Please review our policies to understand your rights and responsibilities as a student at Greystone College. If any policy contained on the website conflicts with the policies contained in the student's Written Agreement, the student's signed Written Agreement will govern.
To be admitted to any Greystone College program, prospective students must meet specific requirements regarding prior education, language proficiency and minimum age, where applicable.
All applicants must submit, with their application, academic records and other documents deemed necessary for admission purposes.
(applicable to all Greystone College campuses)
Provide a proof of proficiency in the language of instruction (English or French), as applicable to the program of study.
For programs offered in English, international students or students whose first language is not English must demonstrate language proficiency by providing proof of one of the following:
To be admitted to College Greystone Montreal, an applicant must:
If the applicant does not possess a secondary school diploma, they will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.
Attestation of College Studies (AEC) Program
An applicant is eligible for an Attestation of College Studies program (AEC) if they:
To be admitted to Greystone College Toronto, an applicant must:
Have an Ontario Secondary School Diploma (OSSD) or equivalent. Accepted equivalents include:
If the applicant does not meet the academic qualifications listed above, they must:
To be admitted to Greystone College Vancouver, an applicant must:
*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or obtained a certified Canadian high school equivalency (General Education Development (GED) certificate). The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.
Applications sent through an agency are processed by the centralized registration team. Applications by a “walk-in student” are processed on campus.
All applications are processed in accordance with the requirements of the relevant provincial regulatory body.
Greystone College encourages applications from prospective students who seriously intend to study at our schools to further their education in Canada. To that end, potential students must comply with Canada’s federal and provincial laws and understand the gravity of providing false information or misrepresenting themselves to immigration authorities, to Greystone College, or to any other government agency.
Greystone College shall refund tuition and other fees paid under an enrolment contract according to the refund circumstances and regulations local to each Greystone College campus, as detailed below. Each campus refund policies and procedures are set by their relevant provincial governing body.
In the case of a student wishing to transfer to another institution
Students who have landed in Canada and have received a Canadian study permit based on a valid offer letter from Greystone College, and wish to study at a different institution, must comply with the following in order to be considered for a refund:
Under IRCC guidelines, students will only be issued a study permit if they can show a letter of acceptance from a Designated Learning Institution (DLI). Therefore, students seeking to study elsewhere, must show proof of admission to another Canadian post-secondary institution that has been granted a Designated Learning Institution number (DLI#) for the term to which they were originally admitted to Greystone College.
In the case of an Admissions rejection by Greystone College
Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the non-refundable fees, if applicable.
In the case of a refusal of a visa or study permit
A full refund, minus the non-refundable fees, will be issued should a student’s visa or study permit be denied.
In the case of student dismissal
Refunds apply if the student is dismissed from the program, in line with provincial regulatory requirements.
For information regarding cancellation of the Enrolment Contract and refunds of fees paid, see articles 70 to 75 of the Act Respecting Private Education Chapter E-9.1 (Legis Quebec)
If your study permit or visa is denied, or if you cancel before your program begins, Greystone College will retain the lesser of 20% of the total fees paid or $500 and, if applicable, the homestay placement fee.
If you cancel in writing after your program begins you will be refunded the following percentage of fees paid:
In certain circumstances, you may be entitled to cancel your program and receive a full refund. These include:
Where a student withdraws or is dismissed from their program, the same refund policies apply.
If an international student misuses or misrepresents himself/herself to the institution, the institution may retain up to 50% of the tuition due under the student enrolment contract, to a maximum of $2,000.
If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of Greystone College receiving written notice of cancellation or Greystone College’s notice to you of dismissal. All refunds will be in Canadian Dollars.
For information regarding cancellation of this Enrolment Contract and refunds of fees paid, see sections 25 to 300 of Ontario Regulations 415/06 made under the Private Career Colleges Act, 2005.
Refunds before the program start date:
Refunds after the program start date:
Refunds owed to students must be paid within thirty (30) days after receiving a notice of withdrawal, providing a notice of dismissal, receiving a copy of refusal of a study permit or within thirty (30) days after the date on which the first 30% of the hours of instruction are provided, if the student does not attend any of the first 30% of the hours of instruction.
Students are expected to attend all classes and must be on time for class and after breaks and cannot miss any assessments.
The minimum attendance requirement for Greystone College is 80% for each course/module. Students arriving late or leaving early for any reason are to be marked “late” (L), “excessively late” (K), or “absent” (A).
