Greystone College female staff person sitting behind desk talking with a female student. Learn about policies at Greystone College in Canada

Policies

Your rights and responsibilities as a student at Greystone College Canada.

Please be advised that policies governing our institution are subject to change without prior notice. In the event of any discrepancies or inconsistencies between the policies outlined on the website and those documented in the student enrollment contracts, the policies displayed on the website shall take precedence and supersede any conflicting information in the enrollment contracts.

 

Students with poor academic standing are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.

Minimum Progress Requirements

Listed below are the requirements for the minimum standards of progress applicable to every program at Greystone College, as well as the definitions that govern the scholastic status, also known as academic standing, for students.

Greystone students are in good academic standing by:

  • Obtaining a grade of 60% or above for each course and
  • Maintaining a cumulative overall grade average of 60% or above and
  • Maintaining a continuous enrollment in Greystone College, unless approved to take an authorized leave(s)

Unsatisfactory Progress and Fall-back options

  • A failed assessment is a mark of less than 60%.
  • Students must obtain a grade of 60% in each course to pass.
  • Should students fail their course, they have one opportunity for a rewrite and only one rewrite is allowed per assignment. The rewrite date and place are decided by the Assistant/Director, Greystone College Programs.
  • The maximum grade a student can obtain on a rewrite is 60%.
  • Students who fail their course following one rewrite must retake the course and pass it to graduate from Greystone College. Students are responsible for any applicable fees incurred.
  • The College will contact students who fail the same course twice and will implement remedial measures deemed appropriate. Students who fail the same course a third time will be required to leave the program.

Probation & Dismissal

A Greystone College student will be placed on academic probation if, at the end of any academic session,

    • Their grade for the course(s) is less than 60%. or
    • Their cumulative grade is lower than 60% for all Greystone College courses taken. or
    • Their progress average is fewer than one (1) module per session, unless on an authorized leave.

A student will be subject to academic dismissal if, at the end of any session,

    • They have spent two consecutive sessions on academic probation without achieving a cumulative grade of 60%.

Procedure

Should a student no longer be in good academic standing, they will be made aware at the end of the course.

 

To be admitted to any Greystone College program, prospective students must meet specific requirements regarding prior education, language proficiency and minimum age, where applicable.

All applicants must submit, with their application, academic records and other documents deemed necessary for admission purposes.

If a prospective student does not meet the program admission requirements, neither the institution nor the student can waive the requirements.

LANGUAGE PROFICIENCY REQUIREMENTS

(applicable to all Greystone College campuses)

Provide a proof of proficiency in the language of instruction (English or French), as applicable to the program of study.

For programs offered in English, international students or students whose first language is not English must demonstrate language proficiency by providing proof of one of the following:

  • ILSC Academic English Placement Test – may be taken by applicants who have not taken an approved external English language proficiency test, the test results have expired or do not meet the program requirements.
  • External assessment - English language level equivalencies for common tests such as IELTS, TOEFL iBT, and Duolingo can be found in the Direct Entry and Score Equivalencies chart for each program. Results will be accepted provided that they are submitted within the 2-year expiration period (from the issue/test date up to program enrollment date).
  • Alternative English proficiency - Exemptions may be granted to international students who have completed a minimum of three years of full-time study in a recognized post-secondary institution where English is the official language of instruction and examination, and they can provide a proof of studies. The three years of post-secondary study must be completed within ten years of attending Greystone College.

GENERAL ADMISSION REQUIREMENTS

Greystone College Montreal

To be admitted to College Greystone Montreal, an applicant must:

  • Have a secondary school diploma or equivalent.

If the applicant does not possess a secondary school diploma, they will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.

Attestation of College Studies (AEC) Program

An applicant is eligible for an Attestation of College Studies program (AEC) if they:

  • Have interrupted their full-time studies for at least two consecutive terms or one full school year.
  • Have pursued their post-secondary education for at least one year.

Greystone College Toronto

To be admitted to Greystone College Toronto, an applicant must:

Have an Ontario Secondary School Diploma (OSSD) or equivalent. Accepted equivalents include:

  • Secondary school graduation diploma/post-secondary diploma or degree from Canada or US.
  • General Educational Development (GED) certificate from Canada or the US.
  • Non-Canadian credential (transcript, diploma, certificate or degree that has been assessed as equivalent by a recognized assessment service.

If the applicant does not meet the academic qualifications listed above, they must:

  • Be at least 18 years of age on or before the day the program commences (19 if applying as a mature student*) and
  • Successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.

Greystone College Vancouver

To be admitted to Greystone College Vancouver, an applicant must:

  • Have a secondary school diploma or equivalent.
  • If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student*.

*Mature student status may be granted to applicants who are over 19 years old and have not completed secondary school or equivalent. The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further asses their suitability for admission to the program of study.

Application Process

Applications sent through an agency are processed by the centralized registration team. Applications by a “walk-in student” are processed on campus.

