Greystone College female staff person sitting behind desk talking with a female student. Learn about policies at Greystone College in Canada

Policies

Your rights and responsibilities as a student at Greystone College Canada.

MINIMUM PASS GRADE

The minimum pass grade for courses at Greystone College is 60%. Students must achieve a grade of 60% or above to successfully complete a course and receive credit.

 

CATEGORIES OF ACADEMIC STANDING

Good Academic Standing

  • Students achieving a minimum course grade of 60% are considered to be in good academic standing.
  • Students are required to maintain a continuous enrollment in Greystone College, unless approved to take an Authorized Leave(s).

Academic Warning

  • Students achieving a course grade below 60% for the first time will be placed on academic warning.

Academic Probation

  • Students achieving a grade below 60% in any two (2) courses within the program will be placed on academic probation.

Dismissal

  • Students achieving a grade below 60% in any three (3) courses within the program or students who fail the same course twice after a retake will be dismissed from the program.
  • Dismissal will result in the termination of enrollment at the college.

Unsatisfactory Progress and Fall-back Options

  • If a student does not pass the course, they are granted one opportunity for an assessment rewrite (assignment, project or exam, as determined by the Academic Department). The assessment type will be chosen based on a reasonable chance of achieving a passing grade.
  • The rewrite will only be considered if the final course grade is between 55-59%.
  • The maximum grade a student can obtain on a rewrite is 60%.
  • Should a student fail to achieve a passing grade on a rewrite, they are required to retake the course and successfully complete it to be eligible for graduation from Greystone College.
  • Any applicable course retake fees are the responsibility of the student.

Attendance is a crucial component of academic success, program requirements, and personal and professional development. Students at Greystone College are expected to attend all classes regularly and punctually. This attendance policy is designed to encourage active participation in the learning process and ensure that students derive the maximum benefit from their academic experience.

ATTENDANCE REQUIREMENT

All students are required to maintain a minimum attendance rate of 80% for each course in which they are enrolled. This includes all classes, field trips, online study modules, and any other scheduled in-class and online class activities.

All absences and late arrivals are subtracted from the overall attendance on a daily basis. This approach ensures a transparent and accurate representation of each individual's attendance record.

Attendance policy does not allow students to be absent or arriving late solely due to work commitments. The college emphasizes that employment responsibilities are not valid justifications for non-compliance with attendance requirements. Students are encouraged to align their work schedules with academic responsibilities to maintain a balanced and conducive learning environment.

CONSEQUENCES OF NON-COMPLIANCE

Failure to meet the minimum attendance requirement may result in the following consequences:

  1. Academic Consequences:
    • Students who do not meet the minimum attendance requirement may be ineligible for makeup exams, assignments, or other opportunities to compensate for missed class content.
  2. Disciplinary Action:
    • Continued, unsubstantiated non-compliance may lead to academic probation or even dismissal from the program.
  3. Course Retake
    • Students who fail or are dismissed from the course due to poor attendance will be required to retake the course at a later date, subject to additional fees.
Students attending Greystone College Toronto or Vancouver

Greystone College Toronto and Greystone College Vancouver students who fail to meet the minimum attendance requirement of 80% will be subject to disciplinary actions, up to and including dismissal.

Students attending Collège Greystone Montreal

When a student's absences reach 20%, instructors are required to notify the Director, Greystone College Programs. If the student fails to provide acceptable documentation to justify the absences, the Director reserves the right to disallow the student from attending the course. Nonetheless, the student retains the privilege to submit assignments and take all examinations for the course.

REPORTING AND MONITORING

Instructors will regularly record and monitor attendance throughout the course. Students approaching maximum allowable absences will be contacted by their instructor and/or the Academic Department.

Students have the ability to track and monitor their attendance records through the Learning Management System (Moodle) and are responsible for ensuring that the records are accurate. In case of discrepancies, students should promptly communicate with their instructor.

Unplanned Absences

Students must email their instructor as soon as reasonably practicable in case of an unplanned absence. The unplanned absence can be due to unforeseen circumstances beyond the student’s control.

Planned and Extended Absences

If a student must be absent for an extended period, four (4) or more days, they must notify their instructor and the Academic Department at:

(Vancouver campus) Academic.Vancouver@greystonecollege.com

(Toronto campus) Academic.Toronto@greystonecollege.com

(Montreal campus) Academic.Montreal@greystonecollege.com

Missed assessments

To request permission for late submission of an assignment or deferred examination due to absenteeism, students are required to submit sufficient documentation to the Academic Department.

If a student does not submit sufficient documentation justifying their absence from an assessment, they will receive a grade of 0%.

Excused Absences

Students may be marked “excused” (E) only at the discretion of the Academic Department.

Acceptable documentation

Acceptable documents to excuse an absence from class include, but are not limited to, a valid medical certificate, a note from a healthcare professional, or official documentation from relevant authorities such as immigration or government agencies. These documents serve as a means to verify and validate the legitimate reasons behind a student's absence, ensuring transparency and accountability in the attendance record.

The Academic Department may authenticate or decline the acceptance of insufficient documents. Submission of fraudulent documents will result in disciplinary action.

Online classes (synchronous instruction)

Students are required to join their classes punctually and maintain their online presence throughout the session while keeping their cameras on. Those who remain logged in but are unresponsive to inquiries or have their cameras turned off will be marked as absent or late.

Students are not allowed to complete online course examinations without instructor invigilating and their cameras on. Should a student attempt to bypass this requirement, the grade for any attempted or completed assessment will be 0%.

Absenteeism due to internet connectivity will be recorded as absent or late.

International students with valid study permits must meet certain conditions to maintain their legal status in Canada, including the requirement to be actively pursuing studies by maintaining continuous enrolment at a Designated Learning Institution (DLI).

Under certain circumstances beyond their control, the students may be eligible to take an authorized leave from studies of up to a maximum of 150 days, and still be considered actively pursuing studies during the approved period.

Any leave taken from a program of study at Greystone College is subject to approval by the Director, Greystone College Programs.

It counts as authorized leave if:

  • Greystone College has authorized a leave from the program of study for:
    • medical reasons (illness or injury)
    • pregnancy
    • family emergency
    • death or serious illness of a family member
    • any other type of leave which Greystone College authorizes
  • Greystone College has closed permanently or because of a strike.
  • The student changed schools.
  • The student or the school deferred the program start date.
    • In this case, students must start their studies the next session, even if it starts sooner than 150 days, and get an updated letter of acceptance.

Students cannot work on or off campus during an authorized leave from study, even if their study permit says they are allowed to work in Canada.

Students are also responsible for ensuring and planning for permit extensions (Study Permit or Work Permit) that may be necessary because of the authorized leave. Any costs associated with these extensions are the sole responsibility of the student.

Students approved for the authorized leave are not required to inform the Immigration, Refugees, and Citizenship Canada (IRCC), but must retain a confirmation of authorized leave approval for their records. In accordance with applicable regulations, the Government of Canada officers may request evidence of compliance from the student or the College.

Procedure

  1. The student is required to submit a written request for authorized leave to the Director, Greystone College Programs and attach a documented proof regarding the reason for their request.
  2. The Director, Greystone College Programs will contact the student if more information is needed and notify the student and Student Services Department of the decision.
  3. Upon approval of students’ request, the Student Services Department will ensure that the authorized leave is processed, necessary documentation completed, and student informed of the new program end date and new start dates for any courses missed or postponed.
  4. All documents and supporting evidence related to the authorized leave request will be kept on student’s file.
  5. The Student Services Department shall be responsible for reporting all changes to an international student’s status to the IRCC (i.e., Designated Learning Institution (DLI) compliance reporting).

Should the student request an authorized leave during the work experience placement, the approval will be subject to additional permissions from the employer and the Co-op department. Where possible, the student must make up lost time during the absence by rearranging the work schedule with the employer.

References:

Study Permit Conditions

Immigration and Refugee Protection Regulations SOR-2002-227

 

The purpose of this policy is to create a safe, respectful, and inclusive learning and working environments for all students, staff, and faculty at Greystone College. This policy outlines the institution’s commitment to preventing bullying, harassment, and discrimination and provides clear guidelines for reporting, addressing, and resolving complaints of such behavior.

This policy applies to all students, staff, faculty, and visitors at Greystone College, in academic, social, and professional settings. The policy also extends to all institutional-related activities, including events, programs, and virtual environments.