Students must email their instructor as soon as reasonably practicable in the case of an unplanned absence. An unplanned absence can be due to unforeseen circumstances beyond their control. If a student must be absent for an extended period, two (2) or more days, they must advise their instructor and the Assistant/Director, Greystone College Programs. Students must provide adequate documentation to the Assistant/Director, Greystone College Programs to be allowed to submit an assignment late, or sit an exam later, due to absenteeism.
Students will be graded “0%” if they miss an assessment without providing adequate medical information in advance of the assessment.
Students may be marked “excused” (E) only at the discretion of the Assistant/Director, Greystone College Programs. Please note that work is not an acceptable excuse to be late or absent. Acceptable documentation includes, but is not limited to, a doctor’s note, death certificate, immigration or government letter.
Greystone College Vancouver and Greystone College Toronto students who fail to meet the minimum attendance requirement of 80% will be subject to disciplinary actions, up to and including dismissal.
Instructors must report a student to the Director, Greystone College Programs when student’s absences reach 20% of unjustified absences. Should the student not provide acceptable documentation to account for the absences, the Director, Greystone College Programs reserves the right to no longer allow the student to attend the course. However, the student still maintains the right to submit assignments and write all examinations for the course.
Students must log into class on time and maintain their connection throughout the class with cameras on. Students who are logged in to their class but are unresponsive to questions and have their cameras off will be marked as either “late”, “excessively late”, or “absent” per the attendance policy.
Students are not allowed to complete course assessments without instructor invigilation and activated cameras. If a student circumvents this, any completed assessment grade will be reduced to zero (0).
Absenteeism due to internet connectivity will be recorded as absence, late or excessive late.
International students with valid study permits must meet certain conditions to maintain their legal status in Canada, including the requirement to be actively pursuing studies by maintaining continuous enrolment at a Designated Learning Institution (DLI).
Under certain circumstances beyond their control, the students may be eligible to take an authorized leave from studies of up to a maximum of 150 days, and still be considered actively pursuing studies during the approved period.
Any leave taken from a program of study at Greystone College is subject to approval by the Director, Greystone College Programs.
It counts as authorized leave if:
Students cannot work on or off campus during an authorized leave from study, even if their study permit says they are allowed to work in Canada.
Students are also responsible for ensuring and planning for permit extensions (Study Permit or Work Permit) that may be necessary because of the authorized leave. Any costs associated with these extensions are the sole responsibility of the student.
Students approved for the authorized leave are not required to inform the Immigration, Refugees, and Citizenship Canada (IRCC), but must retain a confirmation of authorized leave approval for their records. In accordance with applicable regulations, the Government of Canada officers may request evidence of compliance from the student or the College.
Should the student request an authorized leave during the work experience placement, the approval will be subject to additional permissions from the employer and the Co-op department. Where possible, the student must make up lost time during the absence by rearranging the work schedule with the employer.
References:
Immigration and Refugee Protection Regulations SOR-2002-227
Students with poor academic standing are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.
Listed below are the requirements for the minimum standards of progress applicable to every program at Greystone College, as well as the definitions that govern the scholastic status, also known as academic standing, for students.
Greystone students are in good academic standing by:
A Greystone College student will be placed on academic probation if, at the end of any academic session,
A student will be subject to academic dismissal if, at the end of any session,
Should a student no longer be in good academic standing, they will be made aware at the end of the course.
Greystone College encourages an open dialogue between all students and College personnel. In the event of a dispute, the following dispute resolution procedure shall be followed:
All documentation relating to student complaint must be signed by all parties. A copy of the written summary will be given to the student, and the original will be placed in the student file.
All dispute cases will be concluded as soon as possible and no later than thirty (30) days after receiving the student's written complaint.
The student making a complaint may be represented by an agent or a lawyer. Greystone College may also be represented by a third party or lawyer.
Students will not be subject to any retaliation because of their complaint.
Contact information:
Student Services Manager: Boris.Sin@ilsc.com
Director, Greystone College Programs: Lina.Serratos@ilsc.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com
After having exhausted the dispute resolution process, the student may file a claim with the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills and Training (www.privatetraininginstitutions.gov.bc.ca) if they feel the institution misled them regarding any significant aspect of an approved program.
Contact information:
Student Services Manager: Rafael.Borges@ilsc.com
Director, Greystone College Programs: Graham.Arnold@ilsc.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com
If the student is not satisfied with the decision, they can refer their complaint to the Superintendent, Ministry of Colleges and Universities, Private Institutions Branch. To submit a complaint online, the student must register with https://www.pcc.tcu.gov.on.ca/PARISExtWeb/public/login.xhtml, and follow the steps.