All applications are processed in accordance with the requirements of the relevant provincial regulatory body.

Greystone College encourages applications from prospective students who seriously intend to study at our schools to further their education in Canada. To that end, potential students must comply with Canada’s federal and provincial laws and understand the gravity of providing false information or misrepresenting themselves to immigration authorities, to Greystone College, or to any other government agency.

Students are expected to attend all classes and must be on time for class and after breaks and cannot miss any assessments.

The minimum attendance requirement for Greystone College is 80% for each course/module. Students arriving late or leaving early for any reason are to be marked “late” (L), “excessively late” (K), or “absent” (A).

  • 1 to 15 min late = LATE
  • 16 to 89 min late = EXCESSIVELY LATE (K)
  • 90 min or more = ABSENT

Students must email their instructor as soon as reasonably practicable in the case of an unplanned absence. An unplanned absence can be due to unforeseen circumstances beyond their control. If a student must be absent for an extended period, two (2) or more days, they must advise their instructor and the Assistant/Director, Greystone College Programs. Students must provide adequate documentation to the Assistant/Director, Greystone College Programs to be allowed to submit an assignment late, or sit an exam later, due to absenteeism.

Students will be graded “0%” if they miss an assessment without providing adequate medical information in advance of the assessment.

Students may be marked “excused” (E) only at the discretion of the Assistant/Director, Greystone College Programs. Please note that work is not an acceptable excuse to be late or absent. Acceptable documentation includes, but is not limited to, a doctor’s note, death certificate, immigration or government letter.

For students attending Greystone College Toronto or Vancouver

Greystone College Vancouver and Greystone College Toronto students who fail to meet the minimum attendance requirement of 80% will be subject to disciplinary actions, up to and including dismissal.

For students attending Greystone College Montreal

Instructors must report a student to the Director, Greystone College Programs when student’s absences reach 20% of unjustified absences. Should the student not provide acceptable documentation to account for the absences, the Director, Greystone College Programs reserves the right to no longer allow the student to attend the course. However, the student still maintains the right to submit assignments and write all examinations for the course.

Online classes

Students must log into class on time and maintain their connection throughout the class with cameras on. Students who are logged in to their class but are unresponsive to questions and have their cameras off will be marked as either “late”, “excessively late”, or “absent” per the attendance policy.

Students are not allowed to complete course assessments without instructor invigilation and activated cameras. If a student circumvents this, any completed assessment grade will be reduced to zero (0).

Absenteeism due to internet connectivity will be recorded as absence, late or excessive late.

Procedure

  1. Attendance is tracked daily, and students may monitor their attendance record through the Learning Management System (Moodle).
  2. Students must notify their instructors in advance if they are going to be absent for any reason and are responsible for completing all assignments missed during the absence.
  3. For any planned extended absences (more than 2 consecutive days), students must contact the Assistant/Director, Greystone College Programs.
  4. Students must email the proper documentation to the Assistant/Director, Greystone College Programs when requesting an absence exemption.
  5. Students approaching maximum allowable absences will be contacted by their instructor and/or the Assistant/Director, Greystone College Programs.

 

International students with valid study permits must meet certain conditions to maintain their legal status in Canada, including the requirement to be actively pursuing studies by maintaining continuous enrolment at a Designated Learning Institution (DLI).

Under certain circumstances beyond their control, the students may be eligible to take an authorized leave from studies of up to a maximum of 150 days, and still be considered actively pursuing studies during the approved period.

Any leave taken from a program of study at Greystone College is subject to approval by the Director, Greystone College Programs.

It counts as authorized leave if:

  • Greystone College has authorized a leave from the program of study for:
    • medical reasons (illness or injury)
    • pregnancy
    • family emergency
    • death or serious illness of a family member
    • any other type of leave which Greystone College authorizes
  • Greystone College has closed permanently or because of a strike.
  • The student changed schools.
  • The student or the school deferred the program start date.
    • In this case, students must start their studies the next session, even if it starts sooner than 150 days, and get an updated letter of acceptance.

Students cannot work on or off campus during an authorized leave from study, even if their study permit says they are allowed to work in Canada.

Students are also responsible for ensuring and planning for permit extensions (Study Permit or Work Permit) that may be necessary because of the authorized leave. Any costs associated with these extensions are the sole responsibility of the student.

Students approved for the authorized leave are not required to inform the Immigration, Refugees, and Citizenship Canada (IRCC), but must retain a confirmation of authorized leave approval for their records. In accordance with applicable regulations, the Government of Canada officers may request evidence of compliance from the student or the College.

Procedure

  1. The student is required to submit a written request for authorized leave to the Director, Greystone College Programs and attach a documented proof regarding the reason for their request.
  2. The Director, Greystone College Programs will contact the student if more information is needed and notify the student and Student Services Department of the decision.
  3. Upon approval of students’ request, the Student Services Department will ensure that the authorized leave is processed, necessary documentation completed, and student informed of the new program end date and new start dates for any courses missed or postponed.
  4. All documents and supporting evidence related to the authorized leave request will be kept on student’s file.
  5. The Student Services Department shall be responsible for reporting all changes to an international student’s status to the IRCC (i.e., Designated Learning Institution (DLI) compliance reporting).