Definitions

  • Bullying: Repeated, intentional behavior intended to intimidate, degrade, or harm others, including verbal, physical, social, and cyberbullying.
  • Harassment: Unwelcome and offensive conduct, including verbal, physical, or visual actions that create an intimidating, hostile, or offensive environment for others. This includes sexual harassment, racial harassment, and harassment based on other protected grounds.
  • Discrimination: Any unfair or unequal treatment of individuals based on characteristics such as race, color, religion, sex, gender identity, sexual orientation, age, disability, or other protected categories under the British Columbia Human Rights Code.

Commitment to Inclusion

Greystone College is committed to promoting an inclusive and respectful culture that values diversity and ensures that all individuals, regardless of their identity or background, feel welcomed and respected. The institution fosters an environment where bullying, harassment, and discrimination are not tolerated and encourages all members of the campus community to engage in positive, inclusive behaviors.

Prevention and Education

The institution will provide ongoing education and training for all students, staff, and faculty on:

  • Recognizing and responding to bullying, harassment, and discrimination.
  • Promoting inclusive practices and respecting differences across the learning and working environment.
  • Identifying and addressing racism and other forms of discrimination, including unconscious bias.

This training will be available during orientation for new students and employees and will be regularly updated to address emerging issues related to inclusion and respectful conduct.

Reporting Complaints

Students, staff, and faculty who experience or witness bullying, harassment, or discrimination are encouraged to report these incidents immediately. Reports shall be made the Director, Greystone College Programs, Vancouver, either in writing or through an in-person meeting. If this individual is absent or named in the complaint, the student shall direct the complaint to the Program Manager.
The institution assures that all complaints will be treated with confidentiality and sensitivity. Retaliation against any individual for making a complaint or participating in an investigation is strictly prohibited.

Process for Resolving Complaints

Upon receipt of a complaint, the institution will take the following steps:

  • Initial Assessment: The complaint will be reviewed to determine the appropriate next steps. This may include an informal resolution or an investigation.
  • Investigation: If necessary, a thorough and impartial investigation will be conducted. This may involve interviews with the complainant, the alleged perpetrator, and any witnesses. All parties will be treated fairly and respectfully.
  • Resolution: The institution will take appropriate action based on the findings of the investigation. This may include mediation, conflict resolution, counseling, or disciplinary action in accordance with the institution's policies and procedures.
  • Follow-up: The institution will follow up with the complainant to ensure that the situation is resolved and that no further incidents occur. If further support is needed, additional resources will be provided.
  • Appeal: Should the complainant or the respondent disagree with the decision resulting from the investigation, they may appeal the decision in writing, addressed to the Director, Greystone College Programs, Toronto.

Contact Information

Name Title E-mail
Brad Johnson  Director, Greystone College Programs, Vancouver brad.Johnson@greystonecollege.com
Irwan Irwan Program Manager Irwan.Irwan@greystonecollege.com
Graham Arnold  Director, Greystone College Programs, Toronto  graham.arnold@ilsc.com 

Support for Affected Individuals

Students who experience bullying, harassment, or discrimination will be provided with access to support services. These services are available through:

Accountability and Responsibility

All members of the institution, including students, staff, and faculty, are responsible for upholding the principles of this policy and contributing to a respectful and inclusive community. This includes:

  • Treating all individuals with dignity and respect.
  • Taking immediate action to stop and report any bullying, harassment, or discrimination witnessed.
  • Participating in training and educational initiatives aimed at promoting an inclusive culture.

Enforcement and Disciplinary Action

Violations of this policy may result in disciplinary actions, up to and including suspension or expulsion for students, and termination for staff or faculty, depending on the severity of the incident. Disciplinary actions will be determined based on the nature of the behavior, the results of any investigation, and in accordance with institutional policies.

Review and Continuous Improvement

This policy will be reviewed on an annual basis and updated as needed to reflect changes in legal requirements, emerging best practices, and feedback from the campus community. The institution is committed to continuously improving its efforts to prevent and respond to bullying, harassment, and discrimination, and to promoting an inclusive and respectful environment.

 

This policy outlines the formal process for receiving and resolving complaints from students at Greystone College. It aims to address complaints related to academic and administrative matters, student support services, misinformation from education agents, harassment, and discrimination. The institution is committed to ensuring a transparent, fair, and accessible process that supports students in resolving concerns and disputes in a timely manner.

This policy applies to all students enrolled at Greystone College and covers complaints related to:

  • Academic and administrative matters
  • Student support services
  • Misinformation provided by education agents
  • Harassment and discrimination based on the protected grounds outlined in the British Columbia Human Rights Code

Process for Raising Concerns and Complaints

Students who wish to raise a concern or file a complaint should follow the steps outlined below:

  • Step 1: Initial Contact
    Students should first attempt to resolve the issue informally by contacting the relevant department, office, or individual involved in the matter (e.g., academic advisor, student services, education agents, or the faculty member). The student is encouraged to discuss their concern openly to seek a mutually agreeable solution.
  • Step 2: Formal Complaint
    If the issue is not resolved informally, students may submit a formal complaint. The formal complaint must be submitted in writing to the Director, Greystone College, Vancouver. If this individual is not available, the complaints shall be directed to the Program Manager.
  • Step 3: Investigation and Resolution
    Once the formal complaint is received, the institution will investigate the matter thoroughly and impartially. The investigation will involve gathering relevant information, including interviews with the complainant, the respondent, and any witnesses, where applicable. The institution will strive to resolve the complaint in a fair and timely manner, and the student will be informed of the outcome in writing.
  • Step 4: Appeal Process
    If the student is not satisfied with the resolution of the complaint, they may appeal the decision. The appeal should be submitted in writing to the Director, Greystone College Programs, Toronto, who will review the matter and make a final decision. Should this person be absent or named in the complaint the student may submit a request for reconsideration to the National Director, Student Services, Canada.
    The institution will provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.
    The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Regulatory Unit (PTIRU) (www.privatetraininginstitutions.gov.bc.ca) within one year of the date a student completes, is dismissed from, or withdraws from the program.
    The student making a complaint may be represented by an agent or a lawyer. The agent may be anyone, including a friend, family member or another student. Greystone College may also be represented by a third party or lawyer.

Harassment, Discrimination, and Bullying Complaints

In cases involving harassment, discrimination, or bullying based on any of the protected grounds outlined in the BC Human Rights Code (e.g., age, race, gender identity, disability, etc.), the following process will be followed:

  • The complainant may submit a written complaint detailing the harassment or discrimination incident.
  • Student support services
  • The institution will conduct a thorough and confidential investigation into the matter, ensuring that the investigation process respects the dignity and rights of all parties involved.
  • The institution will take appropriate action based on the findings of the investigation, which may include counseling, mediation, or disciplinary measures.

If the complaint involves discrimination based on any protected ground under the BC Human Rights Code, students may file a complaint with the BC Human Rights Tribunal.

Contact Information

Name Title E-mail
Brad Johnson  Director, Greystone College Programs, Vancouver brad.Johnson@greystonecollege.com
Irwan Irwan Program Manager Irwan.Irwan@greystonecollege.com
Graham Arnold  Director, Greystone College Programs, Toronto  graham.arnold@ilsc.com 
Andrew Goulding  National Director, Student Services, Canada andrew.goulding@ilsc.com

Tracking and Reviewing Complaints

The institution will maintain a central record of all complaints received, including information related to harassment, discrimination, and bullying. The institution will:

  • Track complaints to identify patterns or recurring issues.
  • Review complaints regularly to evaluate the effectiveness of the resolution process.
  • Use the data to develop strategies to reduce complaints in the future, including improving policies, training, and communication to foster a positive learning environment.

Confidentiality and Protection Against Retaliation

All complaints will be handled with the utmost confidentiality. The institution will make every effort to protect the identity of individuals involved, including the complainant, respondent, and any witnesses. Retaliation against any student for filing a complaint or participating in an investigation is strictly prohibited and will result in disciplinary action.

Access to Information

Information about this complaint resolution process is readily available to all students on the institution's website and through other communication channels. The institution will ensure that students are informed of this process during new student orientation.

Ongoing Improvement

The institution is committed to continuous improvement and will regularly review and update this policy to ensure its effectiveness in addressing the needs of international students. Feedback from students will be solicited and used to enhance the complaint resolution process, making it more responsive to student concerns.