Contact information:
Student Services Manager: Alexandre.Incalado@greystonecollege.com
Director of Greystone College Programs: Parvesh.Chainani@greystonecollege.com
Director, Greystone College Canada: Karyn.McMillan@greystonecollege.com
After having exhausted the dispute resolution process listed above, the student may file a claim with the relevant department of the Ministère de l'Enseignement Supérieur.
All assignments and final course grades may be appealed by individual students, as per the procedure outlined in this policy.
The conditions that need to be met for a student to graduate are as follows:
The College makes every effort to ensure that all equipment and facilities are properly maintained and all required safety devices are in working order. Any concerns or issues regarding health and safety must be reported to a senior campus administrator such as the Student Services Manager, who will report the issue to the Senior National Director.
Greystone College is committed to providing equal educational opportunities to all students, including those with disabilities. In addition, it is committed to addressing the physical, systemic, technological, and attitudinal barriers that can limit the inclusion of students with disabilities.
Students that are found plagiarizing or in violation of academic integrity standards are subject to disciplinary action at the discretion of the Assistant/Director, Greystone College Programs.
Outlined below is the definition of plagiarism applicable to every program at Greystone College.
A student is considered plagiarizing by:
A student is considered self-plagiarizing by:
Plagiarism is representing, intentionally or unintentionally, the words or ideas of another as one's own work without correctly acknowledging the source, in any educational setting. It is the responsibility of the student to learn and use the correct methods of avoiding plagiarism in each class.
Deliberate plagiarism is an extremely serious offense that may result in failing the course. Plagiarism includes not only copying from a published source or using internet materials without appropriate acknowledgment, but also presenting another student’s work as your own. If you include outside sources in your work, you must cite these sources using the appropriate format requested by your instructor. Most instructors request current APA citation.
Self-plagiarism occurs when you submit your own previously produced work, for which you have received credit in another course. You are not allowed to self-plagiarize in any Greystone College course. If we find plagiarism in any essay or assignment, the assignment will receive a zero grade, the academic department will be notified in writing, and further disciplinary action may be taken.
We encourage you to study together and to discuss information and concepts covered in class with other students. However, it is academically dishonest to copy from someone or to let someone copy from you. If you let someone copy your work, you and the person who copied from will both receive a zero grade for that assignment and disciplinary action may be taken.
If an instructor suspects a student is plagiarizing, they will:
Once the Assistant/Director, Greystone College Programs receives an email from an instructor regarding suspected plagiarism, all documentation must be reviewed by the academic department.
First occurrence
While on the premises, in an online environment, or during activities or events hosted by Greystone College, the following behaviors are prohibited:
If under any circumstances, a prohibited activity occurs, the following outlines the procedure for reporting, addressing, and remedying the activity:
Greystone College’s Sexual Violence & Misconduct policy defines sexual violence and misconduct and outlines training, reporting, investigative, and disciplinary responses to complaints and reports made by students, staff or faculty about incidents that take place on campus, at Greystone College events, or that involve the Greystone College community.
Our full sexual violence and misconduct policies can be reviewed under the following links:
Greystone College Montréal Sexual Violence Policy
While on Greystone College premises, in an online environment, or during activities or events hosted by Greystone College:
Students who do not meet the expected Code of Conduct will be subject to the procedures outlined in the Student Dismissal Policy, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.
While completing a program of study at Greystone College, students are expected to meet and adhere to the Student Code of Conduct, to maintain good academic standing, and to comply with all applicable College policies.
Greystone College may dismiss a student from a program on any of the grounds listed below. This list is not exhaustive, and students should request clarification from the Director, Greystone College Programs if they have any questions.
Unacceptable behaviors and acts:
Academic misconduct:
Students who do not meet the expected Student Code of Conduct will be subject to the procedures outlined below, which may include immediate dismissal from Greystone College, depending on the severity of the misconduct.
The procedure by which a student may be dismissed from a program is as follows:
Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period:
The student has the right to appeal in writing to the Director, Greystone College Canada within five (5) business days of the decision. The appeal must be accompanied by sufficient evidence to support the dispute.
The decision will be reviewed by the Appeals Committee (Student Services Manager, Co-op Manager, Director, Greystone College Programs, Director, Greystone College Canada, and a member of faculty) and may include an in-person hearing. The Director will provide a written response to the student that includes a final decision of the Appeals Committee.
