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Policies

Your rights and responsibilities as a student at Greystone College Australia.

Please review our policies to understand your rights and responsibilities as a student at Greystone College. If any policy contained on the website conflicts with the policies contained in the student's Written Agreement, the student's signed Written Agreement will govern.

 

  • Minimum age for enrolment is 18 yearsMinimum age for enrolment is 18 years
  • Successful completion of Year 10/12, or equivalent (such as High School/Secondary School) required for GREYSTONE COLLEGE programs
  • Minimum English language requirements:
    • For Certificate II qualifications: IELTS 4.0 (no band below 4); ILSC level B4
    • For Certificate III qualifications: IELTS 4.5 (no band below 4); ILSC level I1
    • For Certificate IV in Business qualifications: IELTS 5.0 (no band below 5.0); ILSC level I2
    • For Other Certificate IV, Diploma and Advanced Diploma qualifications: IELTS 5.5 (no band below 5.0); ILSC level I3
  • Pre-requisite conditions:

Diploma of Marketing and Communication

  1. Have completed the 6 core units from Cert IV MC, or
  2. Have two years equivalent full-time relevant work experience

Advanced Diploma of Leadership and Management

  1. Have completed a Diploma or Advanced Diploma from the BSB Training Package (current or superseded equivalent versions) or
  2. Have two years equivalent full-time relevant workplace experience in an operational or leadership role in an enterprise

You must, while in Australia and studying with GREYSTONE COLLEGE, notify GREYSTONE COLLEGE of your contact details including:

  1. your current residential address, mobile number (if any) and personal email address (if any);
  2. who to contact in emergency situations (and their contact details); and
  3. any changes to a) or b) above within seven (7) days of the change

You must also let the Department of Home Affairs know of any change of address.

 

Students are expected to start on the course commencement date of their Confirmation of Enrolment (CoE). Student visa holders who do not commence their course or make arrangements for an alternative start date within 2 weeks of their CoE start date will have their CoE processed as non-commenced.

 

GREYSTONE COLLEGE campuses are fully equipped with all the resources and facilities required to successfully undertake this program including computer labs, software, free WIFI, photocopiers, charging stations, and student lounge. It is highly recommended that you bring your own laptop (device) to enhance your campus experience.

 

In all of our programs, you will build a timetable which combines 6 hours per week of online study and 14 hours per week of in-class study. The online study component includes exercises, discussion forums, and resources to help with assignments and to provide foundational academic and learning skills. In-class study schedules combine the core lecture with foundation skills and PASS classes availability. GREYSTONE COLLEGE closes on public holidays and there is no refund of course fees in respect of those days.

 

For you to be able to complete the course successfully and attain the qualification at the end of your course, you're expected to attend face to face classes regularly and submit the required assignments online and within the due date. If academic progress is unsatisfactory, your enrollment could be cancelled and you may be reported to the Department of Home Affairs for failure to meet your visa requirements. All units studied in this qualification will be assessed in at least 3 different ways. Assessments will consist of a mix of quizzes, projects, case studies, presentations, and questions.

All students must maintain satisfactory course progress. To achieve satisfactory course progress, you need to achieve competency in 50% or more of the subjects/course requirements during a study period. Students must meet the required academic progress in order to advance in their studies. Otherwise, students will be placed on Academic Probation. Continuous breach of this condition may lead to expulsion and reporting to the Department of Education/Department of Home Affairs. For more information, please refer to Greystone College’s Course Progress Policy available on the website.

Students obtaining a ‘Competent’ result for all units studied will be issued a nationally-recognised qualification. If a student does not complete all units within a full qualification, a Statement of Attainment will be issued for the units they have completed and in which they are deemed ‘Competent’.

 

GREYSTONE COLLEGE is committed to supporting all of its students in successfully completing their selected qualification/s. We conduct diagnostic testing of LLN to ensure we can support the student throughout their learning journey.

 

GREYSTONE COLLEGE understand the needs of international students and offers a range of services to support them.

 

GREYSTONE COLLEGE recognizes the right of its students to learn in a supportive environment. GREYSTONE COLLEGE embraces diversity in its student population. GREYSTONE COLLEGE strives to provide training and assessment which enable active participation and successful outcomes for students from diverse backgrounds, abilities and requirements. To achieve this, GREYSTONE COLLEGE provides access to information on training, assessment, and support services. If you have special training needs, please tell us so we can provide you with personal assistance. Your special training needs will remain private.

 

Australian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Trainers are in regular contact with students, and are often the first to recognize if a student is experiencing personal challenges.

ILSC Australia recognizes the right of its students to learn in an environment free from harassment, and will treat seriously allegations of harassment at Greystone College Australia. All students should be aware that harassment on any of the grounds covered by the human rights legislation is unacceptable conduct at ILSC Australia and will not be tolerated. Human rights legislation includes, but is not limited to, the Anti-Discrimination Act 1991, Industrial Relations Act 1999 and the Privacy Act 1988.

Any student who is found to have engaged in harassing behavior during the period of his/her contract with ILSC Australia will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension

Students must meet the course requirements at all times. If these requirements are not met, students will receive counseling, then after appropriate warnings, students will be expelled. Likewise, if a student’s behavior is inappropriate by the school’s standards, the above procedures will be followed.

