POLICIES AND PROCEDURES

ILSC has policies and procedures in place to help ensure our students have the best possible experience while at ILSC. Chose your study location to see the policies that apply to you.

 

ILSC Canada Policies

Admissions Policy

To be admitted to ILSC, prospective students must submit a valid copy of international ID (such as a passport or Driver's License) along with a signed copy of the application form (as noted on page 1, a parent/guardian must also sign if the student is a minor).

ILSC has monthly session start dates. Students can also commence their studies on any Monday during most of the year. 

Minimum age for general studies and most specialty programs is 16* at the commencement of studies. 

*For ILSC’s Junior programs, students must be between 10–17 years old, and a different set of policies and procedures applies—please refer to the Junior Program application form to see the applicable junior program policies and student contract.

 

Dispute Resolution Policy

ILSC encourages an open dialogue between all students and school staff. In the event of a dispute between ILSC and a student, the following dispute resolution policy shall be followed.
Step 1: An open dialogue between the student and their Program Director (or another Program Director in their absence) shall take place in the hope of finding a quick and mutually acceptable solution to the dispute.
Step 2: In the event that Step 1 is not successful, a meeting shall be convened between the student and the Academic Director (or a different Program Director from Step 1 in their absence or if they are named in the complaint​in the hope of finding a mutually acceptable solution to the dispute. (This will take place within 1 week after the unsuccessful attempt outlined in step #1)
Step 3: If Step 2 proves to be unsuccessful, the student shall submit their complaint in writing, and the Director (or the Academic Director in their absence or if they are named in the complaint) shall respond in writing, outlining solutions to the dispute. (This will take place as soon as possible and no later than within 15 work days of receiving the letter).
Step 4: The mediator must be impartial and mediation shall take place at the earliest date possible once a mediator has been identified.



For steps 2 to 4: a student who makes a complaint, may be represented by and agent or a lawyer.
Step 5: If the dispute remains unresolved after Step 4, ILSC students may file their complaint with the Private Training Institutions Branch (PTIB) of BC for Vancouver campus students, or Languages Canada for Toronto or Montreal students.

 

Attendance and Lateness Policy

Students are expected to attend class regularly. They must attend 80% of their classes each session as part of the requirement to receive a credit for each course taken. If a student is absent for more than 20% of the overall study period, the official ILSC certificate will not be given.

All students are expected to be on time to classes.

Attendance, punctuality and participation are important parts of learning.

  • Students who come to class every day learn more English.
  • Students who come to class on time don’t miss important parts of the lesson.
  • Students who come to class on time join with the other students and the teacher in getting the class off to a good start.

Penalties will apply to those who arrive late:

  • If a student arrives between 1 and 15 minutes late for class, 15 minutes will be deducted.
  • If a student arrives later than 15 minutes after the class start time, the student may either be allowed to enter the class quietly or asked to return after the break. 90 minutes will be deducted.
  • If a student leaves or arrives at the break, 90 minutes will be deducted.
  • If a student develops a habit of being late or skipping classes, he/she may be referred for counselling. 
  • Students who arrive late are expected to catch up on what they missed. If a student requires additional information to catch up, he/she should request it from the teacher at an appropriate, non-intrusive time.
  • Continual problems with attendance and lateness may result in dismissal.  See the Dismissal Policy.

In Vancouver, if you miss lessons, then you must tell us as soon as possible. You can email studentservices.vancouver[at]ilsc[dot]com. You can also visit your student advisor if you wish to talk to someone.

Payment Policy - ILSC  Vancouver 

For programs of 6 months of longer, students have the option to pay in two instalments.

    Cancellation & Refund Policy—ILSC-Vancouver 

    1. If the institution receives tuition from the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:

      a) ILSC receives a notice of withdrawal from the student no later than seven days after the
      effective contract date and before the contract start date;

      b) the student, or the student’s parent or legal guardian, signs the student enrolment contract
      seven days or less before the contract start date and ILSC receives a notice of withdrawal from
      the student between the date the student, or the student’s parent or legal guardian, signed the
      student enrolment contract and the contract start date; or

      c) the student does not attend a work experience component and ILSC does not provide all of the
      hours of instruction of the work experience component within 30 days of the contract end
      date.

