Please review our policies to understand your rights and responsibilities as a student at Greystone College. If any policy contained on the website conflicts with the policies contained in the student's Written Agreement, the student's signed Written Agreement will govern.
- Minimum age for enrolment is 18 years
- Successful completion of Year 10/12, or equivalent (such as High School/Secondary School) required for GREYSTONE COLLEGE programs
- Minimum English language requirements:
- For Certificate II qualifications: IELTS 4.0 (no band below 4); ILSC level B4
- For Certificate III qualifications: IELTS 4.5 (no band below 4); ILSC level I1
- For Certificate IV in Business qualifications: IELTS 5.0 (no band below 5.0); ILSC level I2
- For Other Certificate IV, Diploma and Advanced Diploma qualifications: IELTS 5.5 (no band below 5.0); ILSC level I3
- Pre-requisite conditions:
Diploma of Marketing and Communication
- Have completed the 6 core units from Cert IV MC, or
- Have two years equivalent full-time relevant work experience
Advanced Diploma of Leadership and Management
- Have completed a Diploma or Advanced Diploma from the BSB Training Package (current or superseded equivalent versions) or
- Have two years equivalent full-time relevant workplace experience in an operational or leadership role in an enterprise
You must, while in Australia and studying with GREYSTONE COLLEGE, notify GREYSTONE COLLEGE of your contact details including:
- your current residential address, mobile number (if any) and personal email address (if any);
- who to contact in emergency situations (and their contact details); and
- any changes to a) or b) above within seven (7) days of the change
You must also let the Department of Home Affairs know of any change of address.
Students are expected to start on the course commencement date of their Confirmation of Enrolment (CoE). Student visa holders who do not commence their course or make arrangements for an alternative start date within 2 weeks of their CoE start date will have their CoE processed as non-commenced.
GREYSTONE COLLEGE campuses are fully equipped with all the resources and facilities required to successfully undertake this program including computer labs, software, free WIFI, photocopiers, charging stations, and student lounge. It is highly recommended that you bring your own laptop (device) to enhance your campus experience.
In all of our programs, and as part of your Student Visa requirement, your timetable consists of 20 hours in total delivery, which combines 14 hours of in-class study and 6 hours of online study per week.
In order to get the maximum benefit from your study at Greystone College, you are expected to attend class regularly and on time. You need to attend at least 80% of your face to face classes each session, as part of the requirements of your Student Visa.
Please speak to your Student Advisor if you need permission for unavoidable or excessive absences.
For you to be able to complete the course successfully and attain the qualification at the end of your course, you're expected to attend face to face classes regularly and submit the required assignments online and within the due date. All units studied in this qualification will be assessed in at least 3 different ways. Assessments will consist of a mix of quizzes, projects, case studies, presentations, and questions.
All students must maintain satisfactory course progress. To achieve satisfactory course progress, you need to achieve competency in 50% or more of the subjects/course requirements during a study period. Students must meet the required academic progress in order to advance in their studies. Otherwise, students will be placed on Academic Probation. Continuous breach of this condition may lead to expulsion and reporting to the Department of Education/Department of Home Affairs. For more information, please refer to Greystone College’s Course Progress Policy available on the website.
Students obtaining a ‘Competent’ result for all units studied will be issued a nationally-recognised qualification. If a student does not complete all units within a full qualification, a Statement of Attainment will be issued for the units they have completed and in which they are deemed ‘Competent’.
GREYSTONE COLLEGE is committed to supporting all of its students in successfully completing their selected qualification/s. We conduct diagnostic testing of LLN to ensure we can support the student throughout their learning journey.
GREYSTONE COLLEGE understand the needs of international students and offers a range of services to support them.
GREYSTONE COLLEGE recognizes the right of its students to learn in a supportive environment. GREYSTONE COLLEGE embraces diversity in its student population. GREYSTONE COLLEGE strives to provide training and assessment which enable active participation and successful outcomes for students from diverse backgrounds, abilities and requirements. To achieve this, GREYSTONE COLLEGE provides access to information on training, assessment, and support services. If you have special training needs, please tell us so we can provide you with personal assistance. Your special training needs will remain private.
Download the latest PDF version: Student Code of Conduct and Dismissal Policy
Download the latest PDF version: Complaints and Appeals Policy
ILSC & Greystone College Australia: Complaint & Appeal Form – Fill in form
Fees must be paid in accordance with terms stated on the invoice and instalment plan on page 3 of this document.
Registration fees and accommodation placement fees are non-refundable after commencement and must be paid at the time the application is sent. All fees are non-transferrable.
Fees are transferrable between Greystone College campuses, but may not be transferred to another person.
Your information may be shared with the Australian government and designated authorities and, if relevant, the Tuition Protection Service (TPS).
The student will be deemed to have defaulted where a student cancels their course, does not start on the course commencement date, and/or fails to notify Greystone College in writing of any circumstances that may affect their enrollment or their ability to comply with the Terms of this Written Agreement.
