Certificate in Customer Service

Join us at Greystone College Vancouver and learn how to deliver excellent customer service.

In British Columbia, this program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills.

Learn the fundamentals of providing excellent customer experiences across a range of industries.

Take the Certificate in Customer Service in Vancouver, BC, and prepare for success in workplaces driven by customer relationships, such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops, retail stores, and more. The relationship and teamwork skills you’ll develop will provide a foundation for customer service success across a wide variety of industries and roles.

Take the co-op program to get hands-on customer service experience in a client-facing role related to your studies.

A Certificate in Customer Service can open careers in fields such as retail sales, restaurant service, hospitality, and tourism.

Why Choose the Certificate in Customer Service.

Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism, and travel industries.
Develop teamwork, communication, and collaboration skills to ensure collective success in delivering excellent customer experiences.
Learn about food safety and safe service of alcohol and get prepared to take exams to earn recognized certifications in these areas, often required in food and beverage service roles in Vancouver.
Take the co-op program to put your skills into practice and get Canadian references in a work placement in customer service.
Study Customer Service in Vancouver, a major tourism hub, and home to numerous restaurants, hotels, retailers and tourism providers.

Career Paths

The Certificate in Customer Service is inteded to prepare students for a variety of occupations in retail, hospitality, travel and tourism, and customer service environments, such as::

Retail sales associate/salesperson
Counter clerk - retail
Department store clerk
Waiter/waitress - food and beverage services/bar/banquet/buffet/hotel/lounge/restaurant/room service
Information desk clerk - customer service
Hotel information clerk - contact center
Tourist booth attendant
Tourist information officer/clerk/office attendant
Client service clerk
Contact center agent - customer service

Counter inquiries clerk
Courtesy desk clerk
Customer information service representative – retail
Customer relations clerk
Customer satisfaction representative
Customer service advisor/agent/assistant/representative/clerk
Customer service monitor/operator - telephone system
Kiosk information clerk
Order clerk - customer services
Order desk agent
Telephone inquiries clerk

CAMPUS AVAILABLE

Vancouver

NOTE: This program is also available at Greystone College Toronto, where it is delivered as the Diploma in Customer Service. The program content is the same.

PROGRAM LENGTH

ACADEMIC

Morning 26-32 weeks
Evening 46-48 weeks

CO-OP

Morning 48-56 weeks
Evening 86-88 weeks

• Academic Morning Schedule includes 24 weeks study + up to 8 weeks scheduled breaks in Vancouver (no scheduled breaks in Toronto)
• Co-op Morning Schedule includes 24 weeks study + up to 8 weeks scheduled breaks in Vancouver (no scheduled breaks in Toronto) + 24 weeks co-op placement
• Academic Evening Schedule includes 36 weeks study 12 weeks scheduled breaks
• Co-op Evening Schedule includes 36 weeks study 16 weeks scheduled breaks + 36 weeks co-op placement

Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.

START DATES

- Morning
- - - Vancouver:
    - - 2026: ม.ค. 26, ก.พ. 23, มี.ค. 23, เม.ย. 20, ส.ค. 10, ก.ย. 08, ต.ค. 05, พ.ย. 02, พ.ย. 30
  - Show Dates
- Evening
- - - Vancouver:
    - - 2026: ม.ค. 26, มี.ค. 23, พ.ค. 19, ก.ค. 13, ก.ย. 07, พ.ย. 02
  - Show Dates

Start dates are dependent on enrolment and are subject to change

SCHEDULED BREAKS

Summer Breaks:
- Morning:
- - Vancouver:
  - มิ.ย. 16, 2025 - ส.ค. 08, 2025
  - มิ.ย. 15, 2026 - ส.ค. 07, 2026

Winter Breaks:
- Morning:
- - Vancouver:
  - ธ.ค. 22, 2025 - ธ.ค. 26, 2025
  - ธ.ค. 25, 2026 - ม.ค. 01, 2027
- Evening:
- - Vancouver:
  - ธ.ค. 22, 2025 - ม.ค. 02, 2026
  - ธ.ค. 14, 2026 - ม.ค. 01, 2027

LANGUAGE PROFICIENCY REQUIREMENTS

ILSC University Pathway : minimum level I3
- IELTS Academic: minimum overall score of 5.5
- TOEFL IBT: minimum overall score of 46
- CAEL: minimum overall score of 40
- CELPIP: Listening 7, Speaking 7, Reading 6, Writing 6
- Duolingo: minimum score of 95
- PTE Academic/PTE Core: minimum overall score of 46
- Cambridge Main Suite Exams: B2 First – grade C

ADMISSIONS

View our Admissions Page for more information about accepted proof of language proficiency, as well as other general admission requirements applicable to your chosen campus

Study Schedules

Study schedules apply to all academic parts of your program. If your program includes a Co-op work placement, your work schedule will be determined based on the needs of your employer.

Select Campus:

Vancouver

Morning Schedule

Mon-Thu
8:30 AM - 1:00 PM
CLASS

Fri
8:30 AM - 11:30 AM
CLASS

FLEXIBLE
9 Hrs Asynchronous Learning***

First Session only
Workplace Skills & Tools Course
Tue-Thu**
8:30 AM - 1:00 PM
WST CLASS
Fri**
8:30 AM - 11:30 AM
WST CLASS
FLEXIBLE
13.5 Hrs Asynchronous Learning***

Total weekly study hours = 30

Evening Schedule

Mon-Thu
5:15 PM - 9:00 PM
CLASS

FLEXIBLE
5 Hrs Asynchronous Learning***

First Session only
Workplace Skills & Tools Course
Tue-Thu**
5:30 PM - 9:00 PM
WST CLASS
FLEXIBLE
9.5 Hrs Asynchronous Learning***

Total weekly study hours = 20

Why Choose Co-op?

Co-op or “co-operative education” combines academic study with a work experience component related to your program. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.

LEARN MORE ABOUT CO-OP

Take the Certificate in Customer Service co-op and build work experience in entry-level positions like:

Food and beverage server
Counter clerk
Client service clerk
Customer relations clerk
Tourist information officer/clerk/office attendant
Customer service monitor/operator

Program Courses

In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.

In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

The Restaurant Service Course will teach you how to provide excellent food and beverage service while learning important protocols to ensure food safety and safe service of alcohol. The course will prepare you for entry-level food and beverage positions in the tourism and hospitality industry. Upon completion of the course, students will be prepared to take exams for the following certifications, which may be required for certain food and beverage jobs in Canada: - American Hotel and Lodging Education Institute START* Restaurant Server certification - Smart Serve ®** (Ontario) or Serving it Right (British Columbia) certification - Food Safety Basics / Food Safe Level 1 certification *The START program is a registered trademark of American Hotel and Lodging Association. **Smart Serve is a registered trademark of Smart Serve Ontario.

In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

In this workplace-centered course, students will develop communication skills for the workplace. Key skills include gathering, conveying, and receiving information together with completing routine written correspondence.

Explore our Hospitality Programs

Certificate in Customer Service

ACADEMIC & CO-OP

Learn how to deliver excellent customer service.

CO-OP

Learn about the hospitality industry in Ontario, Canada and quickly skill up for entry level work.

ACADEMIC & CO-OP

Develop an in depth understanding of operations processes in tourism & hospitality careers.

Certificate in Customer Service

Join us at Greystone College Vancouver and learn how to deliver excellent customer service.

Learn the fundamentals of providing excellent customer experiences across a range of industries.

Why Choose the Certificate in Customer Service.