Should the student request an authorized leave during the work experience placement, the approval will be subject to additional permissions from the employer and the Co-op department. Where possible, the student must make up lost time during the absence by rearranging the work schedule with the employer.

References:

Study Permit Conditions

Immigration and Refugee Protection Regulations SOR-2002-227

 

All assignments and final course grades may be appealed by individual students, as per the procedure outlined in this policy.

Procedure

  1. If a student disagrees with a grade received and can provide evidence that a higher grade is warranted, they should first discuss with their course instructor, no later than three (3) business days after receiving the grade. The instructor will verify the grade to ensure that no error has been made and, if warranted, assign a different grade. All reasonable steps should be taken by the student to resolve a grade dispute with the instructor before pursuing the formal appeal process as follows:
    1. If the matter remains unresolved, the student shall submit a request for grade appeal in writing to the Director, Greystone College Programs, along with any evidence supporting the reasons for the appeal. The student must submit this formal written appeal request within five (5) business days of the student’s discussion with the instructor. In no cases will a formal appeal request be accepted beyond eight (8) business days after the receipt of the grade.
    2. The Director, Greystone College Programs will obtain a copy of the assignment or exam in question from the instructor. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignment or exam. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.
    3. The Director, Greystone College Programs will provide a student with the decision within five (5) business days of the appeal.
  2. In the case of a final grade appeal for the entire course, the Director, Greystone College Programs will obtain the complete student file containing all course assessments. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignments or exam. If a student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.

    The decision on the grade appeal for the entire course will be provided to the student in writing within fifteen (15) business days after receiving the student’s appeal.

 

The conditions that need to be met for a student to graduate are as follows:

  • The student fulfills every admission requirement for their program.
  • The student has passed every course of the program’s course grid.
  • The student has met every learning objective (i.e., the competencies the program aims at developing) of the year-version of the program they are enrolled in.
  • The student has passed the work experience component, if applicable.
  • The forms related to grades granted to students are present within the student’s record; they have been properly filled in, and all supporting documents are attached.
  • For Greystone Montreal, the student’s letter showing they have applied for a (SU) grade is in the student’s record, as well as the academic management’s decision and its justification.
  • No rewrite request is currently being processed.
  • No grade review is currently being processed.

 

The College makes every effort to ensure that all equipment and facilities are properly maintained and all required safety devices are in working order. Any concerns or issues regarding health and safety must be reported to a senior campus administrator such as the Student Services Manager, who will report the issue to the Senior National Director.

 

Greystone College is committed to providing equal educational opportunities to all students, including those with disabilities. In addition, it is committed to addressing the physical, systemic, technological, and attitudinal barriers that can limit the inclusion of students with disabilities.

 

Students that are found plagiarizing or in violation of academic integrity standards are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.

Outlined below is the definition of plagiarism applicable to every program at Greystone College.

A student is considered plagiarizing by:

  • Handing in someone else’s work as their own.
  • Copying words, ideas, or media from someone else without giving credit.
  • Failing to put a quotation in quotation marks.
  • Giving incorrect information about the source of a quotation.
  • Changing words by copying the sentence structure of a source without giving credit.
  • Copying so many words or ideas from a source that it makes up most of their work, whether they give credit or not.

A student is considered self-plagiarizing by:

  • Handing in their own work from another course for which they have already received a grade.

Definition of plagiarism and academic integrity

Plagiarism is representing, intentionally or unintentionally, the words or ideas of another as one's own work without correctly acknowledging the source, in any educational setting. It is the responsibility of the student to learn and use the correct methods of avoiding plagiarism in each class.

Deliberate plagiarism is an extremely serious offense that may result in failing the course. Plagiarism includes not only copying from a published source or using internet materials without appropriate acknowledgment, but also presenting another student’s work as your own. If you include outside sources in your work, you must cite these sources using the appropriate format requested by your instructor. Most instructors request current APA citation.

Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarize in any Greystone College course. If we find plagiarism in any essay or assignment, the assignment will receive a zero grade, the academic department will be notified in writing, and further disciplinary action may be taken.

We encourage you to study together and to discuss information and concepts covered in class with other students. However, it is academically dishonest to copy from someone or to let someone copy from you. If you let someone copy your work, you and the person who copied from will both receive a zero grade for that assignment and disciplinary action may be taken.

Instructors suspecting a student of plagiarism.

If an instructor suspects a student is plagiarizing, they will:

  • Discuss Greystone College’s plagiarism policy with the student.
  • Give feedback to the student on the plagiarism in question.

Probation & Dismissal procedure

Once the Assistant/Director, Greystone College Programs receives an email from an instructor regarding suspected plagiarism, all documentation must be reviewed by the academic department.