 

This policy outlines the process and criteria for granting credit transfer at Greystone College, including:

  • External credit transfer from other recognized post-secondary institutions.
  • Internal credit transfer for identical or equivalent Greystone College courses when a student enters a new program of study or transfers between campuses.

ELIGIBILITY

This policy applies to:

  • All applicants seeking credit transfer for prior post-secondary coursework.
  • Current and former Greystone College students requesting internal credit transfer between programs or campuses.

CREDIT TRANSFER FROM ANOTHER POST SECONDARY INSTITUTION

Students may be granted credit transfer for a course successfully completed at another recognized post-secondary institution, provided the course:

  • Is equivalent in content and learning outcomes (minimum 80% match) to Greystone College courses.
  • Was completed within the last three (3) years.
  • Resulted in a minimum grade of 60% or equivalent.
  • Was not delivered on a non-credit basis.

Where an articulation agreement exists, credit transfer will be granted as per the agreement.
If there is no existing articulation agreement, requests will be reviewed on a case-by-case basis and cannot be applied to more than one course.

INTERNAL TRANFER CREDIT

Students may be granted internal credit transfer for previously completed courses within Greystone College, if all the following conditions are met:

  • The course is identical to a course in the new program or deemed equivalent based on curriculum alignment.
  • The course was completed within the last three (3) years.
  • A minimum grade of 60%, as defined by the original program, was achieved.
  • For equivalent courses, the learning outcomes must match at least 80%.
    • Note: Equivalency may only be granted if the courses were originally developed as identical. If a curriculum revision has occurred since the student completed the course, equivalency may no longer apply unless the updated course still aligns closely with the previous version’s learning outcomes.

EXTERNAL TRANFER CREDIT APPLICATION PROCESS

Students seeking credit transfer from another post-secondary institution must follow the process below:

1. Application Timing

  • Submit the credit transfer request to the Admissions office at the time of enrollment, and no later than four (4) weeks before the program start date.

2. Required Documentation

  • A completed Credit Transfer Request Form, available from the Admissions office.
  • An official transcript from the originating institution.
  • Detailed course outline for the course to be evaluated.
    • Note: Course outlines must be submitted directly to Greystone College by the originating institution to ensure that the version in effect at the time of course completion is used for evaluation.
  • For documents in a language other than English or French:
    • An official translation must be submitted along with the original.
    • For Montreal campus, translations must be in French.
    • Translations must be literal and complete, and completed by a recognized translation service provider.

3. Assessment Fee

  • A non-refundable assessment fee of $150 will be charged for each credit transfer request.

4. Assessment Criteria

  • To be considered for credit transfer:
  • The course must align with at least 80% of the learning outcomes of the equivalent course at Greystone College, as determined by the Director, Greystone College Programs and/or an appointed Subject Matter Expert. During this evaluation, the relevance and currency of the course content will be assessed. Credit may be declined if the course is deemed outdated or no longer aligned with current standards.
  • The course must have been completed within the three (3) years of the Greystone College program start date.
  • A final grade of at least 60% (or equivalent) must have been achieved.
  • The course must be a part of a credit-based program; non-credit courses are not eligible for transfer.

5. Decision and Grading

  • The Admissions office will communicate the outcome of the credit transfer request to the student in writing.
  • Approved credit transfers will appear on student’s academic record as CT (Credit Transfer).

INTERNAL CREDIT TRANSFER APPLICATION PROCESS

Students transferring between programs or campuses within Greystone College — including those who previously withdrew and are re-enrolling in the same or a different program — may be eligible for internal credit transfer. The following outlines the process:

1. Application Timing

  • Submit the internal credit transfer request to Student Services at the of time of enrollment in the new program and at least two (2) weeks before the program start date.

2. Required Documentation

  • Submit a completed Credit Transfer Request Form, available from Student Services.
  • If the student is transferring between campuses, submit a Campus Transfer Form.
  • No transcript of course outline is needed, as course history is already recorded within the institution.

3. Assessment Fee

  • There is no assessment fee for internal credit transfers.

4. Assessment Criteria

  • Course content and learning outcomes must be identical or sufficiently aligned (a minimum of 80%) with those of the new program, as evaluated by the Director, Greystone College Programs and/or a college-designated Subject Matter Expert.
  • The course must have been completed within the past three (3) years.
  • A grade of 60% or higher (as defined by the original program grading criteria) must have been earned.

5. Decision and Grading

  • Student Services will communicate the outcome of the credit transfer request to the student in writing.
  • Approved internal credit transfer will appear on the student’s record with the original grade retained and applied to the new program.

This policy outlines the procedures and resources in place to effectively manage critical incidents and crisis situations affecting students, staff, faculty, and visitors at Greystone College. The goal is to provide timely, coordinated, and appropriate responses to emergencies, ensuring that all individuals, especially international students, receive the necessary support during such events. This policy also includes the process for managing crises and critical incidents, designating specific staff members for leadership in these situations.

This policy applies to all students, staff, faculty, and visitors on or off-campus. It includes the process for reporting critical incidents and outlines the resources available to students during crises.

Policy

The safety and well-being of our students, staff, and visitors are our top priority. Greystone College is committed to providing the necessary support and resources for individuals facing critical incidents, particularly students who may need additional assistance. We aim to create a safe, supportive, and responsive environment for all.

Types of Critical Incidents

Critical incidents may include, but are not limited to:

  • Accidents or injuries
  • Accidental death
  • Violence or attempted violence
  • Drug or alcohol abuse
  • Missing students
  • Natural disasters
  • Mental health crises or distress
  • Terrorist events or threats
  • Fire or building evacuation
  • Serious medical emergencies

Reporting Critical Incidents

Students, staff, and faculty are encouraged to report any critical incident immediately to designated staff. Incidents can be reported through multiple channels, including:

  • In-person: Any staff or faculty member
  • Student Support Services: 1.604.360.6387
  • Email: Advisors.Vancouver@greystonecollege.com
  • External Counselling Services: Stay Healthy at School (SHAS) 1.833.646.1524

International students should be aware that language support may be available in cases where communication is difficult. All contact information will be provided during the new student orientation and will be accessible on our website and through various communication platforms (emails, social media, etc.).

Critical Incident Response Team (CIRT)

In the event of a critical incident, the College will activate a Critical Incident Response Team (CIRT). This team will be responsible for managing the crisis, assessing the situation, and implementing the appropriate response. The CIRT will include:

  • Primary Incident Manager: National Director, Student Services, Canada
  • Alternate Incident Manager: Director, Greystone College Programs
  • Additional Members: Representatives from Student Services, Campus Security, Academic Management, and third-party Counselling Services.

The primary and alternate CIRT members will lead the crisis response and serve as the main points of contact for the incident.

Roles and Responsibilities of the Critical Incident Response Team (CIRT)

1. National Director, Student Services, Canada (Primary CIRT Member):

  • Coordinates the overall response to the crisis.
  • Communicates with leadership and key stakeholders.
  • Ensures that all staff involved in the incident are properly briefed and that roles are clearly defined.
  • Leads post-incident evaluations and recovery processes.

2. Director, Greystone College Programs (Alternate CIRT Member):

  • Assumes the role of Primary Incident Manager in case the National Director, Student Services, is unavailable.
  • Oversees the emotional and mental well-being of affected students.
  • Coordinates with counseling and support services to provide immediate and ongoing support.
  • Ensures that necessary accommodations (e.g., housing) are made for affected students.

3. Additional CIRT Members:

  • Campus Security: Manages the security aspect of the incident and ensures the safety of all individuals involved.
  • Academic Management: Coordinates with faculty members to provide support for affected students, including flexible academic accommodations.
  • Counselling Services (Third-Party): Provides mental health support to students and staff, ensuring trauma-informed care during the crisis.

Contact Information

Name Title E-mail
Andrew Goulding National Director, Student Services, Canada andrew.goulding@ilsc.com
Brad Johnson  Director, Greystone College Programs, Vancouver brad.johnson@greystonecollege.com

Crisis Response and Support

The institution is committed to providing a comprehensive response to students in crisis. This includes:

  • Assessment: A thorough evaluation of the situation to determine the appropriate immediate response.
  • Intervention: Direct support from trained crisis management professionals, including potential involvement from emergency services (police, ambulance, etc.).
  • Secondary Response: If necessary, the institution will liaise with external agencies, such as emergency mental health responders or law enforcement, to manage the crisis effectively.
  • Case Management: Ongoing support and coordination for affected students, including follow-up reporting and services.
  • Post-Incident Responsibilities: Ensuring that students receive continued support and resources following the crisis, including counseling services and referrals.

