondary institution that has been granted a Designated Learning Institution number (DLI#) for the term to which they were originally admitted to Greystone College.

In the case of an Admissions rejection by Greystone College

Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the non-refundable fees, if applicable.

In the case of a refusal of a visa or study permit

A full refund, minus the non-refundable fees, will be issued should a student’s visa or study permit be denied.

In the case of student dismissal

Refunds apply if the student is dismissed from the program, in line with provincial regulatory requirements.

Procedure

  • To receive a refund of any portion of tuition fees, a student must give Greystone College written notice that they intend to withdraw from the program in which they have enrolled.
  • Campuses may determine specific procedures for such notification.
  • All refunds will be in Canadian Dollars.

Campus Specific Policies

  • If your study permit or visa is denied, or if you cancel before your program begins, Greystone College (Montréal) will retain the registration fee and, if applicable, the homestay placement fee.
  • If you cancel in writing after your program begins, or if you are expelled, you will be refunded the excess of the prices of the services provided to the date of cancellation (calculated in weeks) plus a cancellation penalty in the amount of $1500 ($500 for Canadian citizens or Permanent Residents) as provided by the Minister less the amount actually paid.
  • If an international student misuses or misrepresents himself/herself to the institution, the institution may retain up to 50% of the tuition due under the student enrolment contract, to a maximum of $2,000.
  • If you are eligible for a refund under the conditions above, you will receive the refund within ten (10) business days of Greystone College receiving written notice of cancellation or Greystone College’s notice to you of dismissal.
  • You may demand that the contract be terminated if you become aware that you were admitted to the educational services concerned in contradiction to the provisions governing admission to those services.

For information regarding cancellation of the Enrolment Contract and refunds of fees paid, see articles 70 to 75 of the Act Respecting Private Education Chapter E-9.1 (Legis Quebec)

 

If your study permit or visa is denied, or if you cancel before your program begins, Greystone College will retain the lesser of 20% of the total fees paid or $500 and, if applicable, the homestay placement fee.

If you cancel in writing after your program begins you will be refunded the following percentage of fees paid:

  • Less than 50% of the program completed: You will receive a refund of fees paid, minus 20% of the total fees for the program up to a maximum of $500 and the amount paid for the portion of the program that has been delivered.
  • After 50% of your program has been completed: You will not be entitled to any refund.

In certain circumstances, you may be entitled to cancel your program and receive a full refund. These include:

  • If you are expelled in a manner, or for reasons not permitted in Greystone College Toronto's expulsion policy.
  • If Greystone College Toronto collects more than 20% of the total fees for the program to a maximum of $500 before signing a contract with you
  • If a total of more than 10% of the program is taught by unqualified instructors
  • If Greystone College's contract does not include mandatory terms required
  • If your program is discontinued before you can complete it.

Where a student withdraws or is dismissed from their program, the same refund policies apply.

If an international student misuses or misrepresents himself/herself to the institution, the institution may retain up to 50% of the tuition due under the student enrolment contract, to a maximum of $2,000.

If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of Greystone College receiving written notice of cancellation or Greystone College’s notice to you of dismissal. All refunds will be in Canadian Dollars.

For information regarding cancellation of this Enrolment Contract and refunds of fees paid, see sections 25 to 300 of Ontario Regulations 415/06 made under the Private Career Colleges Act, 2005.

 

Refunds before the program start date:

  • If written notice of withdrawal is received no later than seven (7) days after student signed the enrolment contract and before the program start date, the institution will refund 100% of the tuition and all related fees, other than application fee.
  • If written notice of withdrawal is received by the institution at least thirty (30) days before the later of:
    1. the program start date in the most recent Letter of Acceptance (international students)
    2. the program start date in the enrolment contract,
    the institution may retain or recover up to 10% of the total tuition paid or payable under the student enrolment contract, up to a maximum of $1,000.
  • If written notice of withdrawal is received by the institution more than seven (7) days after the student and institution signed the enrolment contract and less than thirty (30) days before the later of:
  • the program start date in the most recent Letter of Acceptance (international students)
    1. the program start date in the most recent Letter of Acceptance (international students)
    2. the program start date in the enrolment contract,
    the institution may retain or recover up to 20% of the tuition paid or payable under the enrolment contract, up to a maximum of $1,300.