    2.  ILSC will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

    3. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, ILSC may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

    4. Unless the program is provided solely through distance education, if ILSC receives a notice of
      withdrawal from a student:

      a) more than seven days after the effective contract date and

      (i) at least 30 days before the contract start date, ILSC may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

      (ii) less than 30 days before the contract start date, ILSC may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

      b) after the contract start date

      (i) but before 11% of the hours of instruction to be provided during the contract term have been provided, ILSC may retain up to 30% of the tuition due under the student enrolment contract.

      (ii) and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, ILSC may retain up to 50% of the tuition due under the student enrolment contract.

      Dismissal to a student and the date the institution delivers the notice to the student is:

      a) before 11% of the hours of instruction to be provided during the contract term have been provided, ILSC may retain up to 30% of the tuition due under the student enrolment contract.

      b) after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, ILSC may retain up to 50% of the tuition due under the student enrolment contract.

    5. If ILSC provides the program solely through distance education and ILSC receives a student’s notice

      of withdrawal or ILSC delivers a notice of dismissal to the student and:

      a) the student has completed and received an evaluation of his or her performance for at least 30% of the hours of instruction to be provided during the contract term, ILSC may retain up to 30% of the tuition due under the student enrolment contract, or

      b) the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, ILSC may retain up to 50% of the tuition due under the student enrolment contract.

    6. ILSC will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or ILSC provides a notice of dismissal to the student.

    7. Refunds required under this policy will be paid to the student, or a person who paid the tuition or
      fees on behalf of the student, within 30 days:

      a) of the date ILSC receives a student’s notice of withdrawal,

      b) of the date ILSC provides a notice of dismissal to the student,

      c) of the date that the registrar provides notice to ILSC that the institution is not complying with
      section 1(c) or 2 of this policy, or

      d) after the first 30% of the hours of instruction if section 3 of this policy applies.

    8. If an international student delivers a copy of a refusal of a study permit to the institution, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

      a) the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit, or

      b) the program is provided solely through distance education.

    9. Change of schedules is considered the same as withdrawal. i.e. for a schedule change of Full-Time Intensive (30 lessons/week) to Full-Time (24 lessons/week), you will have to withdraw from the whole program and re-apply for the Full-Time program.

     

    Program Delivery

    The ILSC Education Group Inc. (ILSC-Vancouver, ILSC-Toronto, and ILSC-Montréal) offers programs and
    courses that are primarily delivered through classroom instruction. Some programs include additional activity
    components that may take place outside of the classroom.

     

    English/French Only Policy

    In order to protect the English or French* speaking environment, we have an English/French* Only Policy in the school. This means that whenever you are in the school or participating in school activities, you must speak English or French (whichever language you are studying.)

    If you violate the policy, the following rules apply:

    • FIRST OFFENCE: The student will be given a written warning.
    • SECOND OFFENCE: The student will be suspended from school for 1 day.
    • THIRD OFFENCE: The student will be suspended from school for 3 days.
    • FOURTH OFFENCE: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

    After the fourth offence, a student may be dismissed in line with the dismissal policy.

    The English Policy is in place to help you and your fellow students get the most out of your language learning experience at ILSC. We expect all students to follow and respect this policy and are sure you will see your language skills improve as a result.

    *French only applies in Montreal only.

     

    Assessments and Certificates

    Students complete an assessment test on their first day at the school in order to ensure they are placed at
    the correct level.

    Most students will complete one academic level within 8 weeks.

    Every study session (4 weeks), teachers provide students with at Student Progress Report (SPR). Students must earn at least 70% on their Student Progress Report to move to the next level. The Student Progress report assesses student  performance in class (speaking skills, grammar skills, etc.) and assessment results (tests, homework, quizzes, etc.).

    Students will receive a certificate of completion at the end of their studies as long as they have met the attendance requirement. Students will also receive additional certificates for most specialty programs upon successful completion of program requirements.