Crisis Communication Plan

In a crisis, clear and effective communication is essential. The College will ensure that:

  • All relevant staff are informed of the incident and their roles.
  • Regular updates are provided to students and staff, as necessary, ensuring transparency while respecting privacy laws.
  • Information will be shared in multiple formats (email, website, phone) to ensure accessibility.

Trauma-Informed Approach

Our response will always be trauma-informed, recognizing the lasting impact of trauma on an individual’s mental and emotional well-being. We will create an environment of healing and recovery, ensuring that any response and support provided does not inadvertently re-traumatize the individual. This includes providing appropriate services tailored to the specific needs of the affected person.

Support for International Students

International students may face unique challenges during a crisis due to language barriers, cultural differences, or separation from family and community. To ensure they receive the support they need, the institution will:

  • Offer first language support when necessary.
  • Ensure that all students are informed of available crisis management resources during new student orientation and through ongoing communication channels.
  • Assign a specific staff member to assist international students during a crisis, facilitating their access to appropriate support.

Awareness and Access to Policy

This policy is publicly available on the institution’s website and is accessible to all students, staff, faculty, and visitors. Students are encouraged to familiarize themselves with this policy and know how to report and respond to critical incidents.

Ongoing Training and Improvement

To ensure an effective and compassionate response to all critical incidents, the institution will provide regular training for staff, including how to recognize and support students in crisis, and will review and update the crisis management processes as needed.
Additionally, crisis response drills will be conducted periodically to test the effectiveness of the Critical Incident Response Team and the broader emergency management plan. This will allow the College to adapt to emerging challenges and improve crisis response strategies.

 

All assignments and final course grades may be appealed by individual students, as per the procedure outlined in this policy.

Procedure

  1. If a student disagrees with a grade received and can provide evidence that a higher grade is warranted, they should first discuss with their course instructor, no later than five (5) business days after receiving the grade. The instructor will verify the grade to ensure that no error has been made and, if warranted, assign a different grade. All reasonable steps should be taken by the student to resolve a grade dispute with the instructor before pursuing the formal appeal process as follows:
    1. If the matter remains unresolved, the student shall submit a request for grade appeal in writing to the Director, Greystone College Programs, along with any evidence supporting the reasons for the appeal. The student must submit this formal written appeal request within five (5) business days of the student’s discussion with the instructor. In no cases will a formal appeal request be accepted beyond ten (10) business days after the receipt of the grade.
    2. The Director, Greystone College Programs will obtain a copy of the assignment or exam in question from the instructor. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignment or exam. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.
    3. The Director, Greystone College Programs will provide a student with the decision within five (5) business days of the appeal.
  2. In the case of a final grade appeal for the entire course, the Director, Greystone College Programs will obtain the complete student file containing all course assessments. The evidence will be carefully examined and another instructor within the same program will be assigned to re-grade the assignments or exam. If a student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained. The new grade will be considered final and cannot be appealed.

    The decision on the grade appeal for the entire course will be provided to the student in writing within fifteen (15) business days after receiving the student’s appeal.

 

This policy is applicable to Greystone College Montreal only.

Graduation Policy (Greystone College Montreal)

The College makes every effort to ensure that all equipment and facilities are properly maintained, and that all required safety equipment is in working order. Any concerns or issues regarding health and safety must be reported to a senior campus administrator, such as the Student Services Manager.

RESPONSIBILITIES AND PROCEDURES

Management
  • Provide safe working conditions and practices on the campus at all times and off-campus during organized College activities.
  • Ensure all employees are trained in safe work procedures and comply with the applicable health and safety regulations.
  • Provide timely orientation to employees and students on the health and safety requirements, procedures, and guidelines, and provide the necessary resources to maintain safety standards.
  • Immediately report any work-related accidents and injuries to the related authorities as identified below in the section “Reporting of Accidents, Incidents, Injuries, and Safety Concerns”.
  • Conduct regular inspections of the workplace to ensure safe working conditions.
Instructional and Support Staff
  • Know and follow the health and safety requirements, procedures, and guidelines for their specific work area, as noted in the Global Policy Manual.
  • Ensure that students, workers, contractors, and volunteers in their area comply with safe work practices.
  • Report any accidents, injuries, incidents, unsafe acts, or conditions to their immediate supervisor without delay.
Students
  • Comply with all of the College’s health and safety requirements, procedures, and guidelines.
  • Immediately report any accident, injury, or hazardous work practice or condition to their instructor or senior campus administrator.
Reporting of Accidents, Incidents, Injuries, and Safety Concerns

All accidents, incidents, injuries, potential safety hazards, safety suggestions, and other health and safety-related issues must be reported to the senior campus administrator, such as the Student Services Manager.

In case of an injury, outside emergency response agencies (911) should be contacted when required. If the injury does not require immediate medical attention, a report must still be completed in case medical treatment is needed at a later time and to ensure that any existing safety hazards are corrected.

First Aid

Any individual who requires first aid assistance should inform the senior campus administrator. In the event of a medical emergency that poses an imminent danger, call 911 first and then notify the senior campus administrator.

Mental Health & Student Support Program

Greystone College offers free counseling through a third-party provider to support international students. For more details, students may contact Student Services or refer to Student Connect (student portal).

 

Greystone College is committed to providing equal educational opportunities to all students, including those with disabilities. In addition, it is committed to addressing the physical, systemic, technological, and attitudinal barriers that can limit the inclusion of students with disabilities.

Greystone College undertakes the responsibility to ensure that all students with disabilities obtain services and/or accommodations related to their needs. As such, the College has established Student Services as the department responsible for carrying out these services. While Student Services is responsible for implementing these services on the College’s behalf, this responsibility is shared by the entire Greystone community including faculty, staff, administration, and students. All parties have specific responsibilities to ensure this mission is met.

It is the responsibility of the student to:

  • Self-disclose and request accommodations from the Student Services Department.
  • Book an appointment with Student Services as soon as possible (preferably as soon as they are accepted into Greystone College).
  • Provide appropriate documentation to justify their needs.
  • Sign consent forms at the start of each school year.
  • Schedule each accommodation with sufficient notice.
  • Self-advocate by speaking to appropriate faculty and staff to put their determined accommodations into place.
  • Collaborate with the Student Services Department and with faculty to be an active participant in their success.
  • Inform Student Services of any changes required regarding accommodation needs.

It is the responsibility of faculty and staff to:

  • Create a discrimination-free learning environment that respects students with disabilities.
  • Collaborate with students registered with the Student Services Department.
  • Collaborate with the staff of the Student Services Department to participate actively in students’ success.
  • Encourage students to self-advocate regarding their disability and the impact it has on their learning to facilitate ongoing dialogue.
  • Respect and implement the accommodations outlined by the Student Services Department.
  • Speak to the staff of the Student Services Department should they have any concerns regarding the implementation of the outlined accommodations.
  • Refer to the Student Services Department students who they suspect require accommodations.
  • Respect student confidentiality in all communication and interactions.

It is the responsibility of Student Services to:

  • Meet with students to collect appropriate documentation pertaining to their disabilities.
  • Review documentation to determine whether a student is eligible for accommodations.
  • Make decisions regarding accommodations on a case-by-case basis in consultation with the student and with an understanding of the nature of the disability and related course objectives, as well as the Greystone College environment.
  • Consult with other members of the Greystone community (ex. Facilities, Security) to discuss the implementation of complex accommodations.
  • Advise faculty of accommodations to which their students are entitled.
  • Facilitate one-on-one academic and mental health support to registered students.
  • Facilitate exam accommodations, if required.
  • Respect student confidentiality in all communication and interactions.
  • Advocate for students if the accommodations are not being followed.
  • Work towards increasing awareness regarding disability in the aim of reducing stigma.
  • Work towards making Greystone College a more accessible institution for students with disabilities.

 

 

Greystone College is committed to maintaining the highest standards of academic honesty and integrity, which are essential for fostering a culture of trust, respect, and intellectual growth within our community.

In line with these principles, our Plagiarism and Academic Honesty Policy serves as a guiding framework to ensure that all members of our college community, including students, faculty, and staff, understand their responsibilities and obligations regarding originality, attribution, and ethical conduct in academic endeavors.

