CANCELLATION OF A BOOKING DUE TO NO VISA
Prior to lease commencing
- A customer can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing.
How to cancel if you do not receive a visa
- To request a cancellation under the uGuarantee Policy a written letter must be submitted to the Urbanest property at which your booking is held within 72 hours of you receiving notification from the Department of Immigration and Border Protection (DIBP) that you have been refused a visa. A copy of the refusal notice issued by the DIBP should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is not determined by Urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.
Deferment of a booking due to late receipt of a visa after commencement date of a lease
- A customer can defer their lease with Urbanest due to late receipt of their visa which results in them needing to postpone the commencement date of their university course. Urbanest will transfer the students lease commencement date and all booking conditions and costs will remain as per the original agreement.