     

    Grade and Assessment Appeal Policy

    In cases where a student wishes to appeal a teacher’s assessment, the student can meet with a program director or designate. A review of the student’s attendance and academic progress will be done. The final assessments and reports will be reviewed. In cases where there is reason to question the final result, the student may be asked to complete a writing prompt and/or interview. The outcome of the appeal will be explained to the student, and a record kept.

    In cases where a student wishes to appeal his initial assessment, the student’s placement results will be reviewed by a second academic staff and an explanation of the decision will be provided.

     

    Policy on Dignity and Respect

    Canadian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

    All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges.

    Teachers are encouraged to refer students to Program Directors or Student Advisors if they are expressing discontent. Teachers are expected to communicate to Program Directors in cases where students’ behavior is viewed as inappropriate or unacceptable. In cases where counselling does not yield positive results, the student may be suspended from further study. In cases where behavior is extremely offensive or hurtful, the student may be dismissed from the school.

     

    Dismissal Policy

    The Code of Conduct students are expected to follow includes:

    • Attend school in accordance with the attendance policy.
    • Speak English in the college in accordance with the English Only Policy.
    • Treat all students and staff with dignity and respect.
    • Refrain from any disruptive or offensive classroom behaviour.
    • Follow the Cell Phone / Electronics Policy during class.
    • Complete all assignments and examinations on the scheduled completion dates.
    • Refrain from cheating or plagiarising in completing class assignments.
    • Ensure that outstanding tuition fees are paid.
    • Treat school property with respect.
    • Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
    • Refrain from bringing any alcohol or any prohibited mood altering substances to the Institution.
    • Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
    • Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.

    Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined. 

    The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

    Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period, and police will be summoned, as required:

    • Sexual assault.
    • Physical assault or other violent acts committed on or off campus against any student.
    • Verbal abuse or threats.
    • Vandalism of school property.
    • Theft.

    Concerns related to a student’s conduct shall be referred to the Program Directors to process in accordance with this policy.

     

    Accommodation Cancellation and refund policy

    Homestay Cancellation before arrival:

    If a student cancels their homestay accommodation, in writing (via email), at least two business days prior to arrival, the student is eligible for the following refunds from ILSC:

    • Any fees paid for the homestay weeks will be refunded; and
    • ILSC will retain the non-refundable accommodations registration fee.*

    *In the case of a visa refusal, ILSC will refund the accommodations registration fee.

    Homestay Cancellation after arrival:

    If a student wishes to cancel their homestay accommodation after arrival, they must give two weeks’ notice to ILSC’s accommodations department, in writing, using our accommodation cancellation form. The student is eligible for the following refunds from ILSC:

    • If a student follows the two week notice procedure, any fees paid for remaining weeks in the homestay will be refunded after departure from the homestay.
    • If a student fails to provide two weeks’ cancellation notice, ILSC will deduct two weeks of accommodation fees from any fees paid for remaining weeks in the homestay; the remaining balance will be refunded.

    Please note, ILSC will send homestay family details two weeks prior to arrival. After arrival, students have a 5 night grace period where they may request to change their homestay family.

    Residence & Alternative Accommodation Cancellation:

    Refunds will be applied according to the refund and cancellation policies set by the specific Residence or Alternative Accommodation provider. For full cancellation and refund policies, please visit www.ilsc.com.

     

    Collection of Personal Information and Consent (ILSC-Toronto)

    ILSC-Toronto is designated by the Ontario Ministry of Training, Colleges and Universities (the “Ministry”) to host international students under Canada’s new International Student Program. 

    As part of the designation and renewal processes under the International Student Program, the Ministry can conduct a site assessment at any time to verify the information in ILSC-Toronto’s application with respect to its educational policies and procedures for all students. As part of any site assessment, the Ministry needs to review a representative sample of student records, such as student contracts, registration forms, records of enrollment, documents pertaining to academic assessment and progress, and other documents contained in the student file. This is to ensure that ILSC-Toronto has implemented educational policies and procedures for both its international and domestic students. As such, the Ministry may need to make copies of student records in order to complete the designation process, which requires student consent to access the personal information you have provided to the school.