Refunds after the program start date:

  • If written notice of withdrawal is received by the institution or a student is dismissed after the start date of the program but on or before the date on which 10% of the hours of instruction of the program have been provided, the institution may retain or recover up to 30% of the tuition paid or payable under the student enrolment contract.
  • If written notice of withdrawal is received by the institution or a student is dismissed after the date on which more than 10% but less than 30% of the hours of instruction have been provided, the institution may retain or recover up to 50% of the tuition paid or payable under the student enrolment contract.
  • If an institution receives a refusal of study permit before the date on which 30% of the hours of instruction of the program would have been provided to the student, had the student started the program on the later of the following:
    1. the program start date in the most recent Letter of Acceptance
    2. the program start date in the enrolment contract and
    the student has not requested additional Letter(s) of Acceptance, the institution will refund 100% tuition and all applicable fees, other than application fee.
  • If a student does not attend the first 30% of the program, the institution may retain up to 50% of the tuition paid under the student enrolment contract.
  • If a student withdraws, is dismissed, or does not attend any of the first 30% of the hours of instruction of the program, Greystone College will refund fees charged for any yet to be received course materials that have been prepaid.
  • If a student withdraws or is dismissed after 30% of the period of instruction hours specified in the contract have been provided, no refund will be issued.

Refunds owed to students must be paid within thirty (30) days after receiving a notice of withdrawal, providing a notice of dismissal, receiving a copy of refusal of a study permit or within thirty (30) days after the date on which the first 30% of the hours of instruction are provided, if the student does not attend any of the first 30% of the hours of instruction.

 

Students are expected to attend all classes and must be on time for class and after breaks and cannot miss any assessments.

The minimum attendance requirement for Greystone College is 80% for each course/module. Students arriving late or leaving early for any reason are to be marked “late” (L), “excessively late” (K), or “absent” (A).

  • 1 to 15 min late = LATE
  • 16 to 89 min late = EXCESSIVELY LATE (K)
  • 90 min or more = ABSENT

Students must email their instructor as soon as reasonably practicable in the case of an unplanned absence. An unplanned absence can be due to unforeseen circumstances beyond their control. If a student must be absent for an extended period, two (2) or more days, they must advise their instructor and the Assistant/Director, Greystone College Programs. Students must provide adequate documentation to the Assistant/Director, Greystone College Programs to be allowed to submit an assignment late, or sit an exam later, due to absenteeism.

Students will be graded “0%” if they miss an assessment without providing adequate medical information in advance of the assessment.

Students may be marked “excused” (E) only at the discretion of the Assistant/Director, Greystone College Programs. Please note that work is not an acceptable excuse to be late or absent. Acceptable documentation includes, but is not limited to, a doctor’s note, death certificate, immigration or government letter.

For students attending Greystone College Toronto or Vancouver

Greystone College Vancouver and Greystone College Toronto students who fail to meet the minimum attendance requirement of 80% will be subject to disciplinary actions, up to and including dismissal.

For students attending Greystone College Montreal

Instructors must report a student to the Director, Greystone College Programs when student’s absences reach 20% of unjustified absences. Should the student not provide acceptable documentation to account for the absences, the Director, Greystone College Programs reserves the right to no longer allow the student to attend the course. However, the student still maintains the right to submit assignments and write all examinations for the course.

Online classes

Students must log into class on time and maintain their connection throughout the class with cameras on. Students who are logged in to their class but are unresponsive to questions and have their cameras off will be marked as either “late”, “excessively late”, or “absent” per the attendance policy.

Students are not allowed to complete course assessments without instructor invigilation and activated cameras. If a student circumvents this, any completed assessment grade will be reduced to zero (0).

Absenteeism due to internet connectivity will be recorded as absence, late or excessive late.

Procedure

  1. Attendance is tracked daily, and students may monitor their attendance record through the Learning Management System (Moodle).
  2. Students must notify their instructors in advance if they are going to be absent for any reason and are responsible for completing all assignments missed during the absence.
  3. For any planned extended absences (more than 2 consecutive days), students must contact the Assistant/Director, Greystone College Programs.
  4. Students must email the proper documentation to the Assistant/Director, Greystone College Programs when requesting an absence exemption.
  5. Students approaching maximum allowable absences will be contacted by their instructor and/or the Assistant/Director, Greystone College Programs.

 

International students with valid study permits must meet certain conditions to maintain their legal status in Canada, including the requirement to be actively pursuing studies by maintaining continuous enrolment at a Designated Learning Institution (DLI).

Under certain circumstances beyond their control, the students may be eligible to take an authorized leave from studies of up to a maximum of 150 days, and still be considered actively pursuing studies during the approved period.

Any leave taken from a program of study at Greystone College is subject to approval by the Director, Greystone College Programs.

It counts as authorized leave if:

  • Greystone College has authorized a leave from the program of study for:
    • medical reasons (illness or injury)
    • pregnancy
    • family emergency
    • death or serious illness of a family member
    • any other type of leave which Greystone College authorizes
  • Greystone College has closed permanently or because of a strike.
  • The student changed schools.
  • The student or the school deferred the program start date.
    • In this case, students must start their studies the next session, even if it starts sooner than 150 days, and get an updated letter of acceptance.