DEFINITION OF PLAGIARISM

Plagiarism is the act of presenting, whether intentionally or unintentionally, someone else's words or ideas as one's own without proper attribution in any educational context. This encompasses copying from published sources, utilizing internet materials without acknowledgment, or passing off another student's work as original.

Deliberate plagiarism is considered a serious offense and may result in failing the course. It is imperative to cite all external sources used in academic work according to the format specified by the instructor.

Self-plagiarism occurs when a student submits previously completed work, for which they have already received a grade in another course. In any Greystone College program or course, self-plagiarism is not allowed.

Plagiarism includes, but is not limited to, the following:

  • Direct Copying: Submitting an essay or assignment where entire paragraphs or sections are copied verbatim from a website, book, or another student's work without proper citation.
  • Paraphrasing Without Attribution: Rewriting someone else's ideas in your own words without acknowledging the original source. Even if the wording is changed, the underlying concept remains the same.
  • Using Uncredited Sources: Incorporating information, data, or ideas from sources such as online articles, journals, or books without providing proper citation or acknowledgment.
  • Self-Plagiarism: Submitting a paper or project that you previously submitted for another course without permission or acknowledgment.
  • Purchasing Essays:: Paying someone else to write an essay or assignment and submitting it as your own work.
  • Fabricating Sources or Data: Inventing or altering sources or data to support your arguments or conclusions in a research paper or project.
  • Collaborative Plagiarism: Working with others on an assignment meant to be completed individually and submitting identical or nearly identical work as your own without attribution.
  • Improper Citation: Failing to properly cite sources used in your work according to the required citation style (e.g., APA, MLA, Chicago).
  • Incomplete Paraphrasing: Paraphrasing a source but retaining too much of the original wording or sentence structure without proper attribution.
  • Misleading Attribution: Incorrectly attributing ideas, quotes, or data to a source other than the one from which they were obtained, either intentionally or unintentionally.

Greystone College provides education and training to students on the importance of academic integrity, proper citation practices, and the consequences of plagiarism.

The instructors may utilize plagiarism detection software to review student submissions for originality.

USE OF ARTIFICIAL INTELLIGENCE (AI)

Artificial Intelligence (AI) tools offer invaluable support in various aspects of academic work, from conducting research and data analysis to generating insights and enhancing creativity.

If the instructor does not allow the use of ChatGPT and/or similar generative AI tools to complete the assignments or projects, then utilizing these tools would constitute academic misconduct.

Conversely, if the instructor allows their use, it is imperative for instructors to outline the limitations and expectations for acknowledgment, ensuring that students adhere to these guidelines.

However, if the instructor has not addressed the use of such tools, it is likely considered prohibited under the umbrella of unauthorized means to complete coursework.

Students should not assume that all available technologies are permissible and should seek clarification from their instructor if unsure about the permissibility of AI tools or any other tool.

CONSEQUENCES OF PLAGIARISM OR ACADEMIC DISHONESTY

If a student is found to have plagiarized, consequences may include, but are not limited to, the following:

  • A failing grade on the assignment.
  • A failing grade in the course.
  • Academic probation.
  • Suspension or dismissal (expulsion) from the college.

REFERENCES

ChatGPT Q&A - Academic Integrity at UBC. (2023, September 18). Academic Integrity at UBC.
https://academicintegrity.ubc.ca/chatgpt-faq/

University of Manitoba - Academic Integrity. (n.d.). University of Manitoba. https://umanitoba.ca/student-supports/academic-supports/academic-integrity

Using Generative AI. (n.d.). https://www.sfu.ca/students/enrolment-services/academic-integrity/using-generative-ai.html

The author generated this document in part with ChatGPT 3.5, a language- or image-generation model. Upon generating the draft, the author reviewed, edited, and revised it to their own liking and takes ultimate responsibility for the content of this document. Sharing & Publication Policy (openai.com)

 

While on the premises, in an online environment, or during activities or events hosted by Greystone College, the following behaviors are prohibited:

  • Discrimination
    Discrimination occurs when a person, or group of people, is treated less favorably than another person or group, based on a person’s race, color, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, age, sex, sexual orientation, gender identity or expression, or any other protected classification in accordance with applicable legislation.
  • Harassment and Bullying
    Harassment and bullying are repeated, and unreasonable behavior(s) directed towards a person or group of people that creates a risk to health and safety, and/or creates a toxic environment. Repeated behavior refers to the persistent nature of the behavior and can involve a range of behaviors over time. Unreasonable behavior will be considered to have taken place if a reasonable person, having considered the circumstances, ought to have known that such behavior was unwelcome. A toxic environment refers to behavior that intimidates, humiliates, isolates, victimizes, threatens, and/or discriminates against a student or an employee.
  • Violence
    Violence is any threatened, attempted, or actual conduct that causes or could cause physical injury. It includes any threatening statement or behavior that gives an individual reasonable cause to believe that they may be at risk of injury.

Procedure

If under any circumstances, a prohibited activity occurs, the following outlines the procedure for reporting, addressing, and remedying the activity:

  • If a student feels they have been subjected to discrimination, harassment, bullying or violence, they should initially discuss their concerns with the person responsible for the conduct to let them know the behavior is unwelcome, if appropriate and safe to do so.
  • If the student does not feel comfortable approaching the person responsible, they shall report their complaint in writing to the Director, Greystone College Programs.
  • After receiving the complaint, the Director will meet with the individual(s) to understand the nature of the complaint and investigate further, if necessary.
  • A remedial action will be determined based on the findings of the investigation and provided in writing. Remedial action may include:
    • Mediation between the involved parties
    • Formal warning
    • Probationary period, subject to ongoing respectful and professional behavior
    • Immediate dismissal
  • In case of a formal warning, probation or dismissal, the College will initiate the appropriate procedures as per the Student Dismissal Policy.

 

Greystone College’s Sexual Violence & Misconduct policy defines sexual violence and misconduct and outlines training, reporting, investigative, and disciplinary responses to complaints and reports made by students, staff or faculty about incidents that take place on campus, at Greystone College events, or that involve the Greystone College community.

Our full sexual violence and misconduct policies can be reviewed under the following links:

Greystone College Montréal Sexual Violence Policy

Greystone College Toronto Sexual Violence Policy

Greystone College Vancouver Sexual Misconduct Policy

Greystone College is committed to taking all reasonable measures to support students in successfully completing their programs. Within this framework, the College strives to ensure that all students are treated fairly and equitably.

Students who fail to uphold the academic and ethical standards of the College—both for themselves and in their interactions with others—may face disciplinary action, up to and including dismissal. While the College generally seeks to resolve issues through progressive steps such as verbal and written warnings or suspension, dismissal may be applied when necessary.

If Greystone College determines that the integrity, safety, or wellbeing of its community—including students, staff, clients, and visitors—is at risk, dismissal may be enforced at any stage, at the College’s discretion.

Grounds for Dismissal / Student Code of Conduct

Greystone College may dismiss a student from a program on any of the grounds listed below. While the list is not exhaustive, it aims to give students an understanding of behaviors warranting disciplinary action. Specific examples of unacceptable behavior are included; however, students should be aware that their behavior may still be against the Code of Conduct even if it is not on the list.

The grounds for dismissal include engaging in, attempting to engage in, or assisting others to engage in any of the actions described below:

Academic Dishonesty

  • Cheating, plagiarism, unapproved collaboration, or unauthorized use of AI in classwork or exams.
  • Reusing previously submitted work for credit in another course.
  • Accessing exams or assessments without permission.
  • Sharing or posting course materials online without authorization (e.g., instructor notes, assignments, exams).

Academic Failure

  • Not meeting the academic standards outlined in the Academic Standing Policy.

Attendance

  • Not meeting the required attendance as outlined in the Attendance Policy.

Disruption or Interference

  • Disrupting classes or online learning environments.
  • Not following directions from instructors or school staff.
  • Misleading, obstructing, or interfering with staff performing their duties.

Non-Compliance with Policies

  • Violating school policies, procedures, or standards.
  • Refusing to provide required documentation (e.g., medical insurance, study permits)
  • Ignoring communication from ILSC-Vancouver staff or administration.

Fraud or False Information

  • Providing false or misleading information to school staff.
  • Forging or altering documents (e.g., medical notes)
  • Misusing official school documents or the school’s name or logo.