Cancellations and withdrawals are subject to the conditions of the Greystone College’s Refund Policy.
Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.
If you choose to withdraw from Greystone College, you must give Greystone College written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).
You must leave Greystone College on the date you have agreed to withdraw.
Percentage of program completed = (total number of days completed) ÷ (total number of days in program) X 100%. Weekends are not included in this calculation.
Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.
Greystone College will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.
Students may apply for a refund by completing a withdrawal/cancellation form and submitting it to Greystone College at the time of cancellation. Refunds are processed within 4 weeks of receiving the notice/request from the student.
Refunds will normally be given when students cancel, according to the table below but no refund will be given to students who are expelled for breaching the college’s policies, unacceptable behavior or non-compliance with visa conditions.
All bank charges incurred for refunds to be paid by the beneficiary.
In the event of a program cancellation by Greystone College, all fees will be refunded within 2 weeks.
In the event of the school defaulting, the Refund Policy does not apply. Such a situation is covered by the ESOS Act 2000 and the ESOS Regulations 2019. (www.legislation.gov.au/Details/C2018C00210)
Tuition Refund Policy
| BEFORE YOUR PROGRAM STARTS | ||
|---|---|---|
| YOUR REFUND | WHEN YOU MUST CANCEL | ILSC CANCELLATION FEE |
| 75% (min.) | No authorization from Australian Immigration | 25% of total fees ($200 max.) |
| 75% (min.) | 0–7 days after making the contract | 25% of total fees ($400 max.) |
| 75% (min.) | 30 days or more before the program starts | 25% of total fees |
| 60% (min.) | 1–29 days before the program starts | 40% of total fees |
| AFTER YOUR PROGRAM STARTS | ||
| No refund will be given for notification of withdrawal which occurs after the start of the program | ||
ADDIDIONAL FEES
| REGISTRATION FEE | $240 (non-refundable) |
| MATERIALS FEES | $230 |
| MOODLE REOPENING FEE | $50 per assignment |
| WIRE TRANSFER | $18 |
| REPROCESSSING FEE FOR STUDENT VISAS | $100 |
| SECOND CAMPUS TRANSFER | $200 |
| SECOND CHANGE OF ENROLMENT | $100 |
| COE ADMINISTRATION & REISSUING FEE | $30/COE |
| ACCOMMODATION PLACEMENT & ADMINISTRATION FEE | $325 (non-refundable) |
| ACCOMMODATION CHANGE FEE | $150 |
| LATE PAYMENT OF TUITION FEES | $10/DAY, MAXIMUM $100 |
*Airport transfer fees and Accommodation fees vary depending on campus locations, booking duration and accommodation type. Fees may change without notice. Please see the current ILSC Pricelist for full details.
In the unlikely event that GREYSTONE COLLEGE is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
If GREYSTONE COLLEGE cannot deliver the course a student has paid for, the Tuition Protection Service (TPS) will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.
If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.
The terms and conditions of enrolment, as stated within this document, do not remove the right of the student to take action under Australia’s consumer protection laws. Students may opt for third party representation at any stages of dispute resolution.
Students must be aware of academic and attendance requirements, code of behaviour and other policies on discipline, access and equity, workplace health and safety, privacy, welfare and guidance. Students can access, read and must comply with GREYSTONE COLLEGE's polices provided in the Student Handbook.
If you are transferring to Greystone College from another provider before completing six months of your principal course of study, your enrolment is subject to the provision of a letter of release from the other education provider. Please refer to Greystone College’s Student Handbook.
RPL is a way of getting any previous relevant experience – working, training, volunteering, including activities in the community – formally recognized towards a qualification. The RPL process is available to all students. The RPL process is available to all students. Applications for RPL must be submitted either before you enroll or during the first term of study. Applications for RPL will only be accepted if:
- You are enrolled in an approved course; and
- The appropriate fee has been paid; and
- The application is made in the first term of study.
If you change courses, your RPL will be reviewed to ensure that it is still appropriate.
Credit Transfer applies if the student holds a Statement of Attainment for a Unit of Competency and this unit can be credited towards the qualification they are enrolled in. You will need statements of academic achievement to support your request for credit transfer. Credit Transfer only applies to the course you are enrolled in. If you change courses, your Credit Transfer will be reviewed to ensure that it is still appropriate.
All RPL and Credit Transfer applications must meet ESOS Act requirements when applied to Student Visa holders.
International students on a student visa must, as a condition of their stay, prior to coming to Australia either be covered or have paid for OSHC insurance. For information regarding costs and the type of cover, please visit the BUPA website (https://www.bupa.com.au/health-insurance/oshc).
Greystone College can also help you arrange Overseas Student Health Cover (student medical insurance) through our trusted insurance partners. Learn more about overseas student health cover.
Greystone college Australia VET students are not eligible for Homestay placements. Please inquire for Student Residence availability for accommodation needs
View our Accommodation Booking Policy.
Download the latest PDF version: Academic Integrity Policy
Download the latest PDF version: Responsible Use of Artificial Intelligence (AI) Policy