First occurrence
  • The student will discuss the case of plagiarism with their instructor and be notified in writing of the reported plagiarism.
  • The student will be given the opportunity to resubmit the assignment. The maximum grade for resubmission will be 60%.
  • The offence will be added to the student's file.
Second occurrence
  • The student will be notified in writing of the second offence.
  • The student will be given a zero grade for the assignment with no opportunity to resubmit.
  • The offence will be added to the student’s file.
Third occurrence
  • The student will be notified in writing of the third offence.
  • The student will be given a zero grade for the assignment with no opportunity to resubmit.
  • The student will be placed on academic probation in accordance with Greystone College’s academic probation policy.
  • The Director, Greystone College Programs will review the student’s file and may dismiss the student from the program.
  • The offence will be added to the student’s file.

 

While on the premises, in an online environment, or during activities or events hosted by Greystone College, the following behaviors are prohibited:

  • Discrimination
    Discrimination occurs when a person, or group of people, is treated less favorably than another person or group, based on a person’s race, color, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, age, sex, sexual orientation, gender identity or expression, or any other protected classification in accordance with applicable legislation.
  • Harassment and Bullying
    Harassment and bullying are repeated and unreasonable behavior(s) directed towards a person or group of people that creates a risk to health and safety, and/or creates a toxic environment. Repeated behavior refers to the persistent nature of the behavior and can involve a range of behaviors over time. Unreasonable behavior will be considered to have taken place if a reasonable person, having considered the circumstances, ought to have known that such behavior was unwelcome. A toxic environment refers to behavior that intimidates, humiliates, isolates, victimizes, threatens, and/or discriminates against a student or an employee.
  • Violence
    Violence is any threatened, attempted, or actual conduct that causes or could cause physical injury. It includes any threatening statement or behavior that gives an individual reasonable cause to believe that s/he may be at risk of injury.

Procedure

If under any circumstances, a prohibited activity occurs, the following outlines the procedure for reporting, addressing, and remedying the activity:

  • If a student or employee feels they have been subjected to discrimination, harassment, bullying or violence, they should initially discuss their concerns with the person responsible for the conduct to let them know the behavior is unwelcome, if appropriate and safe to do so. Depending on the nature of the complaint, the student and/or employee should also notify the Instructor, Student Services Manager, Co-op Manager or Director, Greystone College Programs.
  • If the student does not feel comfortable approaching the person responsible, they shall report their complaint in writing to the Student Services Manager.
  • After receiving the complaint, a member of Greystone College management will meet with the individuals to understand the nature of the complaint and investigate further, if necessary.
  • A remedial action will be determined based on the findings of the investigation and provided in writing. Remedial action may include:
    • Mediation between the involved parties
    • Formal warning
    • Probationary period, subject to ongoing respectful and professional behavior
    • Immediate dismissal
  • In case of a formal warning, probation or dismissal, the College will initiate the appropriate procedures as per the Student Dismissal Policy.

 

Greystone College’s Sexual Violence & Misconduct policy defines sexual violence and misconduct and outlines training, reporting, investigative, and disciplinary responses to complaints and reports made by students, staff or faculty about incidents that take place on campus, at Greystone College events, or that involve the Greystone College community.

Our full sexual violence and misconduct policies can be reviewed under the following links:

Greystone College Montréal Sexual Violence Policy

Greystone College Toronto Sexual Violence Policy

Greystone College Vancouver Sexual Misconduct Policy

While on Greystone College premises, in an online environment, or during activities or events hosted by Greystone College:

  • Students must comply with all applicable Greystone College policies.
  • Students must treat all students and staff with courtesy, respect, and dignity.
  • Students shall not engage in physically, verbally, emotionally and sexually abusive, aggressive, threatening, harassing, discriminatory or otherwise offensive behavior (this also pertains to online activities and social media).
  • Students shall not contravene any provision of the Criminal Code of Canada or any other federal, provincial, or municipal statute or regulation.
  • Students shall not steal, misuse, destroy or deface Greystone College property.
  • Public intoxication on campus property is expressly prohibited. Those conditions considered to indicate intoxication include but are not limited to affected manner or disposition, speech, muscular movements, general appearance, or behavior as apparent to the observer.
  • Containers that contain alcohol as well as empty alcohol containers are prohibited on campus. Possession of empty alcohol containers will be regarded as a violation of this policy.
  • Behavior resulting from intoxication or the illegal use of controlled or illicit drugs will incur disciplinary action.
  • Possession of drug paraphernalia and misuse of prescription drugs will be regarded as violations of this policy.
  • Alcohol and other controlled and/or illicit substances possessed or consumed in violation of this policy are subject to confiscation.
  • Students shall not be in possession of weapons, or any other item designed to inflict harm or damage on campus.
  • Students shall comply with directions of college personnel acting in the performance of their duties.
  • Students shall not intentionally or recklessly interfere with normal College activities, including but not limited to, studying, teaching, research, College administration or fire, police, or emergency services.
  • Students shall attend classes as per the Attendance Policy.
  • Maintain academic integrity through honest and independent effort as detailed in Greystone College’s Plagiarism and Academic Integrity Policy.
  • Maintain satisfactory academic standing in the program, as detailed in Greystone College’s Academic Progress and Probation Policy.