Harassment or Discrimination

  • Discrimination or hateful conduct and remarks based on race, religion, gender identity, disability, sexual orientation, or other protected grounds under the provincial Human Rights Code.

Misconduct Against Others

  • Disrespecting or mistreating students or staff.
  • Engaging in abusive, threatening, harassing, or discriminatory behavior (including online).
  • Using physical or verbal violence or threats.

Misconduct Against Property

  • Stealing or attempting to steal.
  • Damaging or vandalizing school property.

Outstanding Fees

  • Not paying tuition or other required fees, as outlined in the student enrolment contract.

Substance Use and Smoking

  • Using or possessing alcohol, cannabis, or illegal substances on campus, in any amount.
  • Being under the influence while on campus.
  • Smelling strongly of cannabis or other substances while attending class.
  • Possessing drug-related items (e.g., joints, vapes) on campus.
  • Smoking or vaping on school property.

Dangerous Substances and Objects

  • Bringing hazardous or harmful items to campus.
  • Possessing weapons or substances that can cause harm or damage.

Unauthorized Use of Facilities, Equipment or Services

  • Recording others without permission, including lectures, demonstrations, presentations or conversations.
  • Tampering with fire safety, security or emergency equipment.
  • Entering or remaining on school property without authorization.
  • Using school equipment, facilities, or systems without permission, or in a way that breaks rules or causes disruption.

Contravention of Other Laws and Policies

  • Breaking any other Canadian laws or any other federal, provincial, or municipal statute or regulation.
  • Engaging in any other behavior that harms the school, students, or staff.

Dismissal Procedure

Intermediate Measures

Prior to dismissal, depending on the severity and nature of the situation, ILSC - Vancouver may take intermediate steps at its discretion.

These measures may include informal verbal or written warnings, coaching to help the student improve their behavior or performance, suspension, or other actions deemed appropriate and necessary.

Formal Disciplinary Steps

If the issue persists or is more serious in nature, the following disciplinary steps will apply:

  • Step 1. Formal Warning
    A Formal Warning letter will be issued to the student, detailing the misconduct, outlining any required corrective actions, and explaining the potential consequences of future violations.
  • Step 2. Final Warning and Probation
    If the misconduct persists, a Final Warning and Probation letter will be issued to the student. This letter will outline the consequences of ongoing non-compliance and clearly specify the terms and conditions of the probation period.
  • Step 3. Notice of Dismissal
    If the student fails to meet the conditions of the final warning and probation, the school will issue a Notice of Dismissal. At this stage, the student’s enrolment contract will be terminated.

Note: Depending on the severity of the violation, the school reserves the right to proceed directly to dismissal without progressing through all steps listed above.

Refunds and Financial Obligations

Following dismissal, the school will calculate any tuition refund or outstanding fees in accordance with the Tuition Refund Policy.

  • If a refund is due, it will be issued within 30 calendar days of the dismissal notice.
  • If tuition or other fees are outstanding, the school will initiate a collection process.

Recordkeeping

All documents related to student dismissal will be retained in the student’s file in accordance with institutional records management policies.

Appeals

Students wishing to appeal their dismissal may do so by following the procedures outlined in the institution’s Dispute Resolution Policy.

Greystone College is committed to taking all reasonable measures to support students in successfully completing their programs. Within this framework, the College strives to ensure that all students are treated fairly and equitably.

Students who fail to uphold the academic and ethical standards of the College—both for themselves and in their interactions with others—may face disciplinary action, up to and including expulsion. While the College generally seeks to resolve issues through progressive steps such as verbal and written warnings or suspension, expulsion may be applied when necessary.

If Greystone College determines that the integrity, safety, or wellbeing of its community—including students, staff, clients, and visitors—is at risk, expulsion may be enforced at any stage, at the College’s discretion.

Grounds for Expulsion / Student Code of Conduct

Greystone College may expel a student from a program on any of the grounds listed below. While the list is not exhaustive, it aims to give students an understanding of behaviors warranting disciplinary action. Specific examples of unacceptable behavior are included; however, students should be aware that their behavior may still be against the Code of Conduct even if it is not on the list.

The grounds for expulsion include engaging in, attempting to engage in, or assisting others to engage in any of the actions described below:

Academic Dishonesty

  • Cheating, plagiarism, unapproved collaboration, or unauthorized use of AI in classwork or exams.
  • Reusing previously submitted work for credit in another course.
  • Accessing exams or assessments without permission.
  • Sharing or posting course materials online without authorization (e.g., instructor notes, assignments, exams).

Academic Failure

  • Not meeting the academic standards outlined in the Academic Standing Policy.

Attendance

  • Not meeting the required attendance as outlined in the Attendance Policy.

Disruption or Interference

  • Disrupting classes or online learning environments.
  • Not following directions from instructors or school staff.
  • Misleading, obstructing, or interfering with staff performing their duties.

Non-Compliance with Policies

  • Violating school policies, procedures, or standards.
  • Refusing to provide required documentation (e.g., medical insurance, study permits)
  • Ignoring communication from ILSC-Vancouver staff or administration.

Fraud or False Information

  • Providing false or misleading information to school staff.
  • Forging or altering documents (e.g., medical notes)
  • Misusing official school documents or the school’s name or logo.

Harassment or Discrimination

  • Discrimination or hateful conduct and remarks based on race, religion, gender identity, disability, sexual orientation, or other protected grounds under the provincial Human Rights Code.

Misconduct Against Others

  • Disrespecting or mistreating students or staff.
  • Engaging in abusive, threatening, harassing, or discriminatory behavior (including online).
  • Using physical or verbal violence or threats.

Misconduct Against Property

  • Stealing or attempting to steal.
  • Damaging or vandalizing school property.

Outstanding Fees

  • Not paying tuition or other required fees, as outlined in the student enrolment contract.

Substance Use and Smoking

  • Using or possessing alcohol, cannabis, or illegal substances on campus, in any amount.
  • Being under the influence while on campus.
  • Smelling strongly of cannabis or other substances while attending class.
  • Possessing drug-related items (e.g., joints, vapes) on campus.
  • Smoking or vaping on school property.

Dangerous Substances and Objects

  • Bringing hazardous or harmful items to campus.
  • Possessing weapons or substances that can cause harm or damage.

Unauthorized Use of Facilities, Equipment or Services

  • Recording others without permission, including lectures, demonstrations, presentations or conversations.
  • Tampering with fire safety, security or emergency equipment.
  • Entering or remaining on school property without authorization.
  • Using school equipment, facilities, or systems without permission, or in a way that breaks rules or causes disruption.

Contravention of Other Laws and Policies

  • Breaking any other Canadian laws or any other federal, provincial, or municipal statute or regulation.
  • Engaging in any other behavior that harms the school, students, or staff.

Expulsion Procedure

Intermediate Measures

Prior to dismissal, depending on the severity and nature of the situation, ILSC - Vancouver may take intermediate steps at its discretion.

These measures may include informal verbal or written warnings, coaching to help the student improve their behavior or performance, suspension, or other actions deemed appropriate and necessary.

Formal Disciplinary Steps

If the issue persists or is more serious in nature, the following disciplinary steps will apply:

  • Step 1. Formal Warning
    A Formal Warning letter will be issued to the student, detailing the misconduct, outlining any required corrective actions, and explaining the potential consequences of future violations.
  • Step 2. Final Warning and Probation
    If the misconduct persists, a Final Warning and Probation letter will be issued to the student. This letter will outline the consequences of ongoing non-compliance and clearly specify the terms and conditions of the probation period.
  • Step 3. Notice of Dismissal
    If the student fails to meet the conditions of the final warning and probation, the school will issue a Notice of Dismissal. At this stage, the student’s enrolment contract will be terminated.

Note: Depending on the severity of the violation, the school reserves the right to proceed directly to dismissal without progressing through all steps listed above.

Refunds and Financial Obligations

Following dismissal, the school will calculate any tuition refund or outstanding fees in accordance with the Tuition Refund Policy.

  • If a refund is due, it will be issued within 30 calendar days of the dismissal notice.
  • If tuition or other fees are outstanding, the school will initiate a collection process.

Recordkeeping

All documents related to student dismissal will be retained in the student’s file in accordance with institutional records management policies.

Appeals

Students wishing to appeal their dismissal may do so by following the procedures outlined in the institution’s Dispute Resolution Policy.