Students cannot work on or off campus during an authorized leave from study, even if their study permit says they are allowed to work in Canada.

Students are also responsible for ensuring and planning for permit extensions (Study Permit or Work Permit) that may be necessary because of the authorized leave. Any costs associated with these extensions are the sole responsibility of the student.

Students approved for the authorized leave are not required to inform the Immigration, Refugees, and Citizenship Canada (IRCC), but must retain a confirmation of authorized leave approval for their records. In accordance with applicable regulations, the Government of Canada officers may request evidence of compliance from the student or the College.

Procedure

  1. The student is required to submit a written request for authorized leave to the Director, Greystone College Programs and attach a documented proof regarding the reason for their request.
  2. The Director, Greystone College Programs will contact the student if more information is needed and notify the student and Student Services Department of the decision.
  3. Upon approval of students’ request, the Student Services Department will ensure that the authorized leave is processed, necessary documentation completed, and student informed of the new program end date and new start dates for any courses missed or postponed.
  4. All documents and supporting evidence related to the authorized leave request will be kept on student’s file.
  5. The Student Services Department shall be responsible for reporting all changes to an international student’s status to the IRCC (i.e., Designated Learning Institution (DLI) compliance reporting).

Should the student request an authorized leave during the work experience placement, the approval will be subject to additional permissions from the employer and the Co-op department. Where possible, the student must make up lost time during the absence by rearranging the work schedule with the employer.

References:

Study Permit Conditions

Immigration and Refugee Protection Regulations SOR-2002-227

 

Students with poor academic standing are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.

Minimum Progress Requirements

Listed below are the requirements for the minimum standards of progress applicable to every program at Greystone College, as well as the definitions that govern the scholastic status, also known as academic standing, for students.

Greystone students are in good academic standing by:

  • Obtaining a grade of 60% or above for each course and
  • Maintaining a cumulative overall grade average of 60% or above and
  • Maintaining a continuous enrollment in Greystone College, unless approved to take an authorized leave(s)

Unsatisfactory Progress and Fall-back options

  • A failed assessment is a mark of less than 60%.
  • Students must obtain a grade of 60% in each course to pass.
  • Should students fail their course, they have one opportunity for a rewrite and only one rewrite is allowed per assignment. The rewrite date and place are decided by the Assistant/Director, Greystone College Programs.
  • The maximum grade a student can obtain on a rewrite is 60%.
  • Students who fail their course following one rewrite must retake the course and pass it to graduate from Greystone College. Students are responsible for any applicable fees incurred.
  • The College will contact students who fail the same course twice and will implement remedial measures deemed appropriate. Students who fail the same course a third time will be required to leave the program.

Probation & Dismissal

A Greystone College student will be placed on academic probation if, at the end of any academic session,

    • Their grade for the course(s) is less than 60%. or
    • Their cumulative grade is lower than 60% for all Greystone College courses taken. or
    • Their progress average is fewer than one (1) module per session, unless on an authorized leave.

A student will be subject to academic dismissal if, at the end of any session,

    • They have spent two consecutive sessions on academic probation without achieving a cumulative grade of 60%.

Procedure

Should a student no longer be in good academic standing, they will be made aware at the end of the course.

 

Greystone College encourages an open dialogue between all students and College personnel. In the event of a dispute, the following dispute resolution procedure shall be followed:

  1. When a concern arises, the student should first attempt to address it with the individual most directly involved. If unsatisfied with the outcome, the student shall submit a written complaint to the Student Services Manager. Should this person be absent or named in the complaint the student shall submit the written complaint to the the Director, Greystone College Programs.
  2. The Student Services Manager will arrange to meet with the student to discuss the concern and desired solution within five (5) days of receiving the student’s written complaint.
  3. Following the meeting with the student, the Student Services Manager will conduct whatever inquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. This may involve further discussion(s) with the student either individually or with appropriate Greystone College personnel. Once completed, a written response including the course of action to be taken and/or an explanation of the decision will be provided to all involved parties. The written response will be provided no later than ten (10) days following the receipt of the student’s written complaint. The response must specify that the student will have five (5) business days to appeal the decision. A copy of the written response shall be given to the student and the original will be placed in the student file.
  4. If the dispute remains unresolved, the student must advise the Director, Greystone College Canada within five (5) business days of being informed of the decision. The Director will immediately refer the matter to the Appeals Committee. The committee will be formed at the earliest convenience and all members must be present for the hearing where both parties state their case. The Appeals Committee (Student Services Manager, or Director, Greystone College Programs, Co-op Director, and a member of faculty) will provide a written response to the student that includes reasons for the determination on the complaint. The written summary will be provided no later than five (5) days following the committee's hearing of the student’s appeal case. At this point the dispute resolution process will be considered exhausted.