Students who do not meet the expected Code of Conduct will be subject to the procedures outlined in the Student Dismissal Policy, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.

 

While completing a program of study at Greystone College, students are expected to meet and adhere to the Student Code of Conduct, to maintain good academic standing, and to comply with all applicable College policies.

Greystone College may dismiss a student from a program on any of the grounds listed below. This list is not exhaustive, and students should request clarification from the Director, Greystone College Programs if they have any questions.

Unacceptable behaviors and acts:

  • Physical threat, abuse, or violence
  • Possession or use of dangerous substance, material, or weapons.
  • Verbal threat or abuse, including emotional manipulation and sexual harassment.
  • Harassment or discrimination; promotion of hatred or remarks related to another person’s ethnicity, race, color, religion, age, gender, marital or family status, sexual orientation, or disability.
  • Possession, buying, selling or use, including being under the influence, of drugs or alcohol on campus.
  • Theft attempted or actual.
  • Vandalism, damage to or loss of property.
  • Failure to comply with safety standards.
  • Forgery, alteration or unauthorized use of any College documents or records.
  • Misuse of College property and equipment.
  • Failure to comply with the directives of staff and faculty members acting in performance of their duties.
  • Any other conduct which is determined to be detrimental or damaging to other students, staff members or the college.

Academic misconduct:

  • Cheating, plagiarism, or unapproved collaboration in completing of class assignments and examinations.
  • Submitting the same, or similar, previously produced work for which the student already received credits at another course.
  • Unauthorized access, use and distribution of assessments or examination materials to others inside or outside of the college.
  • Disruptive or offensive classroom behavior.
  • Failure to comply with the instructions or directives of the course instructor.
  • Excessive and unsubstantiated absenteeism or lateness resulting in poor academic standing.
  • Repeated failure to adhere to the requirements of good academic standing as per the Academic Progress and Probation policy.
  • Failure to adhere to all policies, procedures, requirements, and responsibilities as per the application forms and student contracts.

Students who do not meet the expected Student Code of Conduct will be subject to the procedures outlined below, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.

Procedure

The procedure by which a student may be dismissed from a program is as follows:

  1. All concerns related to student misconduct shall be brought up to the Student Services Manager, Co-op Manager or Director, Greystone College Programs. Concerns may be brought up by staff, faculty, students, or the public. All complaints must be made in writing.
  2. The Student Services Manager, Co-op Manager, Director, Greystone College Programs will arrange to meet with the student to discuss the concerns as soon as possible. If necessary, an investigation will be conducted to determine whether the concerns are substantiated.
    1. First Warning Letter - If it has been determined that the concerns are substantiated, a warning letter will be issued by the Student Services Manager, Co-op Manager or Director, Greystone College Programs, setting out the consequences of further misconduct.
    2. Final Warning Letter - If the misconduct continues, the student will meet with the Student Services Manager, Co-op Manager or Director, Greystone College Programs. A final warning letter will be issued, outlining the consequences of continued misconduct and appropriate terms and conditions. The letter will be signed by all involved parties. A copy will be given to the student, and the original will be placed in the student file.
    3. Letter of Dismissal - If the student clearly demonstrates unwillingness or inability to comply with the terms and conditions of the final warning and gets to the final stage in the disciplinary process, they will meet with the Student Services Manager, Co-op Manager or Director, Greystone College Programs. The student will be informed of a dismissal and a dismissal letter will be presented and signed by all involved parties. A copy will be given to the student, and the original document will be placed in the student file. The student’s contract will be terminated as well.
  3. Applicable refunds will be processed in accordance with the existing Tuition Refund Policy. If the student owes tuition or other fees to the institution, Greystone College will undertake collection of the amount owing.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:

  • Cheating or distributing exams.
  • Submitting the same, or similar, previously produced work for which the student already received credits at another course.
  • Physical assault or other violent acts committed on or off campus against any student or staff member, including sexual assault.
  • Verbal threat, assault, or abuse.
  • Vandalism of school property.
  • Theft.

The student has the right to appeal in writing to the Director, Greystone College Canada within five (5) business days of the decision. The appeal must be accompanied by sufficient evidence to support the dispute.

The decision will be reviewed by the Appeals Committee (Student Services Manager, Co-op Manager, Director, Greystone College Programs, Director, Greystone College Canada, and a member of faculty) and may include an in-person hearing. The Director will provide a written response to the student that includes a final decision of the Appeals Committee.

All cases will be concluded as soon as possible and no later than thirty (30) calendar days after receiving the student’s written appeal notice.