Greystone College may dismiss a student from a program on any of the grounds listed below. This list is not exhaustive, and students should request clarification from the Assistant/Director of Training if they have any questions.

The Code of Conduct students are expected to follow includes:

  • Attend school in accordance with the attendance policy.
  • Speak English in the school in accordance with the English Only Policy.
  • Treat all students and staff with dignity and respect.
  • Refrain from any disruptive or offensive classroom behaviour.
  • Follow the Cell Phone / Electronics Policy during class.
  • Complete all assignments and examinations on the scheduled completion dates.
  • Refrain from cheating or plagiarising in completing class assignments.
  • Ensure that outstanding tuition fees are paid.
  • Treat school property with respect.
  • Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
  • Refrain from bringing any alcohol or any prohibited mood-altering substances to the Institution.
  • Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
  • Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.
  • Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however, the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined.
  • The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period, and police will be summoned, as required:

  • Sexual assault.
  • Physical assault or other violent acts committed on or off campus against any student.
  • Verbal abuse or threats.
  • Vandalism of school property.
  • Theft.

Concerns related to a student’s conduct shall be referred to the Program Directors to process in accordance with this policy.

This does not remove the right to appeal under the appeals process. Students who are expelled for the above acts will be required to stay away from the school until the appeals process is determined. The refund policy will apply.

 

If at any time during your study at Greystone College you are dissatisfied with any academic decision, procedures or any issues that relate to the successful completion of your program, you can access Greystone College complaints and appeals process via the online link, or speak with a Greystone College student advisor. Any student who feels that they have been disadvantaged in their studies by such a decision, procedure or issue, shall be entitled to have these reviewed by the Director of Training. The characteristics of the Greystone College appeal system include simplicity, speed and fairness, and incorporate a fourstage process involving the assessor initially, then the Director of Training, the Campus Director and finally an independent person or panel where necessary. Students shall have 21 days to lodge an appeal after an assessment decision is sent to the participant regarding any Unit of Competency or Qualification. Greystone College provides an opportunity for students to resolve disputes in a fair and reasonable manner.

If it is not possible to resolve the dispute internally, via the process above, you may wish to lodge an external appeal or complaint about this decision. To do this, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the website www.ombudsman.gov.au or phone 1-300-362-072 within Australia for more information.

This Written Agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the right of the student to take action under Australian Consumer Law if Australian Consumer Law applies.

 

Fees must be paid in accordance with terms stated on the invoice and instalment plan on page 3 of this document.

Registration fees and accommodation placement fees are non-refundable after commencement and must be paid at the time the application is sent. All fees are non-transferrable.

Fees are transferrable between Greystone College campuses, but may not be transferred to another person.

Your information may be shared with the Australian government and designated authorities and, if relevant, the Tuition Protection Service (TPS).

 

The student will be deemed to have defaulted where a student cancels their course, does not start on the course commencement date, and/or fails to notify Greystone College in writing of any circumstances that may affect their enrollment or their ability to comply with the Terms of this Written Agreement.

Cancellations and withdrawals are subject to the conditions of the Greystone College’s Refund Policy.

Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.

If you choose to withdraw from Greystone College, you must give Greystone College written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).

You must leave Greystone College on the date you have agreed to withdraw.

Percentage of program completed = (total number of days completed) ÷ (total number of days in program) X 100%. Weekends are not included in this calculation.

Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.

Greystone College will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.

Students may apply for a refund by completing a withdrawal/cancellation form and submitting it to Greystone College at the time of cancellation. Refunds are processed within 4 weeks of receiving the notice/request from the student.

Refunds will normally be given when students cancel, according to the table below but no refund will be given to students who are expelled for breaching the college’s policies, unacceptable behavior or non-compliance with visa conditions.

All bank charges incurred for refunds to be paid by the beneficiary.

In the event of a program cancellation by Greystone College, all fees will be refunded within 2 weeks.

In the event of the school defaulting, the Refund Policy does not apply. Such a situation is covered by the ESOS Act 2000 and the ESOS Regulations 2019. (www.legislation.gov.au/Details/C2018C00210)

 

Tuition Refund Policy

BEFORE YOUR PROGRAM STARTS
YOUR REFUND WHEN YOU MUST CANCEL ILSC CANCELLATION FEE
75% (min.) No authorization from Australian Immigration 25% of total fees ($230 max.)
75% (min.) 0–7 days after making the contract 25% of total fees ($230 max.)
75% (min.) 30 days or more before the program starts 25% of total fees
60% (min.) 1–29 days before the program starts 40% of total fees
AFTER YOUR PROGRAM STARTS
No refund will be given for notification of withdrawal which occurs after the start of the program

 

ADDIDIONAL FEES

REGISTRATION FEE $230 (non-refundable)
MATERIALS FEES $230
MOODLE REOPENING FEE $50 per assignment
WIRE TRANSFER $18
REPROCESSSING FEE FOR STUDENT VISAS $100
SECOND CAMPUS TRANSFER $200
SECOND CHANGE OF ENROLMENT $100
COE ADMINISTRATION & REISSUING FEE $30/COE
ACCOMMODATION PLACEMENT FEE $275 (non-refundable)
ACCOMMODATION CHANGE FEE $150
LATE PAYMENT OF TUITION FEES $10/DAY, MAXIMUM $100

*Airport transfer fees and Accommodation fees vary depending on campus locations, booking duration and accommodation type. Fees may change without notice. Please see the current ILSC Pricelist for full details.