    ILSC-Toronto is also required to share enrollment information and reporting with Immigration, Refugees and Citizenship Canada (IRCC) as a condition of being a designated institution approved under the International Student Program.

    By signing the student contract listed on page 2 of this application form;

    • you give consent to the Ministry to collect your personal information from your school and use it for the purposes outlined above; and
    • you consent to share your attendance information with the IRCC for the purposes of the International Student Program.

    The Ministry collects and uses this information under the authority of s. 38(2) of the Freedom of Information and Protection of Privacy Act and the Immigration and Refugee Protection Act (Canada) and its Regulations. Questions about the collection, use and disclosure of this information may be addressed to:

    Manager, Quality and Partnerships Unit
    Private Career Colleges Branch
    Ministry of Training, Colleges and Universities

    77 Wellesley Street West P.O. Box 977
    Toronto, Ontario M7A 1N3
    1-416-314-0500 or ISP.TCU[at]ontario[dot]ca

     

    ILSC Australia Policies

    The Education Services for Overseas Students Act 2000 (ESOS Act) and related legislation is designed to protect the interests of students coming to Australia on student visas.

    The ESOS Framework

     

    General & Fees Policy

    All students must read this document carefully before signing the application form.

    • Minimum age for the enrollment is 16 years.
    • Enrollment fees and accommodation placement fees are non-refundable and must be paid at the time the application is sent.
    • Your program is indicated by the start and end dates on your ILSC acceptance letter and the invoice.
    • All fees are non-transferrable.
    • All fees must be paid in accordance with the invoice issued and are due a minimum of six weeks prior to the start of the program.
    • Your information may be shared with the Australian government and regulatory bodies including the Tuition Protection Service.

     

    ILSC Elicos policies & procedures

    ILSC Application Checklist:

    • Complete and sign the application
    • Fax, mail or e-mail your application form
    • Pay registration fee and accommodation registration fee by one of the payment methods. After the application is accepted, we will send the Letter of Acceptance, which will give you more information about your next steps.

    Payment of Fees: Fees must be paid in accordance with terms stated on the invoice. Enrollment fees and Accommodation Placement fees are non-refundable and must be paid at the time the application is sent. All fees are non-transferrable.

    Start Dates: ILSC accepts new students every Monday, year round, except the last Monday of a session. If you start classes on the 2nd or 3rd Monday of a session, you may be placed in an ongoing class.

    Dismissal Policy: Students must meet the course requirements at all times. If these requirements are not met, students will receive counseling, Then after appropriate warnings, students will be expelled. Likewise, if a student’s behavior is inappropriate by the school’s standards, the above procedures will be followed.

     

    Complaints & Appeals Policy

    Our Commitment

    • The school will make sure that you can sit down and talk with an appropriate person within 2 days of your complaint.
    • We aim to have a solution presented to you within seven days.
    • You may nominate a support person to accompany you at any stage of the complaints and appeals process.
    • Nothing in the college’s student complaints and appeals policy negates the right of any overseas student to take action under Australia’s consumer protection laws in the case of financial disputes.
    • Nothing in the college’s student complaints and appeals policy negates the right of any overseas student to pursue other legal remedies.
    • If it is not possible to resolve the dispute internally, via the process above, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.oso.gov.au or phone 1-300-362-072 within Australia for more information.

     

    Attendance and Lateness Policy

    Course Requirements: In order to get the maximum benefit from your study at ILSC, you are expected to attend class regularly and on time. You need to attend at least 80% of your classes each session, as part of the requirement to receive a credit for each course taken. You are required to speak with your counselor if you need permission for unavoidable or excessive absences.