 

Greystone College shall refund tuition and other fees paid under an enrolment contract according to the refund circumstances and regulations local to each Greystone College campus, as detailed below. Each campus refund policies and procedures are set by their relevant provincial governing body.

Students transferring to another institution 

Students who have landed in Canada and have received a Canadian study permit based on a valid offer letter from Greystone College, and wish to study at a different institution, must comply with the following in order to be considered for a refund: 

Under CIC guidelines, students will only be issued a study permit if they can show a letter of acceptance from a Designated Learning Institution (DLI). Therefore, students seeking to study elsewhere, must show proof of admission to another Canadian post-secondary institution that has been granted a Designated Learning Institution number (DLI#) for the term to which they were originally admitted to Greystone College. 

Tuition Refund Procedure

  • To receive a refund of any portion of tuition fees, a student must give Greystone College a written notice that they intend to withdraw from the program in which they have enrolled.
  • Campuses may determine specific procedures for such notification.
  • All refunds will be in Canadian Dollars.

Campus Specific Policies

  • Collège Greystone can not request payment from a student prior to the start of the program, except for the payment of a registration fee.
  • Collège Greystone can not require payment to be made in less than two reasonably equal instalments. The due dates for the installments must be set so that, when calculated in weeks, they correspond to the start of each half of the program.
  • The student may, at any time and at his/her discretion, cancel the educational services contract by giving notice to that effect by registered mail. The contract will be cancelled upon receipt of the notice.
  • If the student cancels the contract before the program starts, Collège Greystone cannot demand payment exceeding $1,500 ($500 for Canadian citizens or permanent residents) or 10% of the total agreed-upon price for the educational services, whichever is lower, less the registration fee.
  • If the student cancels the contract after the program starts, the institution may demand only the following amounts from the student:
    1. the price of the services provided to the date of cancellation (calculated in weeks);
    2. as penalty, the amount of $1,500 ($500 for Canadian citizens or permanent residents) or 10% of the total agreed-upon price for the educational services, whichever is lower, less the registration fee.
  • Collège Greystone will issue a refund within 10 days of receiving a written notice of contract cancellation.
  • If the student becomes aware that they were admitted to the program in contravention of the provisions governing admission to the program, they may demand that the contract be annulled.

For information regarding cancellation of the Educational Services Contract and refunds of fees paid, see articles 70 to 75 of the Act Respecting Private Education Chapter E-9.1 (Legis Quebec).

 

Full Refunds

If a student has entered into a contract with Greystone College for a vocational program, the college shall refund all fees paid for the program in the following circumstances:

  • The contract is cancelled by a student, in writing, within two days of receiving a copy of the contract.
  • The college, while still operating, discontinues the program or the approval to provide the program is revoked before the student completes the program.
  • The college collects any fees for the program before the program is approved.
  • The college collects more than 20% of the total fees for the program, up to $500, before signing a contract with a student.
  • The college expels the student in a manner or for reasons that are contrary to the college’s expulsion policy.
  • The college does not provide a written evaluation of the student’s progress before half of the scheduled hours of instruction have taken place, for each 12-month or subsequent period.
  • The college or its representative make false or misleading written or verbal statements, disseminate false or misleading images or videos for the purpose of inducing a student or prospective student to enrol in a program or to enter into a contract with the college.
  • The contract does not include all the mandatory terms required.
  • A total of more than 10% of the program is taught by unqualified instructors.

Full refunds minus service fee

Greystone College shall give a refund of all fees paid for a vocational program, except the 20% of the total fees for the program or $500, whichever is less, in the following circumstances:

  • The student withdraws from the program before the program start date.
  • The student does not meet the program’s admission requirements before the program start date.
  • The college cancels the contract within the first 45 days of the program start because the student does not attend the first 14 days of classes.
  • The college is notified in writing by or on behalf of an international student before the program mid-point that the student has not been issued a student visa

Partial refunds

Greystone College shall give a student a refund of the fees paid for a vocational program if:

  • The student withdraws from the program after the program start date, or
  • The student is expelled from the program for a reason permitted under the college’s expulsion policy.

Withdrawal/expulsion - programs up to 12 months in duration

  • Before the program mid-point - the college will retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid for the portion of the program delivered.
  • After the program mid-point - no refund is required.

Withdrawal/expulsion - programs longer than 12 months in duration

If a program is scheduled to be longer than 12 months, Greystone College shall give a refund for the initial 12-month and any subsequent period of the program as follows:

  • Before half of the scheduled hours of instruction have taken place for the period - the college will retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid for the portion of the program delivered for that period
  • After half of the scheduled hours of instruction have taken place for the period – no refund is required.
  • If a period has not yet started at the time of the withdrawal or expulsion, the college shall give a refund of all fees paid for that period.

Refund of compulsory fees

Greystone College may only charge or collect compulsory fees for a program after the fees have been published by the Superintendent.