 

In the unlikely event that GREYSTONE COLLEGE is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.

If GREYSTONE COLLEGE cannot deliver the course a student has paid for, the Tuition Protection Service (TPS) will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.

If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.

 

The terms and conditions of enrolment, as stated within this document, do not remove the right of the student to take action under Australia’s consumer protection laws. Students may opt for third party representation at any stages of dispute resolution.

Students must be aware of academic and attendance requirements, code of behaviour and other policies on discipline, access and equity, workplace health and safety, privacy, welfare and guidance. Students can access, read and must comply with GREYSTONE COLLEGE's polices provided in the Student Handbook.

 

If you are transferring to Greystone College from another provider before completing six months of your principal course of study, your enrolment is subject to the provision of a letter of release from the other education provider. Please refer to Greystone College’s Student Handbook.

 

RPL is a way of getting any previous relevant experience – working, training, volunteering, including activities in the community – formally recognized towards a qualification. The RPL process is available to all students. The RPL process is available to all students. Applications for RPL must be submitted either before you enroll or during the first term of study. Applications for RPL will only be accepted if:

  1. You are enrolled in an approved course; and
  2. The appropriate fee has been paid; and
  3. The application is made in the first term of study.

If you change courses, your RPL will be reviewed to ensure that it is still appropriate.

Credit Transfer applies if the student holds a Statement of Attainment for a Unit of Competency and this unit can be credited towards the qualification they are enrolled in. You will need statements of academic achievement to support your request for credit transfer. Credit Transfer only applies to the course you are enrolled in. If you change courses, your Credit Transfer will be reviewed to ensure that it is still appropriate.

All RPL and Credit Transfer applications must meet ESOS Act requirements when applied to Student Visa holders.

 

International students on a student visa must, as a condition of their stay, prior to coming to Australia either be covered or have paid for OSHC insurance. For information regarding costs and the type of cover, please visit the BUPA website (https://www.bupa.com.au/health-insurance/oshc).

 

Homestay includes a private, fully-furnished bedroom, meals, access to telephone, television and laundry facilities. Placement fees should be sent at the same time as homestay application. Signing the student profile/application form acknowledges you have read and understood these terms and conditions.

Neither GREYSTONE COLLEGE Australia nor the Homestay family or Residence can be held responsible for the loss or theft of personal belongings. Although the chance of a loss due to theft is extremely small, we advise students to obtain adequate insurance coverage in their home countries for all personal belongings that they bring with them.

 

Homestay includes a private, fully-furnished bedroom, meals, access to telephone, television and laundry facilities. Placement fees should be sent at the same time as homestay application. Signing the student profile/application form acknowledges you have read and understood these terms and conditions.

Neither GREYSTONE COLLEGE Australia nor the Homestay family or Residence can be held responsible for the loss or theft of personal belongings. Although the chance of a loss due to theft is extremely small, we advise students to obtain adequate insurance coverage in their home countries for all personal belongings that they bring with them.

 

  • The placement fee is non-refundable after commencement
  • For cancellations received in writing more than 14 days prior to the arrival date, 100% of the homestay fees will be refunded. If applicable, 100% of airport transfer fees will be refunded.
  • For cancellations received in writing 14 days or fewer prior to the arrival date, one week of homestay fees will be retained for the homestay family, and remaining fees will be refunded. If applicable, 100% of airport transfer fees will be refunded.
  • All fees are refunded if an applicant's visa application is denied. Written proof from the Australian embassy or consulate is required.

 

  • Students are required to give written notice two weeks in advance to move out. If no written notice is given, GREYSTONE COLLEGE accommodation staff will assume that the student will move out at the end of the first four weeks or the booked period.
  • Students are required to move out of the homestay by 10 am on the end date of the original booked period if no extension is requested.

  • During the first week of homestay, students are required to give written notice of their wish to extend homestay to GREYSTONE COLLEGE accommodation staff. If no notice is given, GREYSTONE COLLEGE accommodation staff will assume that the student will move out at the end of the original booked period.
  • Extension of the original placement period is subject to the availability of the host family, if the host family is not available, the student will have to pay a relocation fee of $150.
  • Students are required to pay homestay fee directly to GREYSTONE COLLEGE for the extension period.

  • No airport transfer refund applies if a student cannot locate the driver. The student must call our emergency number, not their host family, and follow our instructions. We will contact the driver and make sure that the student and driver link up. Students that make their own way to the host family home without calling the emergency number & following our instructions forfeit the transfer fee.
  • Homestay fees must be paid 4 weeks in advance.
  • Change of host family after the initial 4 week booking period will incur a relocation fee of $150.

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