All cases will be concluded as soon as possible and no later than thirty (30) calendar days after receiving the student’s written appeal notice.
Students who enroll in a program that includes a work experience component are required to engage in job duties that are relevant to the learning objectives of the program.
Co-op Work Placement: Co-op work placement is an integral component of all Co-op programs. For Greystone College Vancouver programs, placements are paid. For Greystone College Toronto programs, placements may be paid or unpaid.
Students wishing to work outside of British Columbia, Ontario or Quebec for their work term, must make a formal request in writing to the Co-op Department. This request should include details about the Employer (Company Name, Contact Person, Phone/Email information, Address) and a job description of the position.
Practicum Work Placement: These are unpaid positions. Currently, this applies only to the Advanced Diploma in Business Administration (with Practicum) program offered in Vancouver and the Attestation of College Studies, International Business Management in Montréal.
Students wishing to work outside of British Columbia, Ontario or Quebec for their Practicum work term, must make a formal request in writing to the Academic Department. This request should include details about the Employer (Company Name, Contact Person, Phone/Email information, Address) and a job description of the position.
Co-op Work Placement: The length of placement shall not be more than 50% of the total length of the program that the student is enrolled in.
Practicum Work Placement: The length of placement is dependent on program of study and shall not exceed 20% of the total length of the program that the student is enrolled in. The length of the work experience component varies according to the program of study. The following tables highlight the required hours for the various programs at the Vancouver, Toronto, and Montreal campuses.
Attestation of College Studies, International Business Management Practicum | |
Morning Schedule: 300 hours within 20 weeks |
Afternoon or Evening Schedule: 300 hours within 20 weeks |
Attestation of College Studies, Digital Marketing Specialist Practicum | |
Morning Schedule: 300 hours within 20 weeks |
Afternoon or Evening Schedule: 300 hours within 20 weeks |
Diploma in Business Communications Co-op | |
Morning Schedule: 524 hours within 24 weeks |
Evening Schedule: 840 hours within 40 weeks |
Diploma in International Business Management Co-op | |
Morning Schedule: 524 hours within 24 weeks |
Evening Schedule: 840 hours within 40 weeks |
Certificate in Hospitality Skills Co-op | |
Morning Schedule: 252 hours within 12 weeks |
Evening Schedule: NA |
Diploma in Customer Service Co-op | |
Morning Schedule: 524 hours within 24 weeks |
Evening Schedule: 840 hours within 40 weeks |
Diploma in Digital Marketing: social media Professional Co-op | |
Morning Schedule: NA |
Evening Schedule: 840 hours within 40 weeks |
Diploma in Digital Marketing: Website Management and Design Professional Co-op | |
Morning Schedule: NA |
Evening Schedule: 840 hours within 40 weeks |
Diploma in Digital Marketing: Digital Marketing Professional Co-op | |
Morning Schedule: NA |
Evening Schedule: 1260 hours within 58 weeks |
Diploma in Business Communications Co-op | |
Morning Schedule: 524 hours within 24 weeks |
Evening Schedule: 800 hours within 40 weeks |
Diploma in International Business Management Co-op | |
Morning Schedule: 524 hours within 24 weeks |
Afternoon or Evening Schedule: 800 hours within 40 weeks |
Diploma in Customer Service Co-op | |
Morning Schedule: NA |
Afternoon or Evening Schedule: 800 hours within 40 weeks |
Diploma in Hospitality Operations Co-op | |
Morning Schedule: NA |
Evening Schedule: 800 hours within 40 weeks |
Diploma in Digital Marketing: Social Media Professional Co-op | |
Morning Schedule: NA |
Afternoon or Evening Schedule: 800 hours within 40 weeks |
Diploma in Digital Marketing: Website Management and Design Professional Co-op | |
Morning Schedule: NA |
Afternoon or Evening Schedule: 800 hours within 40 weeks |
Diploma in Digital Marketing: Digital Marketing Professional Co-op | |
Morning Schedule: NA |
Afternoon or Evening Schedule: 1160 hours within 58 weeks |
*Workplace sexual harassment policy: Students should refer to host company’s policy manual.
*Quebec interns are protected as per the Loi visant à assurer la protection des stagiaires en milieu de travail.
*Please refer to Greystone College’s policies for consequences of falsifying co-op documents or reports.
Sign up to hear about news and opportunities for creating an amazing learning adventure abroad!
*Prices displayed in a local currency are approximate and based on daily exchange rates, which fluctuate. Invoices and payments for programs will be in the destination currency.