If the college collects a compulsory fee that has not been published by the Superintendent, a refund of the fee will be provided to the student upon written request.

No retention of refund

The college cannot deduct money from a refund a student is entitled to for a vocational program if the student owes money for other services or non-vocational programs offered by the college.

Timing of refunds

Greystone College is required to issue a fee refund within 30 days of a student giving a written notice of cancellation or withdrawal or 30 days of providing to a student a written notice of expulsion from the college.

If a student does not meet the admission requirements at the time the program begins, the college is required to issue a refund of fees within 30 days of the start of the program.

If a student does not attend the first 14 days of classes, the college can cancel the contract and must issue a refund within 45 days of the start of the program.

Currency

All refunds will be paid in Canadian Dollars.

Additional information regarding tuition refunds can be found in the following document – Private Career College Students’ Rights and Responsibilities at https://www.ontario.ca/page/private-career-college-students-rights-and-responsibilities

 

Circumstances when refund is payable Amount of refund

Before program start date, institution receives a notice of withdrawal:

  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date.
100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
  • At least 30 days before the later of:
    1. The program start date in the most recent Letter of Acceptance (international students)
    2. The program start date in the enrolment contract.
Institution may retain up to 10% of tuition, to a maximum of $1,000.
  • More than seven days after the student and institution signed the enrolment contract, and less than 30 days before the later of:
    1. The program start date in the most recent Letter of Acceptance (international students)
    2. The program start date in the enrolment contract.
Institution may retain up to 20% of tuition, to a maximum of $1,300.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal
(applies to all approved programs, other than distance-education-only programs):

  • After the program start date, and up to and including 10% of instruction hours have been provided.
Institution may retain up to 30% of tuition.
  • After the program start date, and after more than 10% but before 30% of instruction hours have been provided
Institution may retain up to 50% of tuition.

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):

  • A student does not attend the first 30% of the program.
Institution may retain up to 50% of the tuition paid.

Institution receives a refusal of study permit (applies to international students requiring a study permit):

  • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
    1. The program start date in the most recent Letter of Acceptance
    2. The program start date in the enrolment contract
100% tuition and all related fees, other than application fee.

Fees charged for textbooks and other course materials will be refunded if the student does not receive these course materials and the student withdraws, is dismissed, or does not attend any of the first 30% of the hours of instruction of the program

If a student withdraws or is dismissed after 30% of the period of instruction hours specified in the contract have been provided, no refund will be issued.

Institution must pay the tuition or fee refund within 30 days after the following applicable date:

  • the date the institution receives a notice of withdrawal from the student
  • the date the institution provides a notice of dismissal to the student
  • the date the student delivers to the institution a copy of a refusal to issue the study permit
  • the date on which the first 30% of the hours of instruction are provided, if the student does not attend any of the first 30% of the hours of instruction (no-show).

 

This policy applies to all co-op and practicum programs, except TESOL programs. The practicum policy for TESOL programs is dictated by separate governing bodies and is not outlined in this document.

Policy

Students who enroll in a program that includes a work experience component are required to engage in job duties that are relevant to the learning objectives of the program.

Definitions

Co-op Work Placement: Co-op work placement is an integral component of all Co-op programs, that is provided by a host organization in which a student obtains practical skills relevant to the learning objectives of the program. For Greystone College Vancouver programs, co-op placements are paid. For Greystone College Toronto programs, co-op placements may be paid or unpaid.

Practicum Work Placement: Currently, practicum placements apply only to the Attestation of College Studies, International Business Management in Montréal. Practicum placements are unpaid. 

Geographic area where work experience will be provided

Work experience placements are in Canadian workplaces and within the geographic area indicated in the student enrolment contract.

Number of Hours for Work Experience

Co-op Work Placement: The length of placement shall not be more than 50% of the total length of the program that the student is enrolled in.

Practicum Work Placement: The length of placement is dependent on the program of study and shall not exceed 20% of the total length of the program that the student is enrolled in.

The length of the work experience component varies according to the program of study. The following tables highlight the required hours for the various programs at the Vancouver, Toronto, and Montreal campuses.

 

VANCOUVER PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
800 hours within 40 weeks
Diploma in International Business Management Co-op
Morning Schedule:
524 hours within 24 weeks
Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Project Management
Morning Schedule:
NA
Evening Schedule:
1000 hours within 50 weeks

HOSPITALITY PROGRAMS

Diploma in Customer Service Co-op
Morning Schedule:
524 hours within 24 weeks
Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Hospitality Operations Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
800 hours within 40 weeks

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: Social Media Professional Co-op
Morning Schedule:
720 hours within 24 weeks
Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Digital Marketing: Website Management and Design Professional Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
800 hours within 40 weeks
Diploma in Digital Marketing: Digital Marketing Professional Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
1160 hours within 58 weeks

