Diploma in Customer Service

Learn how to deliver excellent customer service.

In British Columbia, this program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

Learn the fundamentals of providing excellent customer experiences across a range of industries.

Prepare for success in workplaces driven by customer relationships, such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops, retail stores, and more. The relationship and teamwork skills you’ll develop will provide a foundation for customer service success across a wide variety of industries and roles.

Take the co-op program to get hands-on customer service experience in a client-facing role related to your studies.

A Diploma in Customer Service can open careers in fields such as Retail Sales, Restaurant Service, Client Coordination, and Reservations Desks.

Why Choose the Diploma in Customer Service.

  • Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism, and travel industries.
  • Develop teamwork, communication, and collaboration skills to ensure collective success in delivering excellent customer experiences.
  • Learn about food safety and safe service of alcohol and get prepared to take exams to earn recognized certifications in these areas, often required in food and beverage service roles in Toronto and Vancouver.
  • Take the co-op program to put your skills into practice and get Canadian references in a work placement in customer service.

Vancouver, Toronto


Morning 24-32 weeks
Evening 46-48 weeks


Morning 48-56 weeks
Evening 86-88 weeks

Academic Morning Schedule includes 24 weeks study + up to 8 weeks scheduled breaks
Co-op Morning Schedule includes 24 weeks study + up to 8 weeks scheduled breaks + 24 weeks co-op placement
Academic Evening Schedule includes 36 weeks study + up to 12 weeks scheduled breaks
Co-op Evening Schedule includes 36 weeks study + up to 16 weeks scheduled breaks + 36 weeks co-op placement

Schedules will be adjusted in December to accommodate public holidays. Contact us for more information.


Beginner 4

(Equivalent to TOEFL iBT: 31, IELTS: 4.0)

OR Completion of a minimum of three full years of study in a secondary or post-secondary institution where the sole language of instruction is English.


View general Greystone College Admission Requirements for your chosen campus.


2024: Jan 2, Jan 29, Feb 26, Mar 25, Apr 22, Aug 12, Sept 9, Oct 7, Nov 4, Dec 2, Dec 30 (first session of 2025)
2025: Jan 27, Feb 24, Mar 24, Apr 21, Aug 11, Sep 8, Oct 6, Nov 3, Dec 1

2024: Jan 29, Mar 25, May 21, Jul 15, Sept 9, Nov 4, Dec 30 (first session of 2025)
2025: Feb 24, Apr 21, Jun 16, Aug 11, Oct 6, Dec 1

Start dates are dependent on enrolment and are subject to change


Summer Breaks:
Morning Schedule Only:
2024: Jun 17 - Aug 9, 2024
2025: Jun 16 - Aug 8, 2025

Winter Breaks:
Morning Schedule:
2024/2025: Dec 23, 2024 - Dec 27, 2024
Evening Schedule:
2024/2025: Dec 16, 2024 - Dec 27, 2024

Why Choose Co-op?

Co-op or “co-operative education” combines academic study with a work placement related to your study area. This popular Canadian learning approach provides students with hands-on experience in their study field, quality references, and networks that will give them a competitive edge for finding future work and growing their career.


Take the Diploma in Customer Service co-op and build work experience in entry-level positions like:

  • Food and Beverage Attendant
  • Front Desk Receptionist
  • Function Attendant
  • Restaurant Host/Hostess
  • Sales Clerk/Customer Service Attendant
  • Function Host
  • Server/Banquet Server

Program Courses

NOTE: Starting in Vancouver in 2024*, some courses in this program will change:
The new Workplace Skills & Tools course will replace:
Providing Information and Assistance AND
Work Placement Skills 1 & 2 or Job Search Preparation (depending on your schedule, and whether you are taking an academic or co-op program)
*This change will be implemented for new arriving Vancouver students once it has been confirmed by the Ministry; we will update the exact implementation date above, at least 4 weeks prior. We anticipate this change will eventually apply to all campuses.

In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.

In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.

The Restaurant Service Course will teach you how to provide excellent food and beverage service while learning important protocols to ensure food safety and safe service of alcohol. The course will prepare you for entry-level food and beverage positions in the tourism and hospitality industry. Upon completion of the course, students will be prepared to take exams for the following certifications, which may be required for certain food and beverage jobs in Canada: - American Hotel and Lodging Education Institute START* Restaurant Server certification - Smart Serve ®** (Ontario) or Serving it Right (British Columbia) certification - Food Safety Basics / Food Safe Level 1 certification *The START program is a registered trademark of American Hotel and Lodging Association. **Smart Serve is a registered trademark of Smart Serve Ontario.

In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

Explore our Hospitality Programs

Ready to make the next step?