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BSB20120

Certificate II in Workplace Skills

Learn a comprehensive skill set to increase your employability and prepare you for a variety of entry-level Business Services jobs

CRICOS COURSE CODE: 105113G

Build your workplace skill fundamentals and set yourself up for success in a variety of entry level business roles.

If you have not yet entered the workforce, this qualification will prepare you with the key soft and hard skills you need. Learn how to carry out a range of tasks that require self-management, develop your technology skills, and prepare to handle routine tasks under direct supervision.

Short-term study option: Take the Specialization in Workplace Fundamentals and complete 6 consecutive units from the BSB20120 Certificate II in Workplace Skills.

Why Choose the BSB20120 Certificate II in Workplace Skills

  • Develop the soft skills that companies look for like communication, team work, and awareness of wellbeing in the workplace
  • Learn transferrable hard skills like using digital technologies and business software, and preparing simple documents
  • Combine your program with progressive qualifications and build a long-term study plan to achieve your learning and career goals
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CAMPUS AVAILABLE

Adelaide, Brisbane, Perth, Melbourne, Sydney

PROGRAM LENGTH
ACADEMIC

Weekday 52-54 weeks
Weekend 52-54 weeks

(20 hours/week)
Includes 6 hours/week online study + 14 hours/week in class study

Total length includes 40 weeks study + up to 14 weeks scheduled breaks

Weekday schedule: Monday/Tuesday available at Brisbane, Melbourne, and Sydney campuses
Weekend schedule: Friday/Saturday available at Brisbane, Melbourne, and Sydney campuses

Click to learn more about our schedule options.

LANGUAGE LEVEL REQUIREMENT

Beginner 4

START DATES

2024 - Jan 29, Feb 26, Mar 25, May 20, Jun 17, Jul 15, Sep 9, Oct 7, Nov 4, Dec 30

SCHEDULED BREAKS

2024 - Jan 1 - 26; Apr 22 - May 17;
Aug 12 - Sep 6; Dec 2- 20; Dec 23-27 (Christmas)

CRICOS COURSE CODE

105113G

Work while you study

In Australia student visas typically include the right to work up to 48 hours every 2-week period once your course starts. Working while you study is a great way to immerse yourself in Australian life and earn extra money. Learn more about top industries and typical student jobs available in your study city.

Program Units

In this unit you will learn how to apply basic communication skills in the workplace. You will learn to gather information and to communicate appropriately in speaking and writing. Topics include: Identify communication requirements; Communicate using verbal and non-verbal communication skills; Draft written communications.

This unit describes the skills and knowledge required to receive, process, and store workplace information and maintain information systems. It also includes the maintenance of records management systems. The unit applies to individuals who perform a variety of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of information and information systems in a defined context, under direct supervision or with limited individual responsibility.

In this unit you will learn how to work effectively in business environments. You will learn to identify and work to organisational standards, manage your workload, and work as part of a team. Topics include: Identify the business context; Work in a team; Develop effective work habits.

This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback. The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

In this unit you will learn how to improve your personal wellbeing in the workplace. Topics include: Recognise factors that impact personal wellbeing; Plan communication with supervisor; Communicate with supervisor; Investigate available wellbeing resources.

Package this Program

Combine progressive programs to create a long-term study plan at Greystone College Australia and earn multiple qualifications. Study as long as 5 years by combining your BSB20120 Certificate II in Workplace Skills with other qualifications. Learn more about package programs, and explore other program options.

BSB30120 Certificate III in Business

Build transferable skills that will give you a foundation for a variety of business services job roles.

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BSB40120 Certificate IV in Business

Build transferable skills to support your success in Business Services roles that involve guiding colleagues and being responsible for their productivity.

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BSB50120 Diploma of Business

Build a dynamic skill set to prepare you for success in business operations roles.

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BSB50120 Diploma of Business (Organisational Development)

Develop a specialised business skill with this major in organisational development.

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Double Diploma

Package the BSB40120 Certificate IV in Business with the BSB50420 Diploma in Leadership & Management and receive the BSB50120 Diploma of Business at no extra cost.

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Specialization in Business Basics

Package 6 consecutive units found in our BSB30120 Certificate III in Business.

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Specialization in Business Essentials

Package 6 consecutive units in our BSB40120 Certificate IV in Business and start developing skills for business services roles that support administration and operations.

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Specialization in Workplace Fundamentals

Package 6 consecutive units from the BSB20120 Certificate II in Workplace Skills to start building fundamental skills for entry level work.

Read More

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