All documentation relating to student complaint must be signed by all parties. A copy of the written summary will be given to the student, and the original will be placed in the student file.

All dispute cases will be concluded as soon as possible and no later than thirty (30) days after receiving the student's written complaint.

The student making a complaint may be represented by an agent or a lawyer. Greystone College may also be represented by a third party or lawyer.

Students will not be subject to any retaliation because of their complaint.

Vancouver

Contact information:
Student Services Manager: Boris.Sin@ilsc.com
Director, Greystone College Programs: Lina.Serratos@ilsc.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com

After having exhausted the dispute resolution process, the student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills and Training (www.privatetraininginstitutions.gov.bc.ca) if they feel the institution misled them regarding any significant aspect of an approved program.

Toronto

Contact information:
Student Services Manager: Rafael.Borges@ilsc.com
Director, Greystone College Programs: Graham.Arnold@ilsc.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com

If the student is not satisfied with the decision, they can refer their complaint to the Superintendent, Ministry of Colleges and Universities, Private Institutions Branch. To submit a complaint online, the student must register with https://www.pcc.tcu.gov.on.ca/PARISExtWeb/public/login.xhtml, and follow the steps.

Montréal

Contact information:
Student Services Manager: Alexandre.Incalado@greystonecollege.com
Director of Greystone College Programs: Parvesh.Chainani@greystonecollege.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com

After having exhausted the dispute resolution process listed above, the student may file a claim with the relevant department of the Ministère de l'Enseignement Supérieur.

 

All assignments and final course grades may be appealed by individual students, as per the procedure outlined in this policy.

Procedure

  1. If a student disagrees with a grade received and can provide evidence that a higher grade is warranted, they should first discuss with their course instructor, no later than three (3) business days after receiving the grade. The instructor will verify the grade to ensure that no error has been made and, if warranted, assign a different grade. All reasonable steps should be taken by the student to resolve a grade dispute with the instructor before pursuing the formal appeal process as follows:
    1. If the matter remains unresolved, the student shall submit a request for grade appeal in writing to the Assistant/Director, Greystone College Programs, along with any evidence supporting the reasons for the appeal. The student must submit this formal written appeal request within five (5) business days of the student’s discussion with the instructor. In no cases will a formal appeal request be accepted beyond eight (8) business days after the receipt of the grade.
    2. The Assistant/Director, Greystone College Programs will obtain a copy of the assignment or exam in question from the instructor. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignment or exam. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.
    3. The Assistant/Director, Greystone College Programs will provide a student with the decision within five (5) business days of the appeal.
  2. In the case of a final grade appeal for the entire course, the Assistant/Director, Greystone College Programs will obtain the complete student file containing all course assessments. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignments or exam. If a student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.

    The decision on the grade appeal for the entire course will be provided to the student in writing within fifteen (15) business days after receiving the student’s appeal.

 

The conditions that need to be met for a student to graduate are as follows:

  • The student fulfills every admission requirement for their program.
  • The student has passed every course of the program’s course grid.
  • The student has met every learning objective (i.e., the competencies the program aims at developing) of the year-version of the program they are enrolled in.
  • The student has passed the work experience component, if applicable.
  • The forms related to grades granted to students are present within the student’s record; they have been properly filled in, and all supporting documents are attached.
  • For Greystone Montreal, the student’s letter showing they have applied for a (SU) grade is in the student’s record, as well as the academic management’s decision and its justification.
  • No rewrite request is currently being processed.
  • No grade review is currently being processed.

 

The College makes every effort to ensure that all equipment and facilities are properly maintained and all required safety devices are in working order. Any concerns or issues regarding health and safety must be reported to a senior campus administrator such as the Student Services Manager, who will report the issue to the Senior National Director.

 

Greystone College is committed to providing equal educational opportunities to all students, including those with disabilities. In addition, it is committed to addressing the physical, systemic, technological, and attitudinal barriers that can limit the inclusion of students with disabilities.

 

Students that are found plagiarizing or in violation of academic integrity standards are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.

Outlined below is the definition of plagiarism applicable to every program at Greystone College.

A student is considered plagiarizing by:

  • Handing in someone else’s work as their own.
  • Copying words, ideas, or media from someone else without giving credit.
  • Failing to put a quotation in quotation marks.
  • Giving incorrect information about the source of a quotation.
  • Changing words by copying the sentence structure of a source without giving credit.
  • Copying so many words or ideas from a source that it makes up most of their work, whether they give credit or not.

A student is considered self-plagiarizing by:

  • Handing in their own work from another course for which they have already received a grade.