     

    Cancellation & Refund Policy

    • Cancellations and withdrawals are subject to the conditions of the ILSC's Refund Policy.
    • Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.
    • If you wish to downgrade your schedule after registration, you may apply the fee difference towards an extension of studies. Any extension of studies must be confirmed at the time of schedule downgrade. No credit will be kept on file, and no refunds will be given.
    • If you choose to withdraw from ILSC, you must give ILSC written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).
    • You must leave ILSC on the date you have agreed to withdraw.
    • Percentage of Program Completed = (Total Number of Days Completed) / (Total Number of Days in Program) X 100%. Weekends are not included in this calculation.
    • Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.
    • ILSC will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.
    • Refunds are processed within 4 weeks of receiving the notice/request from the student.
    • No refund will be given to students who are expelled for breaching the college's policies, unacceptable behavior or noncompliance with visa conditions.
    • All bank charges incurred for refunds to be paid by the beneficiary.
    • In the event of a program cancellation by ILSC, all fees will be refunded within 2 weeks.
    • In the event of the school defaulting, the Refund Policy does not apply. Such situation is covered by the ESOS Act 2000 and the ESOS regulations 2001.

     

    Tuition Refund Policy

    BEFORE YOUR PROGRAM STARTS

    Your Refund

    When You Must Cancel

    Cancellation Fee ILSC

    75% (min.)

    No authorization from Australian Immigration

    25% of Total Fees ($200 max.)

    75% (min.)

    0 - 7 Days after making the contract

    25% of Total Fees ($400 max.)

    75%

    30 Days or more before the program starts

    25% of Total Fees

    60%

    1 - 29 Days before the program starts

    40% of Total Fees

     

    AFTER YOUR PROGRAM STARTS

    Your Refund

    When You Must Cancel

    Cancellation Fee ILSC

    50 %

    0 - 10% of the Program Completed

    50% of Total Fees

    30%

    11 - 29% of the Program Completed

    70% of Total Fees

    No Refund

    30 - 100% of the Program Completed

    100% of Total Fees

     

    Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension.

     

    English Only Policy

    In order to encourage the use of English, we have an English Only Policy in the school. This means that whenever you are in the school or participate in the class/school activities, you must speak English. Any student who fails to follow the English Only policy, will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension.

     

    Assessments & Elicos Course Selections

    • On or prior to your first day at ILSC, you will take the ILSC Placement Test (written and oral test) and choose your classes of interest. While an academic coordinator places you in classes that meet your interest and English level, an ILSC counselor will welcome you and provide important information that will help your studies at ILSC and life in Australia.
    • Each session, ILSC offers a variety of courses to choose from. In the fourth week of each session, students will discuss the courses they want to take in the coming session with their teachers. Students will be placed in the courses of their interest if their English level is appropriate for the courses. In case scheduled classes are canceled due to low enrollment (fewer than 5 students) or are full so students cannot be placed in classes of their choice, the academic coordinator after consultation with the students will place them in the next best available class.
    • Most students will complete one academic level within 8 weeks.
    • Every study session (4 weeks), teachers provide students with at Student Progress Report (SPR). Students must earn at least 70% on their Student Progress Report to move to the next level. The Student Progress report assesses student performance in class (speaking skills, grammar skills, etc.) and assessment results (tests, homework, quizzes, etc.).
    • Students will receive a certificate of completion at the end of their studies as long as they have met the attendance requirement. Students will also receive additional certificates for most specialty programs upon successful completion of program requirements.

     

    Policy on Dignity and Respect

    Australian Society recognizes differences and diversity. This requires that all people be treated with dignity and respect. As one of the School’s explicit goals is to keep developing a humanist, people-caring community, it is school policy to support these principles, and to maintain an environment free from all types of personal discrimination and harassment, or bullying.

    All students are assigned to Student Advisors based on their nationality. Students are encouraged to speak with their Student Advisor if they feel unsafe in any way while studying at the school. Teachers are in daily contact with students, and are often the first to recognize if a student is experiencing personal challenges.

    ILSC Australia recognizes the right of its students to learn in an environment free from harassment, and will treat seriously allegations of harassment at ILSC Australia. All students should be aware that harassment on any of the grounds covered by the human rights legislation is unacceptable conduct at ILSC Australia and will not be tolerated. Human rights legislation includes, but it not limited to, the Anti-Discrimination Act 1991,Industrial Relations Act 1999 and the Privacy Act 1988.

    Any student who is found to have engaged in harassing behavior during the period of his/her contract with ILSC Australia will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension

     

    Provider Default

    • In the unlikely event that ILSC Australia is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date less any portion of the course that have been delivered. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrollment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
    • In the event that ILSC Australia closes and cannot deliver the course a student has paid for, the Tuition Protection Service (TPS) will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.
    • If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.