TECH PROGRAMS

Diploma in Data Analytics
Morning Schedule:
450 hours within 20 weeks
Evening Schedule:
NA
Diploma in Front End Development
Morning Schedule:
NA
Evening Schedule:
600 hours withing 30 weeks
Diploma in Full Stack Developmentp
Morning Schedule:
NA
Evening Schedule:
960 hours within 48 weeks

 

TORONTO PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks
Diploma in International Business Management Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks

HOSPITALITY PROGRAMS

Certificate in Hospitality Skills Co-op
Morning Schedule:
252 hours within 12 weeks
Evening Schedule:
NA
Diploma in Customer Service Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks
Diploma in Hospitality Operation Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
NA

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: Social media Professional Co-op
Morning Schedule:
840 hours within 40 weeks
Evening Schedule:
NA
Diploma in Digital Marketing: Website Management and Design Professional Co-op
Morning Schedule:
NA
Evening Schedule:
840 hours within 40 weeks

 

MONTRÉAL PROGRAMS

BUSINESS PROGRAMS

Attestation of College Studies, International Business Management Practicum
Morning Schedule:
120 hours within 4 weeks
Afternoon or Evening Schedule:
120 hours within 4 weeks

DIGITAL MARKETING PROGRAMS

Attestation of College Studies, Digital Marketing Specialist Practicum
Morning Schedule:
NA
Evening Schedule:
150 hours within 4 weeks

 

WORK EXPERIENCE PROCEDURES:

Requirements & Process Before Start of Work Experience:

  1. The student must hold a valid Study Permit and Co-op Work Permit that adequately covers the entire duration of the study and work portions of the program.
  2. The student must have successfully completed all required academic courses before being considered for Work Experience. Exceptions to this may be considered under extenuating circumstances at the discretion of the Director, Greystone College Programs. Additionally, if the student is on an authorized leave, they cannot begin co-op until they return.
  3. Co-op Orientation: The Co-op Department will conduct an Orientation session for Co-op students within the first week from the start date of their program of study. At this Orientation, students will be briefed on the objectives of the Work Experience, expectations for performance, reporting procedures and administrative forms to be completed such as the Letter of Agreement, Monthly Monitoring/Attendance Reports, and Post-Placement Company Evaluation. This Orientation will assist students in preparing well for the Work Experience at a later stage.
  4. One-on–One Meetings with a Co-op Advisor/Coordinator: Each student will be assigned to a specific Co-op Advisor who will guide the student from the start to the end of the Work Experience term. Students will be invited to meet their respective Advisors to discuss their interest and suitability for potential Work Experience options. Students will also receive additional coaching and support from the Advisors on how to conduct job search, prepare resumes & cover letters and practice job interviews.

Actions to Take to Commence Co-op:

  1. About a month before the Co-op start date, the Co-op Advisor emails student to discuss placement. Prior to this meeting, the student must provide the Co-op Advisor with an updated resume.
  2. The Co-op Advisor will liaise with relevant host organizations (employers in various industries) to seek a placement. Once a suitable host has been identified, an interview with the employer and the student will be arranged.
  3. The Co-op host (employer) reserves the right to accept or decline a student for placement with the company. Students are strongly advised to prepare for the interview with the host employer and, if necessary, may contact their Co-op Advisor for guidance and support with interview techniques.
  4. As soon as the student is accepted for placement, the student must discuss the work schedule directly with the employer and confirm the Co-op start date
  5. At this point, the Letter of Agreement form will be jointly completed and signed by the student and the employer. The completed Letter of Agreement form must be returned to the Co-op Advisor to be counter-signed at the earliest opportunity upon starting the placement. A copy of the Letter of Agreement will be emailed to the student and host employer and filed in the student’s folder.

Process of Evaluation During Work Experience:

  1. MONITORING OF STUDENT PROGRESS AND PERFORMANCE/REPORTS:
    1. Monthly Monitoring/Attendance Repor: During the Work Experience, the student must submit this report through the Learning Management System (Moodle) once every 4 weeks. The report will be reviewed by the Co-op Advisors. Any issues or concerns raised by the student will be immediately attended to by the Co-op Advisor.
    2. Site visits: The Co-op Advisor may conduct a site visit to meet with employers and student to check on progress as required.
    3. A qualified supervisor will provide timely feedback to the student on their performance with respect to the program’s learning objectives and the activities listed in the work experience agreement. The supervisor will ensure that the feedback is provided to the student on a regular basis, either to reinforce learning or to address performance deficiencies.

End of Work Experience:

  1. End of Work Experience Final Evaluation by Employer: The host employer will report on the work experience near the end of the Work Experience term. The employer will provide a final evaluation on the overall performance of the student by completing the Post-Placement Company Evaluation Form. The Co-op Advisor will meet with the student to discuss the evaluation report if there are any issues.
  2. Successful graduation of Co-op Programs of study: If there are no concerns or issues arising out of these reports, the Co-op Advisor will update the student records accordingly and inform the Student Services of the student’s Co-op work experience completion.

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