Definition of plagiarism and academic integrity

Plagiarism is representing, intentionally or unintentionally, the words or ideas of another as one's own work without correctly acknowledging the source, in any educational setting. It is the responsibility of the student to learn and use the correct methods of avoiding plagiarism in each class.

Deliberate plagiarism is an extremely serious offense that may result in failing the course. Plagiarism includes not only copying from a published source or using internet materials without appropriate acknowledgment, but also presenting another student’s work as your own. If you include outside sources in your work, you must cite these sources using the appropriate format requested by your instructor. Most instructors request current APA citation.

Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarize in any Greystone College course. If we find plagiarism in any essay or assignment, the assignment will receive a zero grade, the academic department will be notified in writing, and further disciplinary action may be taken.

We encourage you to study together and to discuss information and concepts covered in class with other students. However, it is academically dishonest to copy from someone or to let someone copy from you. If you let someone copy your work, you and the person who copied from will both receive a zero grade for that assignment and disciplinary action may be taken.

Instructors suspecting a student of plagiarism.

If an instructor suspects a student is plagiarizing, they will:

  • Discuss Greystone College’s plagiarism policy with the student.
  • Give feedback to the student on the plagiarism in question.

Probation & Dismissal procedure

Once the Assistant/Director, Greystone College Programs receives an email from an instructor regarding suspected plagiarism, all documentation must be reviewed by the academic department.

First occurrence
  • The student will discuss the case of plagiarism with their instructor and be notified in writing of the reported plagiarism.
  • The student will be given the opportunity to resubmit the assignment. The maximum grade for resubmission will be 60%.
  • The offence will be added to the student's file.
Second occurrence
  • The student will be notified in writing of the second offence.
  • The student will be given a zero grade for the assignment with no opportunity to resubmit.
  • The offence will be added to the student’s file.
Third occurrence
  • The student will be notified in writing of the third offence.
  • The student will be given a zero grade for the assignment with no opportunity to resubmit.
  • The student will be placed on academic probation in accordance with Greystone College’s academic probation policy.
  • The Director, Greystone College Programs will review the student’s file and may dismiss the student from the program.
  • The offence will be added to the student’s file.

 

While on the premises, in an online environment, or during activities or events hosted by Greystone College, the following behaviors are prohibited:

  • Discrimination
    Discrimination occurs when a person, or group of people, is treated less favorably than another person or group, based on a person’s race, color, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, age, sex, sexual orientation, gender identity or expression, or any other protected classification in accordance with applicable legislation.
  • Harassment and Bullying
    Harassment and bullying are repeated and unreasonable behavior(s) directed towards a person or group of people that creates a risk to health and safety, and/or creates a toxic environment. Repeated behavior refers to the persistent nature of the behavior and can involve a range of behaviors over time. Unreasonable behavior will be considered to have taken place if a reasonable person, having considered the circumstances, ought to have known that such behavior was unwelcome. A toxic environment refers to behavior that intimidates, humiliates, isolates, victimizes, threatens, and/or discriminates against a student or an employee.
  • Violence
    Violence is any threatened, attempted, or actual conduct that causes or could cause physical injury. It includes any threatening statement or behavior that gives an individual reasonable cause to believe that s/he may be at risk of injury.

Procedure

If under any circumstances, a prohibited activity occurs, the following outlines the procedure for reporting, addressing, and remedying the activity:

  • If a student or employee feels they have been subjected to discrimination, harassment, bullying or violence, they should initially discuss their concerns with the person responsible for the conduct to let them know the behavior is unwelcome, if appropriate and safe to do so. Depending on the nature of the complaint, the student and/or employee should also notify the Instructor, Student Services Manager, Co-op Manager or Director, Greystone College Programs.
  • If the student does not feel comfortable approaching the person responsible, they shall report their complaint in writing to the Student Services Manager.
  • After receiving the complaint, a member of Greystone College management will meet with the individuals to understand the nature of the complaint and investigate further, if necessary.
  • A remedial action will be determined based on the findings of the investigation and provided in writing. Remedial action may include:
    • Mediation between the involved parties
    • Formal warning
    • Probationary period, subject to ongoing respectful and professional behavior
    • Immediate dismissal
  • In case of a formal warning, probation or dismissal, the College will initiate the appropriate procedures as per the Student Dismissal Policy.

 

Greystone College’s Sexual Violence & Misconduct policy defines sexual violence and misconduct and outlines training, reporting, investigative, and disciplinary responses to complaints and reports made by students, staff or faculty about incidents that take place on campus, at Greystone College events, or that involve the Greystone College community.