     

    Accommodation Terms & Conditions

    Homestay includes a private, fully-furnished bedroom, meals, access to telephone, television and laundry facilities. Placement fees should be sent at the same time as homestay application. Signing the student profile/application form acknowledges you have read and understood these terms and conditions.

    Neither ILSC Australia nor the Homestay family or Residence can be held responsible for the loss or theft of personal belongings. Although the chance of a loss due to theft is extremely small, we advise students to obtain adequate insurance coverage in their home countries for all personal belongings that they bring with them.

    Cancellations

    • The placement fee is non-refundable.
    • For cancellations received in writing more than 14 days prior to the arrival date, 100% of the homestay fees will be refunded (less the placement fee). If applicable, 100% of airport transfer fees will be refunded.
    • For cancellations received in writing 14 days or fewer prior to the arrival date, one week of homestay fees will be retained for the homestay family, and remaining fees will be refunded (less the homestay placement fee). If applicable, 100% of airport transfer fees will be refunded.
    • All fees are refunded if an applicant’s visa application is denied. Written proof from the Australian embassy or consulate is required.

    Leaving Homestay

    • Students are required to give written notice two weeks in advance to move out. If no written notice is given, ILSC accommodation staff will assume that the student will move out at the end of the first four weeks or the booked period.
    • Students are required to move out of the homestay by 10 am on the end date of the original booked period if no extension is requested.

    Extending Homestay

    • During the first week of homestay, students are required to give written notice of their wish to extend homestay to ILSC accommodation staff. If no notice is given, ILSC accommodation staff will assume that the student will move out at the end of the original booked period.
    • Extension of the original placement period is subject to the availability of the host family, if the host family is not available, the student will have to pay a relocation fee of $150.
    • Students are required to pay homestay fee directly to ILSC for the extension period.

    Conditions

    • No airport transfer refund applies if a student cannot locate the driver. The student must call our emergency number, not their host family, & follow our instructions. We will contact the driver and make sure that the student and driver link up. Students that make their own way to the host family home without calling the emergency number & following our instructions forfeit the transfer fee.
    • Homestay fees must be paid 4 weeks in advance.
    • Change of host family after the initial 4 week booking period will incur a relocation fee of $150.

    Residence & Alternative Accommodation Cancellation

    • Refunds will be applied according to the refund and cancellation policies set by the specific Residence or Alternative Accommodation provider. For full cancellation and refund policies, please visit www.ilsc.com.

     

    Important Medical Insurance Information

    Student Visa students MUST:

    • Request OSHC (Overseas Student Health Cover) or obtain your own insurance
    • Maintain valid OSHC for the entire length of the student visa (not the course end date)

    For more information about the OSHC, check with the school or visit our website www.ilsc.com

     

    Dismissal Policy

    The Code of Conduct students are expected to follow includes:

    • Attend school in accordance with the attendance policy.
    • Speak English in the college in accordance with the English Only Policy.
    • Treat all students and staff with dignity and respect.
    • Refrain from any disruptive or offensive classroom behaviour.
    • Follow the Cell Phone / Electronics Policy during class.
    • Complete all assignments and examinations on the scheduled completion dates.
    • Refrain from cheating or plagiarising in completing class assignments.
    • Ensure that outstanding tuition fees are paid.
    • Treat school property with respect.
    • Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
    • Refrain from bringing any alcohol or any prohibited mood altering substances to the Institution.
    • Refrain from making inappropriate remarks concerning another student or staff’s ethnicity, race, religion or sexual orientation.
    • Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the Institution.

    Whenever a student has repeatedly demonstrated unprofessional behavior, against the Code of Conduct, that student will be placed on probation. The student may receive a verbal warning for the first offence; however the incident must be documented and kept in the student file. On the second occurrence, the student receives a letter of probation, where the incident is stated and the conditions of the probation are outlined.

