Job Location: 

ILSC Education Group is looking for an experienced professional to provide Customer Support to students planning to study at one of our 9 global language schools. The ideal candidate will bring a combination of skills in customer service and online marketing. The position will be based at our Marketing HQ office in Vancouver.

Job Duties: 
  • Define & optimize customer services processes to support students and partner agencies, in collaboration with global, regional and local marketing teams.
  • Liaise with in-house online marketing teams & school staff to optimize existing online assets such as landing pages & campaigns.
  • Update ILSC online profiles and answer online queries about our courses, programs and study destinations.
  • Coordinate with Registrars for student enrolments.
  • Continuously optimize the student journey through researching trends and competitors, and vetting and implementing discoveries.
  • Maintain leads in CRM and run reports on weekly and monthly bases.
  • Ad hoc duties.
Essential Qualifications, Skills, and Attributes: 
  • Bachelor’s or Associate’s degree preferred.
  • Strong customer service skills.
  • Collaborative work style.
  • Being bi or multi-lingual considered an asset (Japanese, Korean, Thai, or Mandarin preferred).
  • Experience with CRM and/or in the international education industry considered assets.
Contact Information: 

To apply for this position, please email your cover letter and resume (including salary expectation) to[at]ilsc[dot]com.


Application deadline: Dec 30, 2016

Please note that only those shortlisted for an interview will be contacted.


Additional Information: 

Required experience:

  • 3 years’ Customer Service experience in education or a related industry