Greystone College shall refund tuition and other fees paid under an enrolment contract according to the refund circumstances and regulations local to each Greystone College campus, as detailed below. Each campus refund policies and procedures are set by their relevant provincial governing body.

Tuition Refund Procedure

  • To receive a refund of any portion of tuition fees, a student must give Greystone College a written notice that they intend to withdraw from the program in which they have enrolled.
  • Campuses may determine specific procedures for such notification. 
  • All refunds will be in Canadian Dollars. 

Campus Specific Policies

Full Refunds

If a student has entered into a contract with Greystone College for a vocational program, the college shall refund all fees paid for the program in the following circumstances:

  • The contract is cancelled by a student, in writing, within two days of receiving a copy of the contract.
  • The college, while still operating, discontinues the program or the approval to provide the program is revoked before the student completes the program.
  • The college collects any fees for the program before the program is approved.
  • The college collects more than 20% of the total fees for the program, up to $500, before signing a contract with a student.
  • The college expels the student in a manner or for reasons that are contrary to the college’s expulsion policy.
  • The college does not provide a written evaluation of the student’s progress before half of the scheduled hours of instruction have taken place, for each 12-month or subsequent period.
  • The college or its representative make false or misleading written or verbal statements, disseminate false or misleading images or videos for the purpose of inducing a student or prospective student to enrol in a program or to enter into a contract with the college.
  • The contract does not include all the mandatory terms required.
  • A total of more than 10% of the program is taught by unqualified instructors.

Full refunds minus service fee

Greystone College shall give a refund of all fees paid for a vocational program, except the 20% of the total fees for the program or $500, whichever is less, in the following circumstances:

  • The student withdraws from the program before the program start date.
  • The student does not meet the program’s admission requirements before the program start date.
  • The college cancels the contract within the first 45 days of the program start because the student does not attend the first 14 days of classes.
  • The college is notified in writing by or on behalf of an international student before the program mid-point that the student has not been issued a student visa.

Partial refunds

Greystone College shall give a student a refund of the fees paid for a vocational program if:

  • The student withdraws from the program after the program start date, or
  • The student is expelled from the program for a reason permitted under the college’s expulsion policy.

Withdrawal/expulsion - programs up to 12 months in duration

  • Before the program mid-point - the college will retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid for the portion of the program delivered.
  • After the program mid-point - no refund is required.

Withdrawal/expulsion - programs longer than 12 months in duration

If a program is scheduled to be longer than 12 months, Greystone College shall give a refund for the initial 12-month and any subsequent period of the program as follows:

  • Before half of the scheduled hours of instruction have taken place for the period - the college will retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid for the portion of the program delivered for that period.
  • After half of the scheduled hours of instruction have taken place for the period – no refund is required.
  • If a period has not yet started at the time of the withdrawal or expulsion, the college shall give a refund of all fees paid for that period.

Refund of compulsory fees

Greystone College may only charge or collect compulsory fees for a program after the fees have been published by the Superintendent.

If the college collects a compulsory fee that has not been published by the Superintendent, a refund of the fee will be provided to the student upon written request.

No retention of refund

The college cannot deduct money from a refund a student is entitled to for a vocational program if the student owes money for other services or non-vocational programs offered by the college.

Timing of refunds

Greystone College is required to issue a fee refund within 30 days of a student giving a written notice of cancellation or withdrawal or 30 days of providing to a student a written notice of expulsion from the college.

If a student does not meet the admission requirements at the time the program begins, the college is required to issue a refund of fees within 30 days of the start of the program.

If a student does not attend the first 14 days of classes, the college can cancel the contract and must issue a refund within 45 days of the start of the program.

Currency

All refunds will be paid in Canadian Dollars.

Additional information regarding tuition refunds can be found in the following document – Private Career College Students’ Rights and Responsibilities at https://www.ontario.ca/page/private-career-college-students-rights-and-responsibilities

  • Collège Greystone can not request payment from a student prior to the start of the program, except for the payment of a registration fee.
  • Collège Greystone can not require payment to be made in less than two reasonably equal instalments. The due dates for the installments must be set so that, when calculated in weeks, they correspond to the start of each half of the program.
  • The student may, at any time and at his/her discretion, cancel the educational services contract by giving notice to that effect by registered mail. The contract will be cancelled upon receipt of the notice.
  • If the student cancels the contract before the program starts, Collège Greystone cannot demand payment exceeding $1,500 ($500 for Canadian citizens or permanent residents) or 10% of the total agreed-upon price for the educational services, whichever is lower, less the registration fee.
  • If the student cancels the contract after the program starts, the institution may demand only the following amounts from the student:
    1. the price of the services provided to the date of cancellation (calculated in weeks);
    2. as penalty, the amount of $1,500 ($500 for Canadian citizens or permanent residents) or 10% of the total agreed-upon price for the educational services, whichever is lower, less the registration fee.
  • Collège Greystone will issue a refund within 10 days of receiving a written notice of contract cancellation.
  • If the student becomes aware that they were admitted to the program in contravention of the provisions governing admission to the program, they may demand that the contract be annulled.

For information regarding cancellation of the Educational Services Contract and refunds of fees paid, see articles 70 to 75 of the Act Respecting Private Education Chapter E-9.1 (Legis Quebec).

 

Approved Programs – In-class, Combined Delivery, or Synchronous Distance Delivery Refund Due

Before program start date, institution receives a notice of withdrawal or provides a notice of dismissal:

  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date.
100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
  • More than seven days after student signed the enrolment contract, and
  • Before the program start date.
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

After the program start date, the institution provides a notice of dismissal or receive a notice of withdrawal (applies to all programs):

  • No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than solely asynchronous distance-education-only programs):

  • After the program start date, and up to and including 10% of instruction hours have been provided.
Institution may retain up to 10% of tuition paid or payable under a contract.
  • After the program start date, and after more than 10% but before 30% of instruction hours have been provided.
Institution may retain up to 30% of tuition paid or payable under a contract.
  • After the program start date, and after more than 30% but before 50% of instruction hours have been provided.
Institution may retain up to 50% of tuition paid or payable under a contract.
  • After the program start date, and after more than 50% of instruction hours have been provided.
No refund due

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous distance education):

  • A student does not attend the first 30% of the program.
Institution may retain up to 50% of the tuition paid under a contract.

Institution receives a refusal of study permit (applies to international students requiring a study permit):

  • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
    1. The program start date in the most recent Letter of Acceptance
    2. The program start date in the enrolment contract
  • Student has not requested additional Letter(s) of Acceptance.
100% tuition and all related fees, other than application fee.
Approved Programs – All Delivery Methods Refund Due

Student enrolled in a program without having met the admission requirements for the program

  • If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.
100% tuition and all related fees, including application fees.

Institution does not provide a work experience

  • The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.
100% tuition and all related fees, other than application fees.

Fees charged for textbooks and other course materials will be refunded if the student does not receive these course materials and the student withdraws, is dismissed, or does not attend any of the first 30% of the hours of instruction of the program.

The institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).

This policy applies to all co-op and practicum programs, except TESOL programs. The practicum policy for TESOL programs is dictated by separate governing bodies and is not outlined in this document.

Policy

A work experience (WE) is part of a program in which a student applies and practices skills and knowledge learned in the program in a work-place setting. It is provided by a host organization in a formal agreement with the institution. The work performed by the student must be relevant to the learning objectives of the program. The student must be supervised by a person who is employed or retained by the host organization and who is qualified in a career occupation relevant to the program the student is taking.

Definitions

Co-operative Placement (Co-op)means a type of work experience component that consists of not more than 50% of the total hours of the program. Co-op placements for Greystone College Vancouver programs are paid, while for Greystone College Toronto programs, they may be either paid or unpaid.

Practicum Work Placement: Currently, practicum placements apply only to the Attestation of College Studies, International Business Management in Montréal. Practicum placements are unpaid. 

Number of Hours for Work Experience

The length of the work experience component varies according to the program of study. The following tables highlight the required hours for the various programs at the Vancouver, Toronto, and Montreal campuses.