Our full sexual violence and misconduct policies can be reviewed under the following links:

Greystone College Montréal Sexual Violence Policy

Greystone College Toronto Sexual Violence Policy

Greystone College Vancouver Sexual Misconduct Policy

While on Greystone College premises, in an online environment, or during activities or events hosted by Greystone College:

  • Students must comply with all applicable Greystone College policies.
  • Students must treat all students and staff with courtesy, respect, and dignity.
  • Students shall not engage in physically, verbally, emotionally and sexually abusive, aggressive, threatening, harassing, discriminatory or otherwise offensive behavior (this also pertains to online activities and social media).
  • Students shall not contravene any provision of the Criminal Code of Canada or any other federal, provincial, or municipal statute or regulation.
  • Students shall not steal, misuse, destroy or deface Greystone College property.
  • Public intoxication on campus property is expressly prohibited. Those conditions considered to indicate intoxication include but are not limited to affected manner or disposition, speech, muscular movements, general appearance, or behavior as apparent to the observer.
  • Containers that contain alcohol as well as empty alcohol containers are prohibited on campus. Possession of empty alcohol containers will be regarded as a violation of this policy.
  • Behavior resulting from intoxication or the illegal use of controlled or illicit drugs will incur disciplinary action.
  • Possession of drug paraphernalia and misuse of prescription drugs will be regarded as violations of this policy.
  • Alcohol and other controlled and/or illicit substances possessed or consumed in violation of this policy are subject to confiscation.
  • Students shall not be in possession of weapons, or any other item designed to inflict harm or damage on campus.
  • Students shall comply with directions of college personnel acting in the performance of their duties.
  • Students shall not intentionally or recklessly interfere with normal College activities, including but not limited to, studying, teaching, research, College administration or fire, police, or emergency services.
  • Students shall attend classes as per the Attendance Policy.
  • Maintain academic integrity through honest and independent effort as detailed in Greystone College’s Plagiarism and Academic Integrity Policy.
  • Maintain satisfactory academic standing in the program, as detailed in Greystone College’s Academic Progress and Probation Policy.

Students who do not meet the expected Code of Conduct will be subject to the procedures outlined in the Student Dismissal Policy, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.

 

While completing a program of study at Greystone College, students are expected to meet and adhere to the Student Code of Conduct, to maintain good academic standing, and to comply with all applicable College policies.

Greystone College may dismiss a student from a program on any of the grounds listed below. This list is not exhaustive, and students should request clarification from the Director, Greystone College Programs if they have any questions.

Unacceptable behaviors and acts:

  • Physical threat, abuse, or violence
  • Possession or use of dangerous substance, material, or weapons.
  • Verbal threat or abuse, including emotional manipulation and sexual harassment.
  • Harassment or discrimination; promotion of hatred or remarks related to another person’s ethnicity, race, color, religion, age, gender, marital or family status, sexual orientation, or disability.
  • Possession, buying, selling or use, including being under the influence, of drugs or alcohol on campus.
  • Theft attempted or actual.
  • Vandalism, damage to or loss of property.
  • Failure to comply with safety standards.
  • Forgery, alteration or unauthorized use of any College documents or records.
  • Misuse of College property and equipment.
  • Failure to comply with the directives of staff and faculty members acting in performance of their duties.
  • Any other conduct which is determined to be detrimental or damaging to other students, staff members or the college.

Academic misconduct:

  • Cheating, plagiarism, or unapproved collaboration in completing of class assignments and examinations.
  • Submitting the same, or similar, previously produced work for which the student already received credits at another course.
  • Unauthorized access, use and distribution of assessments or examination materials to others inside or outside of the college.
  • Disruptive or offensive classroom behavior.
  • Failure to comply with the instructions or directives of the course instructor.
  • Excessive and unsubstantiated absenteeism or lateness resulting in poor academic standing.
  • Repeated failure to adhere to the requirements of good academic standing as per the Academic Progress and Probation policy.
  • Failure to adhere to all policies, procedures, requirements, and responsibilities as per the application forms and student contracts.

Students who do not meet the expected Student Code of Conduct will be subject to the procedures outlined below, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.

Procedure

The procedure by which a student may be dismissed from a program is as follows:

  1. All concerns related to student misconduct shall be brought up to the Student Services Manager, Co-op Manager or Director, Greystone College Programs. Concerns may be brought up by staff, faculty, students, or the public. All complaints must be made in writing.
  2. The Student Services Manager, Co-op Manager, Director, Greystone College Programs will arrange to meet with the student to discuss the concerns as soon as possible. If necessary, an investigation will be conducted to determine whether the concerns are substantiated.
    1. First Warning Letter - If it has been determined that the concerns are substantiated, a warning letter will be issued by the Student Services Manager, Co-op Manager or Director, Greystone College Programs, setting out the consequences of further misconduct.
    2. Final Warning Letter - If the misconduct continues, the student will meet with the Student Services Manager, Co-op Manager or Director, Greystone College Programs. A final warning letter will be issued, outlining the consequences of continued misconduct and appropriate terms and conditions. The letter will be signed by all involved parties. A copy will be given to the student, and the original will be placed in the student file.
    3. Letter of Dismissal - If the student clearly demonstrates unwillingness or inability to comply with the terms and conditions of the final warning and gets to the final stage in the disciplinary process, they will meet with the Student Services Manager, Co-op Manager or Director, Greystone College Programs. The student will be informed of a dismissal and a dismissal letter will be presented and signed by all involved parties. A copy will be given to the student, and the original document will be placed in the student file. The student’s contract will be terminated as well.
  3. Applicable refunds will be processed in accordance with the existing Tuition Refund Policy. If the student owes tuition or other fees to the institution, Greystone College will undertake collection of the amount owing.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:

  • Cheating or distributing exams.
  • Submitting the same, or similar, previously produced work for which the student already received credits at another course.
  • Physical assault or other violent acts committed on or off campus against any student or staff member, including sexual assault.
  • Verbal threat, assault, or abuse.
  • Vandalism of school property.
  • Theft.

The student has the right to appeal in writing to the Director, Greystone College Canada within five (5) business days of the decision. The appeal must be accompanied by sufficient evidence to support the dispute.

The decision will be reviewed by the Appeals Committee (Student Services Manager, Co-op Manager, Director, Greystone College Programs, Director, Greystone College Canada, and a member of faculty) and may include an in-person hearing. The Director will provide a written response to the student that includes a final decision of the Appeals Committee.

All cases will be concluded as soon as possible and no later than thirty (30) calendar days after receiving the student’s written appeal notice.

 

Students who enroll in a program that includes a work experience component are required to engage in job duties that are relevant to the learning objectives of the program.

Definitions

Co-op Work Placement: Co-op work placement is an integral component of all Co-op programs. For Greystone College Vancouver programs, placements are paid. For Greystone College Toronto programs, placements may be paid or unpaid.  
Students wishing to work outside of British Columbia, Ontario or Quebec for their work term, must make a formal request in writing to the Co-op Department. This request should include details about the Employer (Company Name, Contact Person, Phone/Email information, Address) and a job description of the position.

Practicum Work Placement: These are unpaid positions. Currently, this applies only to the Advanced Diploma in Business Administration (with Practicum) program offered in Vancouver and the Attestation of College Studies, International Business Management in Montréal. 

Geographic Area Where the Work Experience Component Will Be Provided

Students wishing to work outside of British Columbia, Ontario or Quebec for their Practicum work term, must make a formal request in writing to the Academic Department. This request should include details about the Employer (Company Name, Contact Person, Phone/Email information, Address) and a job description of the position.

Number of Hours for Work Experience

Co-op Work Placement: The length of placement shall not be more than 50% of the total length of the program that the student is enrolled in.

Practicum Work Placement: The length of placement is dependent on program of study and shall not exceed 20% of the total length of the program that the student is enrolled in. The length of the work experience component varies according to the program of study. The following tables highlight the required hours for the various programs at the Vancouver, Toronto, and Montreal campuses.

 

MONTRÉAL PROGRAMS

BUSINESS PROGRAMS

Attestation of College Studies, International Business Management Practicum
Morning Schedule:
300 hours within 20 weeks		 Afternoon or Evening Schedule:
300 hours within 20 weeks

DIGITAL MARKETING PROGRAMS

Attestation of College Studies, Digital Marketing Specialist Practicum
Morning Schedule:
300 hours within 20 weeks 		Afternoon or Evening Schedule:
300 hours within 20 weeks

 

TORONTO PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
524 hours within 24 weeks		 Evening Schedule:
840 hours within 40 weeks
Diploma in International Business Management Co-op
Morning Schedule:
524 hours within 24 weeks		 Evening Schedule:
840 hours within 40 weeks

HOSPITALITY PROGRAMS

Certificate in Hospitality Skills Co-op
Morning Schedule:
252 hours within 12 weeks		 Evening Schedule:
NA
Diploma in Customer Service Co-op
Morning Schedule:
524 hours within 24 weeks		 Evening Schedule:
840 hours within 40 weeks

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: social media Professional Co-op
Morning Schedule:
NA 		Evening Schedule:
840 hours within 40 weeks
Diploma in Digital Marketing: Website Management and Design Professional Co-op
Morning Schedule:
NA 		Evening Schedule:
840 hours within 40 weeks
Diploma in Digital Marketing: Digital Marketing Professional Co-op
Morning Schedule:
NA 		Evening Schedule:
1260 hours within 58 weeks

 

VANCOUVER PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
524 hours within 24 weeks		 Evening Schedule:
800 hours within 40 weeks
Diploma in International Business Management Co-op
Morning Schedule:
524 hours within 24 weeks		 Afternoon or Evening Schedule:
800 hours within 40 weeks