    The student will be dismissed from the school when it becomes apparent that there is neither the desire nor the ability of complying with the probation terms. It is necessary to supply the student with a letter and at the same time a statement of charges. In all cases the probation and dismissal must be well documented. This means that under normal circumstances the student must have advance knowledge that dismissal is a real possibility should the student fail to meet the probation terms.

    Any of the following, if substantiated, will result in immediate dismissal without a warning letter
    or probationary period, and police will be summoned, as required:

    • Sexual assault.
    • Physical assault or other violent acts committed on or off campus against any student.
    • Verbal abuse or threats.
    • Vandalism of school property.
    • Theft.

    Concerns related to a student’s conduct shall be referred to the Program Directors to process in
    accordance with this policy.
    This does not remove the right to appeal under the appeals process. Students who are expelled
    for the above acts will be required to stay away from the school until the appeals process is
    determined. The refund policy will apply.

     

    Dispute Resolution

    ILSC encourages its students to talk freely about their lives and experiences in the school and in Australia. Comments about the school’s program help everyone to learn and become better.

    Students should share any difficulties or challenges they are facing. The teachers, student counselors and school administrators are available to listen to and guide students. If a student has a difficulty with the school itself, which cannot be corrected through discussion, then the student can present his/her concern in writing to the school director, who will, in discussion and in writing, address and resolve the dispute.

    • This agreement does not remove the right to take action under Australia’s consumer protection laws.
    • ILSC’s dispute resolution process does not circumscribe your rights to pursue other avenues and other legal remedies.
    • We aim to have a solution presented to you within seven days.
    • If it is not possible to resolve the dispute internally, via the process above, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.oso.gov.au or phone 1-300-362-072 within Australia for more information.

     

     

    All ELICOS programs are part of the English Language Programs for International Students CRICOS Code: 060152J. ILSC (Brisbane) PTY LTD is trading as ILSC-Brisbane, ILSC-Sydney, ILSC-Melbourne, ILSC Business College and ILSC Australia RTO Number 31564, CRICOS Code: 02137M.

    ILSC-New Delhi Policies

    English Only Policy

    In order to encourage the use of English, we have an English Only Policy in the school. This means that whenever you are in the school or participate in the class/school activities, you must speak English. Any student who fails to follow the English Only policy, will be subject to discipline up to and including suspension or expulsion. Tuition affected by any expulsion is covered by the tuition refund policy. There is no refund of tuition for any suspension.

     

    Complaints & Appeals Policy

    Students can talk about difficulties with their teachers, counsellors, or admin staff or Director. Students can also submit the problem in writing to the Director, who will, in writing, address and resolve the dispute. The ILSC Dismissal Policy, Waiver forms and other standard documents are provided in the orientation package that students are given on the first day of studies. These
    forms can also be provided pre-arrival upon request.

     

    Cancellation & Refund Policy

    Registration Fee.Registration/Assessment fee ($20) and Accommodation Registration fee ($20) are nonrefundable. To receive a refund on all other fees, you must provide ILSC-New Delhi (c/o ILSC India Pvt. Ltd.) written notice that you intend to withdraw from the program. If your study permit or visa is denied, ILSC-New Delhi will retain the lesser of 25% of refundable fees or $200. Refund percentages are calculated based on entire program length.

    If you cancel in writing before your program starts, you will receive a refund of the following percentage of your refundable fees:

    • Less than 7 days after your registration submitted and before the program start date: the greater of either 75% of the total refundable fees, or refundable fees minus $400
    • 30 days or more before the program start date: 75% of the total fees due
    • Less than 30 days before the program start date: 60% of the total fees due

    If you cancel in writing or are dismissed from ILSC after your program starts, you will receive the following percentage of refundable fees, regardless of attendance:

    • Less than 10% of program completed: 50% of refundable fees
    • 10-30% of program completed: 30% of refundable fees
    • More than 30% of program completed: 0% of refundable fees (no refund)

    Change of schedules is considered the same as cancellation, i.e. for a schedule change of Fulltime Intensive to Part-time AM, students must cancel the whole program and re-apply for the Part-time program. If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of ILSC-New Delhi receiving written notice of cancellation or ILSC-New Delhi’s notice to you of dismissal.