 

VANCOUVER PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
720 hours within 24 weeks
Evening Schedule:
720 hours within 36 weeks
Diploma in International Business Management Co-op
Morning Schedule:
720 hours within 24 weeks
Afternoon or Evening Schedule:
720 hours within 36 weeks
Diploma in Project Management
Morning Schedule:
NA
Evening Schedule:
1000 hours within 50 weeks

CUSTOMER SERVICE/HOSPITALITY PROGRAMS

Diploma in Customer Service Co-op
Morning Schedule:
720 hours within 24 weeks
Afternoon or Evening Schedule:
720 hours within 36 weeks
Diploma in Hospitality Operations Co-op
Morning Schedule:
720 hours within 24 weeks
Evening Schedule:
720 hours within 36 weeks

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: Social Media Professional Co-op
Morning Schedule:
720 hours within 24 weeks
Afternoon or Evening Schedule:
720 hours within 36 weeks
Diploma in Digital Marketing: Website Management and Design Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
720 hours within 36 weeks
Diploma in Digital Marketing: Digital Marketing Professional Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
1080 hours within 54 weeks

TECH PROGRAMS

Diploma in Data Analytics
Morning Schedule:
450 hours within 20 weeks
Evening Schedule:
NA
Diploma in Front End Development
Morning Schedule:
NA
Evening Schedule:
600 hours within 30 weeks
Diploma in Full Stack Development
Morning Schedule:
NA
Evening Schedule:
960 hours within 48 weeks

 

TORONTO PROGRAMS

BUSINESS PROGRAMS

Diploma in Business Communications Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks
Diploma in International Business Management Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks

HOSPITALITY PROGRAMS

Certificate in Hospitality Skills Co-op
Morning Schedule:
252 hours within 12 weeks
Evening Schedule:
NA
Diploma in Customer Service Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
840 hours within 40 weeks
Diploma in Hospitality Operation Co-op
Morning Schedule:
524 hours within 24 weeks
Evening Schedule:
NA

DIGITAL MARKETING PROGRAMS

Diploma in Digital Marketing: Social Media Professional Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
840 hours within 40 weeks 
Diploma in Digital Marketing: Website Management and Design Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
840 hours within 40 weeks
Diploma in Digital Marketing: Digital Marketing Professional Co-op
Morning Schedule:
NA
Afternoon or Evening Schedule:
1260 hours within 58 weeks

 

MONTRÉAL PROGRAMS

BUSINESS PROGRAMS

Attestation of College Studies, International Business Management Practicum
Morning Schedule:
300 hours within 20 weeks
Afternoon or Evening Schedule:
300 hours within 20 weeks

DIGITAL MARKETING PROGRAMS

Attestation of College Studies, Digital Marketing Specialist Practicum
Morning Schedule:
NA
Evening Schedule:
300 hours within 20 weeks

 

DURING THE FIRST MONTH OF STUDIES

  1. Co-op Orientation: The Co-op Department will host an orientation session within the first week of the program. This session will cover the work experience objectives, placement process, performance expectations, and reporting procedures. Students will also be introduced to the required administrative forms. The orientation aims to equip students with the essential information and resources needed to succeed during their work experience.
  2. Workplace Skills and Tools Course: Each program begins with a Workplace Skills and Tools course that prepares students for the Canadian workplace. The course covers essential skills such as communication, teamwork, and time management, while also providing support in preparing resumes and cover letters that meet industry standards. Students will have the chance to practice job interviews to build confidence. This foundational training ensures that once a placement is secured, the students are well-prepared to succeed and make the most of their work experience.
  3. One-on–one Meetings with a Co-op Advisor: Each student will be assigned a dedicated Co-op Advisor who will provide guidance and support throughout the entire work experience term, from start to finish. Students will be invited to meet with their assigned Advisor early in the process to discuss their career interests, skills, and suitability for various work experience opportunities.

REQUREMENTS FOR PARTICIPATION IN THE WORK EXPERIENCE COMPONENT

To participate in the work experience component, students must meet the following requirements:

  1. Completion of Required Academic Courses: Students must have successfully completed all required academic courses. Exceptions may be considered under extenuating circumstances at the discretion of the Director, Greystone College Programs.
  2. Submission of a Canadian-Standard Resume: A resume that meets Canadian standards must be submitted at least two months before the scheduled start date of the work experience.
  3. Full Payment of Tuition & Fees: Tuition & fees must be paid in full prior to the commencement of the work experience.
  4. Valid Study and Co-op Work Permits: The student must hold a valid Study Permit and a Co-op Work Permit that cover the entire duration of the program.
  5. No Authorized Leave: If the student is on an authorized leave, they will not be eligible to begin the co-op work experience until they return to their studies.

ACTIONS TO TAKE TO COMMENCE WORK EXPERIENCE PLACEMENT

  1. About two months before the Co-op start date, the Co-op Advisor will email the student to discuss the upcoming placement. Prior to this meeting, students must submit an updated resume to help the Advisor review their qualifications and skills, ensuring a focused and productive discussion on potential placements.
  2. The Co-op Advisor will collaborate with various host organizations to identify suitable placements for students. Once a match is found, the Advisor will arrange an interview between the student and the host to assess the fit for the role and allow the student to demonstrate their qualifications.
  3. The Co-op host has the right to accept or decline a student for placement. Students should thoroughly prepare for the interview by reviewing job requirements, researching the company, and practicing common interview questions. If needed, they can contact their Co-op Advisor for support with interview techniques and professional presentation. Proper preparation will enhance students' chances of making a strong impression and securing the placement.
  4. Students may actively seek their own placements; in such cases, the College will ensure that the placement complies with the Ministry’s work experience standards.
  5. Greystone College is not expected to accommodate a student who refuses, for no valid reason, a work experience placement that meets the Ministry’s work experience standards.
  6. Once the student is accepted for placement, the Co-op Advisor will directly coordinate with the host organization to confirm the official start date and prepare the Work Experience Agreement.
  7. The Work Experience Agreement, outlining the terms, role, responsibilities, and duration of the placement, will be signed by the College, host organization, and student. Once signed by the student and host, it must be promptly submitted to the Co-op Advisor. A copy of the signed agreement will be provided to the student before the placement begins.

MONITORING AND EVALUATION OF STUDENT DURING WORK EXPERIENCE

The Co-op Advisor will ensure monitoring of the student during the work experience placement, including reviewing whether the student is attending and meeting the learning objectives of the program.

Monthly Monitoring and Attendance Report

  1. During the work experience, the student must submit a Monthly Monitoring Report through the Learning Management System (Moodle). The Attendance Record must be submitted at the end of each week.
  2. The Co-op Advisors will thoroughly review each report to ensure that the student is meeting the program's requirements and learning objectives.
  3. If any issues or concerns are raised from the reports, the Co-op Advisor will promptly address them, offering guidance and support as needed to resolve any difficulties and ensure the student’s success in the placement.

Regular Feedback on Performance

  1. A qualified supervisor will regularly provide constructive feedback to the student regarding their performance, focusing on the program's learning objectives and the specific activities outlined in the work experience agreement.
  2. This feedback will be given in a timely manner to help the student track their progress and understand areas of strength as well as areas for improvement.
  3. The supervisor will ensure that feedback is offered consistently throughout the placement, reinforcing key learning points and addressing any performance issues promptly.
  4. This ongoing communication is essential for the student's development, allowing them to adjust and refine their skills as needed to meet the expectations of the placement and the program.

Written Evaluations

  1. Students will receive at least two written evaluations during their work experience: one midway through the placement and another at the end.
  2. The midway evaluation allows both the student and the host to assess progress, address any challenges, and make any necessary adjustments to ensure that the student is on track to meet the program’s learning objectives.
  3. The final evaluation, completed at the end of the placement, provides a comprehensive assessment of the student's overall performance, achievements, and areas for further development.
  4. These evaluations offer essential feedback that helps the student reflect on their experience and prepares them for future career opportunities.
  5. The evaluations, which will be conducted by the student's direct supervisor, must be submitted by the host organization directly to the Co-op Advisor.

WORK EXPERIENCE COMPLETION REQUIREMENTS 

  1. The work experience is deemed complete once all required hours have been successfully fulfilled and all necessary paperwork has been completed and submitted to the Co-op Advisor.
  2. This includes submitting any evaluations, reports, and forms that are necessary for documenting the student’s progress and performance throughout the placement.
  3. Once the Co-op Advisor has reviewed and confirmed that all requirements have been met, the student will be eligible to graduate and work experience will be officially considered complete.
  4. This process ensures that the student has fulfilled all the necessary criteria for successful completion of the program and is ready to move forward with their academic and professional development.

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