HOSPITALITY PROGRAMS

Diploma in Customer Service Co-op
Morning Schedule:
NA		 Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Hospitality Operations Co-op
Morning Schedule:
NA		 Evening Schedule:
800 hours within 40 weeks

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: Social Media Professional Co-op
Morning Schedule:
NA 		Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Digital Marketing: Website Management and Design Professional Co-op
Morning Schedule:
NA 		Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Digital Marketing: Digital Marketing Professional Co-op
Morning Schedule:
NA 		Afternoon or Evening Schedule:
1160 hours within 58 weeks

 

WORK EXPERIENCE PROCEDURES:

Requirements & Process Before Start of Work Experience:

  1. The student must hold a valid Study Permit and Co-op Work Permit that adequately covers the entire duration of the study and work portions of the program.
  2. Students must have successfully completed all required academic courses and be in good academic standing before being considered for work experience. Exceptions to this may be considered under extenuating circumstances at the discretion of the Assistant/Director, Greystone College Programs.
  3. Co-op Orientation: The Co-op Department will conduct an Orientation session for co-op students within the first week from the start date of their program of study. At this Orientation, students will be briefed on the objectives of the work experience, expectations for performance, reporting procedures and administrative forms to be completed such as the Letter of Agreement, Monitoring Reports/Monthly Attendance Reports, and Final Evaluation. This Orientation will assist students in preparing well for the work experience at a later stage.
  4. Work Placement Skills 1 and 2: Students must successfully complete both courses before beginning their work experience component.
  5. One-on–One Meetings with a Co-op Advisor/Coordinator: Each student will be assigned to a specific Co-op Advisor/Coordinator who will guide the student from the start to the end of the work experience term. Students will be invited to meet their respective Advisors/Coordinators to discuss their interest and suitability for potential work experience options. Students will also receive additional coaching and support from the Advisors/Coordinators on how to conduct job search, prepare resumes & cover letters and practice job interviews.

Actions to Take to Commence Co-op/ Practicum:

  1. About a month before the co-op/practicum start date, the Co-op Advisor/Coordinator emails student to discuss placement. Prior to this meeting, the student must provide the Co-op Advisor/Coordinator with an updated resume.
  2. The Co-op Advisor/Coordinator will liaise with relevant host organizations (employers in various industries) to seek a placement. Once a suitable host has been identified, an interview with the employer and the student will be arranged. A “suitable host” is an employer that is qualified in a career occupation that is relevant to the program of instruction in which the student is enrolled.
  3. The Co-op/practicum host (employer) reserves the right to accept or decline a student for placement with the company. Students are strongly advised to prepare for this interview and can practice with their assigned Advisor/Coordinator. Acceptance for co-op/practicum at the company is solely dependent on the student’s performance at the interview and their personal suitability for the position as determined by the employer.
  4. If the student is accepted for placement, the student must discuss the work schedule directly with the employer and confirm the co-op/practicum start date.
  5. At this point, the Letter of Agreement form will be jointly completed and signed by the student and the employer. The completed Letter of Agreement form must be returned to the Co-op Advisor/Coordinator to be counter-signed at the earliest opportunity upon starting the placement. A copy of the Letter Agreement form will be emailed to the student and host employer and filed in the student’s folder.
  6. If the student fails at the co-op/practicum interview, subsequent interviews will be arranged until a student is successfully placed, providing they are able to complete the work experience before the end of the program. The same procedure as above will be followed.

Process of Evaluation During Work Experience:

  1. MONITORING OF STUDENT PROGRESS AND PERFORMANCE/REPORTS:
    1. Monthly Monitoring Report/Monthly Attendance Report: During the work experience, the student must submit this report on-line once every four (4) weeks. Issues or concerns raised by the student will be immediately attended to by the Advisor/Coordinator. 
    2. Site visits: The Co-op Advisor/Coordinator may conduct a site visit to meet with employers and student to check on progress as required.

End of Work Experience:

  1. End of Work Experience Final Evaluation by Employer: The host employer will report on the experience near the end of the work experience term. The employer will provide a final evaluation on the overall performance of the student. The Co-op Advisor/Coordinator will meet with the student to discuss these reports if there are any issues.
  2. Successful graduation of Co-op Programs of study: If there are no concerns or issues arising out of these reports, the Co-op Advisor/Coordinator will update the student records accordingly and inform the Student Services of the student’s co-op/practicum work experience completion.
Additional Information:

*Workplace sexual harassment policy: Students should refer to host company’s policy manual.

*Quebec interns are protected as per the Loi visant à assurer la protection des stagiaires en milieu de travail.

*Please refer to Greystone College’s policies for consequences of falsifying co-op documents or reports.

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